International Roaming Text Messaging Service for CDMA Customers

If you have a GSM/CDMA dual mode phone, you will be able to use it to send and receive text messages while roaming internationally for a low per message charge.

• Customers who have a GSM/CDMA dual mode phone can now send and receive text messages when roaming on an international roaming partners GSM network.


• Charges are: $.50 per sent message and $.05 per incoming message.


• Current text messaging Monthly Recurring Charge (MRC) plan does not include international roaming text messaging usage.

Weekend Maintenance Window 2AM-6AM 11/22

We'll be having some scheduled maintenance during off-peak hours this weekend, though very minimal in comparison to recent weeks.

• CDMA Homedeck (Handset home/landing page for the web), and the Digital Lounge will be unavailable from 2AM-6AM on Sunday 11/22


• Premium Content purchases, both new and stored, will be unavailable for download fromn 2AM-4AM on Sunday 11/22


• Wireless eCare will be unavailable during the same period - 2AM-6AM on Sunday 11/22


• Online Storefront, Sprint.com, and all Telesales systems will be offline 2AM-6AM also on Sunday 11/22

During this time, if there are any CDMA Provisioning requests (adds, changes, and deletes) made during this window, they will be delayed up to 4 hours. Continue to submit any requests as usual, and they will be held in queue until the maintenance window closes at 6AM, at which time they will be processed.

Pick 3 and Pick 5 Numbers on Any Network: Offers Expired!

Not that it should be any surprise, but with the launch of the new 'Any Mobile, Anytime', Account Services no longer offers the Pick 3 or Pick 5 Numbers on Any Network plans for customers that are requesting to leave Sprint®.

• With the Any Mobile, Anytime^SM offer, the Pick 3 or Pick 5 Numbers on Any Network retention offers are no longer needed.

• Customers should not be transferred to Account Services with the intention of getting the Pick 3 or Pick 5 Numbers on Any Network offers.

If for some reason you still have a Pick 3 or Pick 5 and decide to not go to a new plan that includes Any Mobile, Anytime, then Customer Care can still modify your selected numbers, business as usual.

Motorola Debut i856 Maintenance Release

A new software release, RA6.00.004, is available for Motorola® Debut™ i856 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

Issues that are fixed with the new software:

• Now has Battery Temperature Monitoring: A Cool Down Message screen appears when battery has been exposed to extreme heat.

What you need to do:

• When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RA6.00.004.
  
  
  
  1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
  
  
  2. Scroll down to Unit Info, Press OK.
  
  
  3. Scroll down to access Software, Press OK. The software version should be listed as RA6.00.004.
  
  
  
  


• If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.


• Customer downloading instructions:
  
  
  
  • 
    
    
    
    1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
       
       
       
       • Internet Explorer 5.0 or higher installed on your computer
       
       
       • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
       
       
       • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
       
       
       
       
    
    
    2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
    
    
    3. Power on the iDEN phone.
    
    
    4. Select the utility that matches the phone model.
    
    
    5. Connect the iDEN phone to the PC with a Data Cable.
    
    
    6. When the utility starts, follow the onscreen instructions provided.
    
    
    
    
  
  
  
  

Wireless Backup – Keep Your Contacts

DID YOU KNOW… If your phone currently supports Wireless Backup, .and you are switching to a device that does not support Wireless Backup, we will gladly email you a .CSV export of your contacts that are backed up on the Wireless Backup server ! You can then import the csv file into Outlook, or any other contact manager of your choice.

Contact Technical Support if you are in this situation and would find this useful. As always, our goal is for you to always have access to your contact, and to make the transaction between devices as seamless as possible.

Motorola Stature i9 Maintenance Release

 

 

A new software release, RB7.01.01, is available for Motorola® Stature™ i9 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

 

 

Issues that are fixed with the new software:

• Customers who text in Right to Left languages (RTL) can now make calls by selecting call back number hyperlink in the Unified Client Viewer (Short Messaging Service (SMS) and Multimedia Messaging Service (MMS)).


