Nextel Network Coverage Changes - PA, DE, NJ, TN, AR

In preparation for Network Vision, Network Ops will continue decommissioning a number of existing iDEN towers throughout the country, the evening of 5/7/12, in the following markets: Central Pennsylvania, Western Pennsylvania, Delaware, Philadelphia Metro and Southern Jersey.

Markets scheduled:

• Tower decommission of the following markets is scheduled :
  
  
  
  • 5/9/12: Arkansas, Memphis, Nashville
  
  
  • 5/14/12: Northern California, including: San Francisco Bay, South Bay, Lower Central Valley, Upper Central Valley.
  
  
  
  


• Tower decommission continues every Monday and Wednesday evening through June.

Network Vision:

• Decommissioning eliminates excess capacity and has minimal customer impact.


• Retuning/decommissioning towersWILL NOT shutdown the iDEN market service in 2012.


• Customers who rely on in-building coverage near a decommissioned tower may experience in-building signal strength changes but street/in-car coverage should remain the same.

Customers experiencing issues in the Chicago market

What you need to know:

• To launch new Network Vision cell sites, Sprint is replacing the Local Technology Provider, which requires removing and replacing existing equipment in the Chicago Market.


• While the majority of customers are not affected, some customers are experiencing temporary issue with provisioning, dropped calls, and calls rolling to voicemail.
  
  
  
  • This is temporary and will stop after the cell site is fully tuned.
  
  
  • Do not send a customer to a retail store for any of these coverage issues.
  
  
  • Do not notate these issues as capacity or coverage problems.
  
  
  
  

Why you need to know it:

• A Network Event Board ticket opens for each cell site activated or upgraded. The ticket closes when Sprint certifies each cell site to be fully is optimized and functional.


• Optimization usually completes within a few days, but some may continue for a longer period.  We do not have a date for repair just yet, but Sprint is proactively monitoring and addressing these issues as quickly as possible.


• Vision Network Event Board tickets are coded in blue and are loaded to 90 days. This date should not be communicated to the customer. Giving customers a specific date may actually frustrate them more if that date changes.

What you need to do:

• Use this link for answers to frequently asked questions about New Cell Sites.
  
  
  
  • In CST enter Key Search words Vision Cell: New Vision Cell Sites FAQ.
  
  
  
  


• Allow your customer to vent their frustrations. Confidently explain that we are aware of the situation and are actively working to correct the issue. Your ability to confidently let them know you understand their situation will put them at ease.


• Make sure to use simple explanations when explaining how Sprint is working to solve their issue because customers can get confused by technical language.

WEEKEND MAINTENANCE REPORT 5/5-5/7

WEEKEND MAINTENANCE REPORT

NOS Number Porting System

SUMMARY: Monday 05/07/2012 2:00 AM CT - 6:00 AM CT

DETAILS:

• Number Porting System will be unavailable for 4 hrs starting at 2:00 AM CT - 6:00 AM CT on 05/07/2012


• Customer port requests will not process from 2-6am CT.

ACTIONS:

• Maintenance will end at 6:00 AM CT

ID: 30492

CDMA Provisioning

SUMMARY: Sunday 05/07/2012 2:00 AM - 6:00 AM CT

DETAILS:

• CDMA subscriber changes (activations, deactivations, swaps) will be delayed due to maintenance for 4 hrs. starting at 2:00 AM CT - 6:00 AM CT

ACTIONS:

• Maintenance will end at 6:00 AM CT

ID: 25758

i-CARE

SUMMARY: Monday 05/07/2012 12:00 AM CT - 4:30 AM CT

DETAILS:

• i-Care will be unavailable for 4 hrs  and 30 minutes starting at 12:00 AM CT - 4:30 AM CT due to maintenance


• i-Care notes will be unavailable in sView during this maintenance

ACTIONS:

• Maintenance will end at 4:30 AM CT on 05/07/2012

ID: 31661

NMS/CDMA Activations & Changes

SUMMARY: Sunday 05/06/2012 2:00 AM CT - 6:00 AM CT

DETAILS:

• You will be unable to complete changes or new activations for CDMA accounts during this maintenance.


