Samsung Intrepid – Activation Walkthrough

Ready to activate your new Samsung Intrepid tomorrow? Since it’s almost expected by now, I thought I would go ahead and give you a preview of the steps involved. Of course, most of the time all that is required is that you visit sprint.com/activate and then power on your device, and everything is quick, fast, and automatic.

This walkthrough is intended more for the uber-tech-savvy users that just like to know how everything works – and of course the Sprint retail agents, who tend to send me the most emails and comments, hands down – thanks, btw for keeping me busy! I love your emails.

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Primary & Preferred Programming Method:

• Hands Free - Open Mobile Alliance/Device Management (OMA/DM)

If you have to resort to any of the manual programming methods, you’re going to need the ESN/MEID, may as well begin there:

• The ESN/MEID can be found in two places.
  • Underneath the battery in the phone on the right side of the barcode sticker.
    • Turn off the phone and remove the battery to view.
  • The Barcode sticker on the end of the original box, labeled DEC-HEX.
    • This should always be the secondary method as the box and phone do not always match.

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INSIDE: Full post includes screenshots & step-by-step walkthroughs for: First Time Activation Programming, One-Touch Programming, & of course the Manual Programming Steps.

Read Full Post…

 

First-time Activation Programming Steps:

1. If the customer has not powered on the phone, request that they leave the phone Off until advised.

2. Check provisioning by searching the Switch Control Query Tables in CSM:

1. From the Profile tab, click Page Options > Switch Activities > Query Switch Tables.

2. Click Get.

3. Review most recent transaction.

§ If Complete success displays, go to step 3.

§ If Complete Error displays go to: Manual Programming Steps.

3. Ask the customer to turn on the phone.

o Customer sees Hand Free Activation, Contacting network.

§ Customer sees Your device has been activated! Tap screen to continue.

§ Have the customer complete the initial device set up

o If customer sees the above messages, go to step 4.

§ If not go to One Touch Programming Steps.

4. Choose the soft key under OK.

o The phone turns off and on and returns to idle screen.

o The phone is now ready for use to make voice, and data calls.

 

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One Touch Programming Steps:

To be used only if First-time Activation Programming fails.

a. Have the customer perform an Update Data Profile on the phone:

b. Phone will display the following message for approximately two minutes while programming is in progress:

· Once activation is complete, customer will see the following message:

Your device has been activated! Tap screen to continue.

Have the customer complete the initial device set up.

• If customer sees the above messages, go to Step 2.
• If customer sees Update Profile Unsuccessful, go to Manual Programming Steps

1. If the phone doesn't automatically turn off and on, ask the customer to turn the phone off and on.

2. Confirm that voice and data services are working.

3. Have the customer launch the Web browser.

o This completes the programming of Vision services.

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Manual Programming Steps:

To be used only if Switch Query Tables Shows Complete Error or when Update Profile Unsuccessful is displayed on the phone:

1. Get the Electronic Serial Number (ESN) from the customer.

• The ESN can be found in two places:
1. Barcode sticker on the end of the original box (labeled ESN-DEC).
2. Barcode sticker under the battery.

2. Verify the ESN by reading back to the customer the ESN from the Actiview Phone Programming Information Screen.

3. If the customer's ESN does not match the recorded ESN, go back to Step 1.

4. Press and hold the POWER/LOCK KEY on the side of the phone to turn the phone on.

5. Verify that the screen shows Date and Time.

6. Press the Talk Key on the front of the phone on the left hand side directly below the left soft key.

o  The Phone screen will be displayed.

7. Touch the Left Soft Key to display the Keypad.

o The on-screen dial pad will display to enter a phone number.

8. Press ## followed by the 6-digit One Time Keypad Subsidy Lock (OTKSL) code or 6-digit Master Subsidy Lock (MSL) code, followed by an additional #.

o Example: ##123456#

• The last # entered will not show on the display.
• The Device Programming screen will be displayed, highlighted on View.

9. The Service Code screen will be displayed enter the Master Subsidy Lock (MSL) code number, and Touch OK.

10. The Service Menu screen will be displayed. Scroll Down and highlight Edit and Press the Enter/Settings Key (in the center of the device).

o The Phone Number (MDN) screen displays.

11. Enter the 10-digit Phone Number (MDN) using the Keyboard Key then Press the Enter/Settings Key (in the center of the device).

o Enter MSID screen displays.

o Note: Entering the numbers clears out any numbers currently in the phone.

12. Enter the 10-digit MSID using the Keyboard Key then Press the Enter/Settings Key (in the center of the device).

13. Scroll down and highlight Done and Press the Enter/Settings Key (in the center of the device).

o The phone power-cycles and the orange Windows start up screen will be displayed.

o Have the customer complete the initial device set up.

Inform the customer about the expected provisioning times.