Uconnect Access Media Center

Launching on June 18, 2012, Uconnect Access Media Center - Overview of the features and capabilities of the Uconnect Access Media Center R2, R3, R4.

Wanna jump directly to the goodies? Download the internal guides & docs on this unreleased device here!

• Fact Sheet: Uconnect Access Media Center


• 2013MY Uconnect Radio Guide Base Draft


• Uconnect Access – Customer Registration / Activation

Chrysler vehicles 2012 and beyond, have the option to include a Uconnect Access Media Center in lieu of the stock radio. With a Uconnect Access Media Center and a subscription to a Uconnect Access package, customers may enjoy many features like Pandora, Bing Local Search, Roadside Assistance Call, Navigation, Sports, Weather, and more through the Uconnect Access Media Center. Customers will also have the ability to remotely lock/unlock, horn blow, flash headlights, and start their vehicle with their smartphone or even via the web.

Note: 911 and Customer Care calls only via Media Center R2 & R3. Bluetooth paired calling available with all 3 Media Centers.

Features:

• Uconnect Media Center R2 - Smartphone (Brought-in-Phone) ready
  
  
  
  • 5” Color Touchscreen
  
  
  • Three hard-keys on either side of the display
  
  
  • Hands free / Bluetooth
  
  
  • SiriusXM Optional
  
  
  • Uconnect Access via Mobile
  
  
  
  

• Uconnect Media Center R3 - Embedded Sierra module in the Media Center and Smartphone (Brought-in-Phone) ready.  There are 2 different screen sizes for this radio.
  
  
  
  • 8.4” or 6.5” Color Touchscreen
  
  
  • “Navigation-Ready” (Customer Activated)
  
  
  • Integrated Voice Command, Hands free / Bluetooth
  
  
  • Touchscreen Climate Controls
  
  
  • SiriusXM Standard
  
  
  • Embedded Connectivity (U.S.A Only)
  
  
  • Uconnect Access
  
  
  • Uconnect Access via Mobile
  
  
  • Media Hub (SD, USB, and Aux inputs)
  
  
  • Remote USB Port
  
  
  
  

• Uconnect Media Center R4 will have embedded Sierra module in the Media Center and Smartphone (Brought-in-Phone) ready.
  
  
  
  • 8.4” Color Touchscreen
  
  
  • Navigation Standard
  
  
  • Voice Command, Hands free / Bluetooth
  
  
  • Touchscreen Climate Controls
  
  
  • HD Radio
  
  
  • SiriusXM Standard
  
  
  
  

Weekend Maintenance Window 2AM-6AM 11/22

We'll be having some scheduled maintenance during off-peak hours this weekend, though very minimal in comparison to recent weeks.

• CDMA Homedeck (Handset home/landing page for the web), and the Digital Lounge will be unavailable from 2AM-6AM on Sunday 11/22


• Premium Content purchases, both new and stored, will be unavailable for download fromn 2AM-4AM on Sunday 11/22


• Wireless eCare will be unavailable during the same period - 2AM-6AM on Sunday 11/22


• Online Storefront, Sprint.com, and all Telesales systems will be offline 2AM-6AM also on Sunday 11/22

During this time, if there are any CDMA Provisioning requests (adds, changes, and deletes) made during this window, they will be delayed up to 4 hours. Continue to submit any requests as usual, and they will be held in queue until the maintenance window closes at 6AM, at which time they will be processed.

Motorola Debut i856 Maintenance Release

A new software release, RA6.00.004, is available for Motorola® Debut™ i856 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

Issues that are fixed with the new software:

• Now has Battery Temperature Monitoring: A Cool Down Message screen appears when battery has been exposed to extreme heat.

What you need to do:

• When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RA6.00.004.
  
  
  
  1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
  
  
  2. Scroll down to Unit Info, Press OK.
  
  
  3. Scroll down to access Software, Press OK. The software version should be listed as RA6.00.004.
  
  
  
  


• If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.


• Customer downloading instructions:
  
  
  
  • 
    
    
    
    1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
       
       
       
       • Internet Explorer 5.0 or higher installed on your computer
       
       
       • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
       
       
       • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
       
       
       
       
    
    
    2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
    
    
    3. Power on the iDEN phone.
    
    
    4. Select the utility that matches the phone model.
    
    
    5. Connect the iDEN phone to the PC with a Data Cable.
    
    
    6. When the utility starts, follow the onscreen instructions provided.
    
    
    
    
  
  
  
  

Wireless Backup – Keep Your Contacts

DID YOU KNOW… If your phone currently supports Wireless Backup, .and you are switching to a device that does not support Wireless Backup, we will gladly email you a .CSV export of your contacts that are backed up on the Wireless Backup server ! You can then import the csv file into Outlook, or any other contact manager of your choice.

Contact Technical Support if you are in this situation and would find this useful. As always, our goal is for you to always have access to your contact, and to make the transaction between devices as seamless as possible.

PRL Updates in select LA markets

Starting this morning, we have released new Preferred Roaming List (PRL) updates that allow customers in select areas to keep their roaming ability. This will mean nothing to 99.99% of you that read the blog, but for those few that do, I know you’ve been waiting on this for a little while now, so here you are.

The new PRLs (standard 10055/50555, EVDO 20255/60655 and data card 60755) resolve the loss of mobile broadband roaming as home service in Houma, LA and surrounding markets.

These same PRLs will also resolve the following roaming outages expected to take place on the targeted dates indicated.

• 10/28/09 - loss of roaming voice and 1XRTT - Mohave County (This PRL update does not resolve mobile broadband roaming coverage loss for customers in this area.)