• NMS will be unavailable for4 hrs starting at 2:00 AM CT - 6:00 AM CT on 05/06/2012

ACTIONS:

• Maintenance will end at 6:00 AM CT

ID: 30299

Subscriber Migration Tool

SUMMARY: Sunday 05/06/2012 - 2:00 AM CT - 4:00 AM CT

DETAILS:

• You will be unable to access the SMT tool to migrate customers for 2 hrs starting at 2:00 AM CT - 4:00 AM CT

ACTIONS:

• Maintenance will end at 4:00 AM CT

ID: 25473

DMT/Data Manipulation Tool

SUMMARY: Sunday 05/06/2012 - 2:00 AM - 6:00 AM CT

Details:

• Specialists may be unable to view/update/delete NMS-Wireless data. Often used to resolve NMS-Billing out-of-sync scenarios for 4 hrs starting at 2:00 AM - 6:00 AM CT on 05/06/2012

Actions:

• Please advise customers that maintenance will end at 6:00 AM CT.

ID: 886

Sprint Direct Connect Becomes International Push-To-Talk Capable

What you need to know:

• On 4/23, the first phase of Sprint Direct Connect international capabilities launches.


• In this first phase, Sprint Direct Connect customers in the U.S. will be able to make one-to-one push-to-talk (PTT) calls to iDEN PTT customers in Mexico, Brazil, Argentina, Peru and Chile.

Pricing, plans and availability:

• A $10.00 Add-On Plan may be added to the account for unlimited International Direct Connect minutes.
  
  
  
  • The code is INTLSDC10 which is also loaded in the Price Plan Grid under Price Plan Grid > Add-On’s > Direct Connect
  
  
  
  


• Customers that choose not to add on the $10.00 plan will be charged $.40 / minute.


• The originator of the call is billed for both parties of the call.
  
  
  
  • Example: A one minute call from the US to Brazil applies 2 minutes to the originators bucket of Direct Connect minutes and charges $0.40 without the add-on for billing
  
  
  
  


• Direct Connect minutes:
  
  
  
  • Billed to the nearest second
  
  
  • Plans determine minutes and billing
  
  
  • Only the originator of the call is charged usage.
  
  
  • The billed Direct Connect call timer is 6 seconds, lapsed time thereafter, any initiator becomes the billed originator.
  
  
  
  

Why you need to know it:

• International Sprint Direct Connect (CDMA) will not include PTT to Canada or roaming at launch.


• The phone must reside in the US to make the International DC call to an iDEN customers in the NII territories listed above.


• International Sprint Direct Connect is compatible with either Sprint Direct Connect or Direct Connect on Sprint phones.
  
  
  
  • See the Device Search Grid for compatible handsets
  
  
  
  


• International Sprint Direct Connect is automatically enabled when either a Sprint Direct Connect or Direct Connect on Sprint handset is activated.
  
  
  
  • There are no current systematic or phone restrictions that will limit International Sprint Direct Connect Service.
  
  
  
  


• Group Connect and TeamDC is not compatible with using this International Direct Connect Service.

What you can do:

• For more information on International Sprint Direct Connect, refer to:
  
  
  
  • International Sprint Direct Connect Matrix (CDMA)
  
  
  • Identify International Direct Connect Calling Areas
  
  
  • FAQ – Sprint Direct Connect
  
  
  • TINC > Telesales/Operations Home > Products & Pricing > Select Product or Service - Sprint Direct Connect
  
  
  
  

#ISN Poll: What do you want to see more of?

[polldaddy poll=6182476]

Sprint April 2012 Launch Deck

we know we're late in the month, but our motto is better late than never, right?

Below is the Aprol 2012 Launch Deck for all new devices/plans/services/changes.

We will post May's next week!

UPDATE! it appears the google doc viewer is having some issues, so here' sa direct download link to the file:

April_2012_Launch_Deck

International Roaming Text Messaging Service for CDMA Customers

If you have a GSM/CDMA dual mode phone, you will be able to use it to send and receive text messages while roaming internationally for a low per message charge.

• Customers who have a GSM/CDMA dual mode phone can now send and receive text messages when roaming on an international roaming partners GSM network.


• Charges are: $.50 per sent message and $.05 per incoming message.


• Current text messaging Monthly Recurring Charge (MRC) plan does not include international roaming text messaging usage.

Weekend Maintenance Window 2AM-6AM 11/22

We'll be having some scheduled maintenance during off-peak hours this weekend, though very minimal in comparison to recent weeks.

• CDMA Homedeck (Handset home/landing page for the web), and the Digital Lounge will be unavailable from 2AM-6AM on Sunday 11/22


• Premium Content purchases, both new and stored, will be unavailable for download fromn 2AM-4AM on Sunday 11/22


• Wireless eCare will be unavailable during the same period - 2AM-6AM on Sunday 11/22


• Online Storefront, Sprint.com, and all Telesales systems will be offline 2AM-6AM also on Sunday 11/22

During this time, if there are any CDMA Provisioning requests (adds, changes, and deletes) made during this window, they will be delayed up to 4 hours. Continue to submit any requests as usual, and they will be held in queue until the maintenance window closes at 6AM, at which time they will be processed.