• Phone no longer locks up while in idle mode.


• Phone no longer will experience a reset when the deleting a profile while in Zoom mode.


• Phone no longer displays the SMS service center number on incoming messages.


• Calling and dispatch animation clears as soon as a call or dispatch is terminated.


• Users can now upload contacts to the Web server after they have added an SDGC talk group.


• Phone no longer resets when accessing messages with attached pictures that contain imbedded text.


• External backlight now turns off after disconnecting from a charger.


• Phones experiencing a Temporary Error Condition no longer suspends SMS messages.


• Unread Message icon now displays on the status bar when MMS is disabled.


• Ringtone assignment no longer changes with voice playback interaction.


• SMS messages with 765 characters no longer display as empty.

What you need to do:

• When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RB7.01.01.
  
  
  
  1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
  
  
  2. Scroll down to Unit Info, Press OK.
  
  
  3. Scroll down to access Software, Press OK. The software version should be listed as RB7.01.01.
  
  
  
  


• If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.


• Customer downloading instructions:
  
  
  
  • 
    
    
    
    1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
       
       
       
       • Internet Explorer 5.0 or higher installed on your computer
       
       
       • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
       
       
       • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
       
       
       
       
    
    
    2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
    
    
    3. Power on the iDEN phone.
    
    
    4. Select the utility that matches the phone model.
    
    
    5. Connect the iDEN phone to the PC with a Data Cable.
    
    
    6. When the utility starts, follow the onscreen instructions provided.
    
    
    
    
  
  
  
  

Labor Reduction Talking Points

As you’ve already heard by now, we’re going to be cutting just over 2K jobs by the end of next month. Here’s the public talking points, with more insight on them in the coming days….

Sprint Nextel announced on Nov. 9 that the company will eliminate 2,000 to 2,500 jobs.

• The plan is to reduce annual internal and external labor costs by approximately $350 million.
• Impacted employees will be identified in the coming weeks.
• Workforce reductions will be spread across the company.
• Most impacted employees will leave the company before year’s end.
• The company pledges to retain a high standard of customer service.
• Despite this announcement, we have a lot of momentum leading into 2010 and much progress of which we can be very proud, particularly in Customer Management.
• We have now achieved seven consecutive quarters of improvement in customer satisfaction and first call resolution through the third quarter of 2009.
• We still have a lot of work ahead of us, but we are on the right path to stem the tide of customer losses, regain our footing on revenue, and strengthen our brand.

Self Service Options on your HTC Hero and Samsung Moment

Starting last week, HTC Hero and Samsung Moment customers may have noticed a new application on their phone that lets them perform 3 self service options.

• HTC Hero and Samsung Moment customers can use the new Device Self Service application on their phones to: update their profile, update firmware, and update PRL (Preferred Roaming List) functions.

Some November Bills Delayed

Customers in November billing cycles 7, 8, and 9 may receive their bill late due to invoice issues with a recent system update.

Impacted customers will still be able to view their bill in sprint.com on 11/16/09.

Specialists may not see a November bill image for some customers in CSM or sView until the cycle has been released.

eBill customers will also see a delay in their eBill e-mail notifications.

Mailing could be delayed by 2-3 days.

BlackBerry 8830 World Edition and BlackBerry Pearl 8130 Maintenance Release

BlackBerry released new software version 4.5.0.175 for the BlackBerry® World Edition 8830 smartphone and the BlackBerry® Pearl™ 8130 smartphone on sprint.com/downloads on 11/12

Issues that are fixed with the new software:

• Home screen will display the New Message Received indicator on all received SMS messages.
• The vertical position of the banner on the Home screen will be adjusted and the font height for unread messages on the banner will be corrected.
• SMS messages set to Immediate will be sent immediately as expected.
• Random delays in audio routing between the time the call was answered and the time the caller’s voice is heard will be fixed.
• The Signal Strength Indicator (RSSI) will no longer fluctuate randomly. 
• Security issue fix - certificates now make it apparent that a null character difference could cause a certificate request.