Effective date: 6/10/12
Sprint has developed a brand new functionality on mysprint.sprint.com, effective 5/24/12, that allows customers to change their mobile phone number for free. Customers who continue to choose to change their phone number through a live specialist or retail store are now charged a $15 fee.
Exceptions:
- CL customers using Enhanced Account Manager (EAM) can continue to use EAM without being charged a $15.
- Temporary number assignment for a port in.
- Public Sector or Federal
Sprint wants to encourage our customers to take advantage of the self-service tools we‘ve developed for them.
Based on recent competitive research, we believe the top 3 major competitors all charge a Phone Number Change fee.
- AT&T - Retail, Web and Care: $36
- Verizon - Retail and Care: $15 / Web: $0
- T-Mobile - Retail and Care only: $15
Make sure customers understand they will be charged $15 per phone number changed.
- Complete the phone number change transaction.
- Apply a Sub-level charge code: PNCHGA ‘Phone Number Change’ for each number changed.
UPDATED TO ADD:
- The Phone Number Change Fee applies to Market Transfers however the customer can process Market Transfers via sprint.com for no charge.
- This is not an Early Termination Fee (ETF) waiving event.as the Service Plan Guide (SPG) contains DISCLAIMER LANGUAGE - “Additional charges may apply for phone number changes”. Reference Sprint General Terms and Conditions of Service.