Pick 3 and Pick 5 Numbers on Any Network: Offers Expired!

Not that it should be any surprise, but with the launch of the new 'Any Mobile, Anytime', Account Services no longer offers the Pick 3 or Pick 5 Numbers on Any Network plans for customers that are requesting to leave Sprint®.

• With the Any Mobile, Anytime^SM offer, the Pick 3 or Pick 5 Numbers on Any Network retention offers are no longer needed.

• Customers should not be transferred to Account Services with the intention of getting the Pick 3 or Pick 5 Numbers on Any Network offers.

If for some reason you still have a Pick 3 or Pick 5 and decide to not go to a new plan that includes Any Mobile, Anytime, then Customer Care can still modify your selected numbers, business as usual.

PRL Updates in select LA markets

Starting this morning, we have released new Preferred Roaming List (PRL) updates that allow customers in select areas to keep their roaming ability. This will mean nothing to 99.99% of you that read the blog, but for those few that do, I know you’ve been waiting on this for a little while now, so here you are.

The new PRLs (standard 10055/50555, EVDO 20255/60655 and data card 60755) resolve the loss of mobile broadband roaming as home service in Houma, LA and surrounding markets.

These same PRLs will also resolve the following roaming outages expected to take place on the targeted dates indicated.

• 10/28/09 - loss of roaming voice and 1XRTT - Mohave County (This PRL update does not resolve mobile broadband roaming coverage loss for customers in this area.)


• 11/13/09 - loss of roaming voice and 1XRTT - Yuma County and La Paz County, AZ


• 11/18/09 - loss of roaming voice and 1xRTT - Santa Cruz County, AZ(This PRL update does not resolve mobile broadband roaming coverage loss for customers in this area.)

Customers living in or traveling in these counties should update their PRL prior to the roaming network date, or they will lose the listed services.

Note: Dates listed are planned; however, actual actual dates may vary by about 1 - 3 days before or after.

4G WiMAX: Texas, Illinois, North Carolina & Philadelphia, Pennsylvania

Tomorrow, 10/25 - 4G WiMAX will launch in the Philadelphia, PA market! and then....

On 11/1/09, 4G WiMAX launches in these new Texas markets: Dallas-Fort Worth, North Carolina markets - Charlotte, Raleigh and Greensboro.

• The wireless revolution began late 2008, when Sprint introduced a new era for wireless consumers, with the launch of the first dual-mode 3G and 4G USB modem in Baltimore. For the first time ever, customers experienced WiMAX connection with lightning-fast speed. Including speeds 3-5 times faster than 3G with peak download speeds of 12 MegaBytes per second (MBPS).


• Aggressive 4G market expansion is under way including coverage across 80 markets by the end of 2010.  IMPACT and Sprint.com provide coverage details.


• All Care specialists are able to and should assist a 3G/4G dual-mode customer with questions, billing support, and basic troubleshooting.  Only when customers require more than basic troubleshooting should they be transferred to the 4G Dedicated Support Team.


• WiMAX KMS information is easy to locate using the Content Directory - it is located under Products, 4G-WiMAX, All Specialists.

How 3G Compares to WiMAX (4G):

Feature	4G (WiMAX Broadband)	3G Service (CDMA Broadband)
Speed	Average download: 3-6 Mbps	Average download: 0.5-1.4 Mbps
Technology	WiMAX Standard - Network built for mobile broadband wireless data that is IP centric	CDMA Standard - Cellular voice network based on CDMA technology with added on data features
Reliability	Built into the 4G network based on Sprint’s heritage and experience in providing highly reliable networks	Integrated into Sprint’s 3G network
Security	WiMAX 802.16e includes the use of X.509 security certificates for both the devices and the network. Provides greater security by preventing fraudulent devices from entering the network. Helps users validate they are receiving a valid network operator signal.	Sprint Mobile Broadband uses secure CDMA technology.
Cap	No data cap	5 Gigabyte data cap
Download Times (based on peak speeds)	10MB Photo - .8 Seconds 250 MB Movie - 21 Seconds	10MB Photo - 3.3 Seconds 250 MB Movie - 83 Seconds
Enables	* Video Chat * IP TV * Cloud Computing * Synchronization * Digital Storage * User Generated Media Content * High Definition * Full Length Video * Hard Drive Synchronization * HULU * Online Interactive Gaming - Halo	* Instant Messaging * Audio Conference * Desktop Applications Windows * E-mail * User Generated Media Content * Standard Definition * Short Video Clips * File Synchronization * You Tube * Online Static Gaming - Sudoku, Chess

