BIS Seamless Sign-On Issues – BlackBerry 9630 Tour

BlackBerry Internet Server (BIS) version 2.8 Seamless Sign-on has now launched and is working fine for everyone… well, almost everyone! It seems that Blackberry Tour users are having an issue, but more than that – the default workaround directions given to the user on the device are also incorrect!.

New customers who use the Email Settings icon are not able to set up their BIS account and integrate personal e-mail accounts (for example: Gmail, Yahoo, Hotmail). Instead, they receive this error message and these incorrect steps to fix the issue:

“Your Device is not registered. Please register your device and Try again.”

The on-screen help will guide you to correct this by going to the  device options, clicking Advanced Options. Click Host Routing Table. Press the Menu Key or the Trackwheel. Click Register Now

The problem? The steps listed in this error message do not fix the issue!

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Here is the correct solution:

New BlackBerry Tour Customer Instructions:

• There are 3 easy steps if a user needs to set up their BIS account immediately:
  
  
  
  1. Access the device Browser icon.
  
  
  2. Type www.sprint.blackberry.com into the browser URL.
  
  
  3. Agree to the Terms and Conditions.
  
  
  4. Enter the e-mail account user name and password to integrate (for example: Gmail, Yahoo, Hotmail).
     
     
     
     • The BIS account is now set up and customers can receive their integrated e-mail.
     
     
     • If the customer needs to access their BIS account to edit their e-mail account before a fix is communicated, follow these same steps.
     
     
     • The Email Settings icon will not work - even after the BIS account is set up using this workaround - until a fix is in place.
     
     
     
     
  
  
  
  

Existing BlackBerry Tour Customer Instructions:

• Until a fix is in place, recommend customers do not delete their BIS account in order to try and set up with Seamless Sign-On on their device.


• If a customer does choose to delete their account or it is deleted by accident, follow the workaround steps.