New Sprint phone number change fee $15 - 6/10

This is just a reminder for most, as this has been discusses before: $15 to Change Sprint PTN (other than online), but this went out to most care reps today:

Effective date: 6/10/12

Sprint has developed a brand new functionality on mysprint.sprint.com, effective 5/24/12, that allows customers to change their mobile phone number for free. Customers who continue to choose to change their phone number through a live specialist or retail store are now charged a $15 fee.
Exceptions:

• CL customers using Enhanced Account Manager (EAM) can continue to use EAM without being charged a $15.


• Temporary number assignment for a port in.


• Public Sector or Federal

Sprint wants to encourage our customers to take advantage of the self-service tools we‘ve developed for them.

Based on recent competitive research, we believe the top 3 major competitors all charge a Phone Number Change fee.

• AT&T - Retail, Web and Care: $36


• Verizon - Retail and Care: $15 / Web: $0


• T-Mobile - Retail and Care only: $15

Make sure customers understand they will be charged $15 per phone number changed.

• Complete the phone number change transaction.


• Apply a Sub-level charge code: PNCHGA ‘Phone Number Change’ for each number changed.

UPDATED TO ADD:

• The Phone Number Change Fee applies to Market Transfers however the customer can process Market Transfers via sprint.com for no charge.


• This is not an Early Termination Fee (ETF) waiving event.as the Service Plan Guide (SPG) contains DISCLAIMER LANGUAGE - “Additional charges may apply for phone number changes”. Reference Sprint General Terms and Conditions of Service.