WiMAX requirements:

• To experience 4G, you must:
  
  
  
  • Be in the Baltimore MD, Portland OR, Las Vegas NV, Atlanta GA, Boise ID, and Bellingham WA area (prior to this launch of additional markets)
  
  
  • Have a 4G connection card plan (shown in the table above)
  
  
  • Have the U300 Mobile Broadband Card
  
  
  • Have Sprint Smartview - version 2.24 or higher
  
  
  
  

• A 2-year service agreement is required for new customers on U300 device purchase.

New Firmware Upgrade for MiFi 2200

On 10/22/09, a new firmware upgrade will be available to MiFi™ 2200 by Novatel Wireless Personal Hotspot customers (Firmware 142).

• The free firmware upgrade will be available for download within the MiFi device’s Administration page 10/22/09.


• MiFi 2200 by Novatel Wireless customers will not be notified, prompted, or aware in anyway that there is a firmware upgrade available.

Known Issues and Enhancements Provided with this Software Upgrade

• Now fully compatible with Nintendo DS and BlackBerry Curve


• No longer goes into hibernate mode while plugged into AC.


• Now works properly while roaming internationally


• New Administration page enhancements:
  
  
  
  • Fixed Roaming indicator added
  
  
  • Sprint Only mode support added
  
  
  • Allows international access
  
  
  • WiFi Channel Default changed to ‘Auto‘
  
  
  • DHCP IP ranges now support class A, B and C
  
  
  
  

• Ready to Upgrade? on 10/22 here are the steps:
  
  
  
  1. Logging on to the MiFi’s Administration page.
  
  
  2. Click on WWAN tab.
  
  
  3. Select Configuration.
  
  
  4. Click Update Firmware.
  
  
  
  

BIS Seamless Sign-On Issues – BlackBerry 9630 Tour

BlackBerry Internet Server (BIS) version 2.8 Seamless Sign-on has now launched and is working fine for everyone… well, almost everyone! It seems that Blackberry Tour users are having an issue, but more than that – the default workaround directions given to the user on the device are also incorrect!.

New customers who use the Email Settings icon are not able to set up their BIS account and integrate personal e-mail accounts (for example: Gmail, Yahoo, Hotmail). Instead, they receive this error message and these incorrect steps to fix the issue:

“Your Device is not registered. Please register your device and Try again.”

The on-screen help will guide you to correct this by going to the  device options, clicking Advanced Options. Click Host Routing Table. Press the Menu Key or the Trackwheel. Click Register Now

The problem? The steps listed in this error message do not fix the issue!

---

Here is the correct solution:

New BlackBerry Tour Customer Instructions:

• There are 3 easy steps if a user needs to set up their BIS account immediately:
  
  
  
  1. Access the device Browser icon.
  
  
  2. Type www.sprint.blackberry.com into the browser URL.
  
  
  3. Agree to the Terms and Conditions.
  
  
  4. Enter the e-mail account user name and password to integrate (for example: Gmail, Yahoo, Hotmail).
     
     
     
     • The BIS account is now set up and customers can receive their integrated e-mail.
     
     
     • If the customer needs to access their BIS account to edit their e-mail account before a fix is communicated, follow these same steps.
     
     
     • The Email Settings icon will not work - even after the BIS account is set up using this workaround - until a fix is in place.
     
     
     
     
  
  
  
  

Existing BlackBerry Tour Customer Instructions:

• Until a fix is in place, recommend customers do not delete their BIS account in order to try and set up with Seamless Sign-On on their device.


• If a customer does choose to delete their account or it is deleted by accident, follow the workaround steps.

Samsung Intrepid 10/11

Ready for a smooth combo of Windows productivity, rich web browsing, and advanced personalization? If you’re looking for a real powerhouse and aren’t ready to go Android, or can’t justify the price of the new Touch Pro II, then you might just find this is the answer you’ve been looking for. It’s actually almost slipped under the radar to be so feature packed. Meet the Samsung Intrepid:



Here’s a quick overview – check below for the full device userguides, & more !

• Available October 11 in all channels


• $149.99
  (2YR SVC AGR, after $50 instant savings and $100 MIR)


• IE 6, Bing intergration


• Adobe Flash Lite – Works GREAT!


• MS My Phone Service – access, manage, & backup your personal info on your device.


• MS Tellme – voice user interface – a Sprint First !

• 2.5” touch-screen interface


• 320 x 240 Resolution


• Full QWERTY keyboard


• 3.2 megapixel camera & camcorder


• MS Office Suite included.


• Stereo Bluetooth


• mircoSD slot, up to 32GB media card.


• Easy access to Facebook, Flickr, Twitter, & more…


• Threaded text messaging, and easy instant messaging access


• Windows Mobile Email (both work & personal)
  
  
  

Here’s the full PDFs, for the inquisitive:

• Samsung Intrepid User Guide Final


• Sasmung Intrepid Features Guide


• Samsung Intrepid International Roaming


• Samsung Intrepid Basics Guide Final


• Samsung Intrepid Email Guide


• Samsung Intrepid Getting Started

If you’ve had the chance to try it out yet, I’d love to hear your feedback in the comments!

Samsung Moment - Sprint's 2nd Android Phone

The Samsung Moment comes preloaded with Android Market. This gives Moment users the ability download thousands of applications, widgets and games on their phone. Customers can pre-register for the Samsung Moment starting today at www.sprint.com/moment. The Samsung Moment is available for sale on 11/1/09.



What is the Android Market?

• Android Market is an online center that lets people find, buy, download, and rate applications and other content for mobile phones equipped with the Android operating system.


• Literally thousands of applications are available within the Android Market.

What you need to know:

• The Samsung Moment will be available at launch (11/1/09) in all Sprint channels including Web (www.sprint.com), Telesales (1-800-SPRINT1) and our national retail partners.


• Samsung Moment users can take advantage of Sprint‘s great value with both the Any Mobile, Anytime^SM and Simply Everything^SM plans.

Check out just a few of the great applications!

• Pandora®


• ShopSavvy™


• Twitter™


• Shazam™


• Amazon.com®


• USA Today®


• Flixster®


• PacMan™


• CraigslistChecker™


• MySpace™


• Sprint exclusive applications - NFL Mobile Live and NASCAR Sprint Cup Mobile

Features of the Samsung Moment

• Device navigation through an optical joystick.


• Wi-Fi capability


• Integrated GPS navigation


• Accelerometer


• 3.2 megapixel camera and camcorder


• Stereo Bluetooth® 2.0 Wireless technology


• Expandable memory up to 32GB


• Sprint TV® with live and on-demand programming


• NFL Mobile Live and NASCAR Sprint Cup Mobile^SM


• Easy access to social networking sites, including Facebook®, Flickr® and Twitter


• 3.5 millimeter headphone jack


• Visual voice mail for quick and easy access to specific voice mail messages


• Access to personal and corporate e-mail through Active

Check out these links for more information.

• www.sprint.com/moment


• http://developer.sprint.com/android


• http://developer.sprint/devcon2009


• www.samsungmobileusa.com


• www.samsung.com.

BlackBerry 8330, 8130, 8830 Maintenance Release 10/14

Update time! On 10/14, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 8330, 8130, and 8830 handsets. It will post to Sprint.com/downloads on 10/21/09.

• The new software version is 4.5.0.175 bundle 295.


• The BlackBerry 8330, 8130, and 8830 MR fixes the following issues.
  
  
  
  • Display:
    
    
    
    • If the customer received a new email or SMS text message, the Home screen might not have displayed an indication of a new message received.
    
    
    
    
  
  
  • Wireless Network:
    
    
    
    • In some cases, the signal strength indicator (RSSI) might have fluctuated randomly and the customer’s device might have appeared to have a strong connection to the wireless network, followed by a weaker connection.
    
    
    
    
  
  
  • Messaging:
    
    
    
    • Previously, if the customer’s SMS delivery option was set to immediate, their device might not have sent the SMS message immediately as expected
    
    
    • If the customer’s were sent multiple MMS messages, they might not have received all of the MMS messages.
    
    
    
    
  
  
  • Phone and Voice Dialing:
    
    
    
    • If the customer received a phone call there might have been a delay in audio routing between the time they answered the call to when the recipient heard their voice.
    
    
    
    
  
  
  
  

Hold tight for the update next week, and post your experiences / thoughts when it arrives…

BlackBerry 9630 Tour Maintenance Release 10/13

On 10/13/09, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 9630 Tour. It will post to Sprint.com/downloads on 10/19/09.

The BlackBerry 9630 MR fixes the following issues.

• Display:
  
  
  
  • In some cases, the device might have incorrectly displayed the roaming triangle, even though the customer is on a Home SID.
  
  
  • The Home screen might have appeared completely white and might have returned to the expected display by scrolling the trackball.
  
  
  • If a customer was on a phone call for an unspecified length, the display screen might have become idle and the counter might not have displayed the duration of the call and rather, the duration of a previous call.
  
  
  
  


• Camera and Video Camera:
  
  
  
  • In some cases, when the customer tries to take a picture with their device, the camera application might not have opened, even if the customers closes other open applications as instructed by the dialog box.
  
  
  
  


• Media:
  
  
  
  • In some cases, when the customer tries to play a video on their device, the media player might have displayed as a black screen and the video might not have played.  When returned to the Home screen, the media player might have unexpectedly remained in the foreground.
  
  
  
  


• Phone and Voice Dialing:
  
  
  
  • The customer might not have been able to select Call Forwarding from the Options menu and might have received an error message advising that this feature was not available
  
  
  
  

Sanyo 2700 Maintenance Release Available Now

A software update is available Over the Air (OTA) for the Sanyo 2700 starting 10/5/09.

Fixes Provided with this Software Update

• Call Tones are now available


• Text input mode changes without user prompt has been corrected


• Personal calendar has been corrected for recurring events


• 911 audio call no longer interrupted by WAP (Wireless Application Protocol) push or SMS (Short Messaging Service) alert

New Functionality Available with this Software Update:

• This software update adds calendar functionality.  The calendar functionality requires a separate update.


• Customers accessing e-mail after downloading the software update are told of the new update for the e-mail application.


• Customers accessing e-mail before downloading the software update see the following message: A new feature which will allow you access to your online Calendars has been included. In order to take advantage of this exciting new capability, please go to the ‘Main Menu‘ on the device and select ‘Tools->Update Phone->Update Firmware‘ to complete this process.


• If the customer does not perform the device update, they will not be able to access the calendar features included in the e-mail update.

What you need to do:

• When a customer reports an issue with their Instinct s30 device, verify the software version of the phone.
  
  
  
  • Go to Main>Setting>Phone Information>Version.
  
  
  • Firmware Version after the update is 1.006SP
  
  
  
  


• The customer can initiate an update from Main >Setting > General > Update Software.

Sunday AM Services Downtime

As is almost tradition for the past several months, we will be running scheduled maintenance and upgrades starting as early as midnight, and lasting as long as 6AM. Here’s what will be effected this week (all times are KS/Oakland Park time – Central):

Wireless HomeDeck: 2AM – 6AM on 09/27

• Wireless HomeDeck on the customers phone will be unavailable to purchase premium content, ringers, etc for 4 hours starting at 2:00 AM CT.


• The internet will still be available from the handset, however you may need to type in the URL in the browser’s address bar, and the landing/home deck will be down.

SPO (Sprint Plan Optimizer): 2AM – 6AM on 09/27

• No portion of the SPO tool will be available during this maintenance window.

Sprint.com - Online Registration & Address book: 2AM – 6AM on 09/27

• New account registration will not be available during this maintenance window.


• You will not be able to manage your online address book during the window.

Sprint.com – Manage, Media Mall, Online Store, Digital Lounge: 2AM – 6AM on 09/27

• All primary service options hosted on sprint.com will be down during this window.


• You will not be able to login or manage your account during this window.


• No digital content will be able to be purchased or managed during this window.


• New phone orders will not be able to be placed during this maintenance window.

For any Sprint employees interested, OLIVE, TOES & FAST will also be unavailable during this time for scheduled maintenance.

As always there’s a good chance that everything will be wrapped earlier than 6AM, and 99% of the user base will sleep through it all anyways and never know it happened. All customer facing or impacting venues will be given priority over internal facing items should any maintenance window need to be extended. There should not be any delay or increase to care or retail agents in any LOB for Sunday morning opens, expect BAU.

HTC Hero User Guide

What blows the HTC Touch Pro II out of the water and launches on October 7? The HTC Hero, that’s what! It may seem like a tough decision between the Hero and the Touch Pro II – especially for those accustomed to a Windows Mobile device – but once the Hero is in your hands, the decision is an easy one.



While we wait for the official launch date to get here, below are some goodies to get you started…

HTC Hero Getting Started Guide

HTC Hero Users Guide (Full)