• 11/13/09 - loss of roaming voice and 1XRTT - Yuma County and La Paz County, AZ


• 11/18/09 - loss of roaming voice and 1xRTT - Santa Cruz County, AZ(This PRL update does not resolve mobile broadband roaming coverage loss for customers in this area.)

Customers living in or traveling in these counties should update their PRL prior to the roaming network date, or they will lose the listed services.

Note: Dates listed are planned; however, actual actual dates may vary by about 1 - 3 days before or after.

Visual Voicemail: Upgrade Required

If you’re lucky enough to have visual voicemail on your device, then there’s an update available that you probably didn’t even know about! It’s a required update/release that came out the 2nd week of September.

You may have been ignoring the prompts, or maybe you weren’t sure what they were.. but go ahead, and click upgrade on your device. In fact, you will be required to upgrade in order to continue receiving visual voicemail in the near future. In the coming weeks, if you have not updated it, you will only receive a notification that a message was received, however the message itself will never appear on your device. This means you would not receive your actual messages, so PLEASE ACCEPT THE UPGRADE AS SOON AS POSSIBLE!

Just over 20% of our visual voicemail subscribers have completed the upgrade on their device. There is no risk involved, and it only takes a couple of minutes, so why not go ahead and do it now? If you’re setting up your visual voicemail, you should encounter the following prompt: “An upgrade is now available” – simply choose upgrade.

You can also get there on your own accord through the Voicemail icon > Menu > Settings > Check for Upgrade.

If you encounter a message stating “Install Blocked: For security, your phone is set to block installations of applications not sourced in Android Market”, follow these steps:

1.Click ‘Settings’

2.Check the ‘Unknown Sources’ box, and OK on the ‘Attention’ pop-up

3.Press the back hardkey to return to the Visual Voicemail Inbox

4.Choose Menu > Settings > Check for Upgrade, & click ‘Upgrade’

5.Once it’s found, choose ‘OK’, then ‘Install’, then ‘Done’

To verify the upgrade was successful, or that you have already completed the upgrade on your device,  select the Voicemail icon on your device, and repeat step 4 above. If you have already completed the upgrade, you will receive a message stating: “No upgrade is available at this time”.

New Firmware Upgrade for MiFi 2200

On 10/22/09, a new firmware upgrade will be available to MiFi™ 2200 by Novatel Wireless Personal Hotspot customers (Firmware 142).

• The free firmware upgrade will be available for download within the MiFi device’s Administration page 10/22/09.


• MiFi 2200 by Novatel Wireless customers will not be notified, prompted, or aware in anyway that there is a firmware upgrade available.

Known Issues and Enhancements Provided with this Software Upgrade

• Now fully compatible with Nintendo DS and BlackBerry Curve


• No longer goes into hibernate mode while plugged into AC.


• Now works properly while roaming internationally


• New Administration page enhancements:
  
  
  
  • Fixed Roaming indicator added
  
  
  • Sprint Only mode support added
  
  
  • Allows international access
  
  
  • WiFi Channel Default changed to ‘Auto‘
  
  
  • DHCP IP ranges now support class A, B and C
  
  
  
  

• Ready to Upgrade? on 10/22 here are the steps:
  
  
  
  1. Logging on to the MiFi’s Administration page.
  
  
  2. Click on WWAN tab.
  
  
  3. Select Configuration.
  
  
  4. Click Update Firmware.
  
  
  
  

BlackBerry 8330, 8130, 8830 Maintenance Release 10/14

Update time! On 10/14, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 8330, 8130, and 8830 handsets. It will post to Sprint.com/downloads on 10/21/09.

• The new software version is 4.5.0.175 bundle 295.


• The BlackBerry 8330, 8130, and 8830 MR fixes the following issues.
  
  
  
  • Display:
    
    
    
    • If the customer received a new email or SMS text message, the Home screen might not have displayed an indication of a new message received.
    
    
    
    
  
  
  • Wireless Network:
    
    
    
    • In some cases, the signal strength indicator (RSSI) might have fluctuated randomly and the customer’s device might have appeared to have a strong connection to the wireless network, followed by a weaker connection.
    
    
    
    
  
  
  • Messaging:
    
    
    
    • Previously, if the customer’s SMS delivery option was set to immediate, their device might not have sent the SMS message immediately as expected
    
    
    • If the customer’s were sent multiple MMS messages, they might not have received all of the MMS messages.
    
    
    
    
  
  
  • Phone and Voice Dialing:
    
    
    
    • If the customer received a phone call there might have been a delay in audio routing between the time they answered the call to when the recipient heard their voice.
    
    
    
    
  
  
  
  

Hold tight for the update next week, and post your experiences / thoughts when it arrives…

BlackBerry 9630 Tour Maintenance Release 10/13

On 10/13/09, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 9630 Tour. It will post to Sprint.com/downloads on 10/19/09.

The BlackBerry 9630 MR fixes the following issues.

• Display:
  
  
  
  • In some cases, the device might have incorrectly displayed the roaming triangle, even though the customer is on a Home SID.
  
  
  • The Home screen might have appeared completely white and might have returned to the expected display by scrolling the trackball.
  
  
  • If a customer was on a phone call for an unspecified length, the display screen might have become idle and the counter might not have displayed the duration of the call and rather, the duration of a previous call.
  
  
  
  


• Camera and Video Camera:
  
  
  
  • In some cases, when the customer tries to take a picture with their device, the camera application might not have opened, even if the customers closes other open applications as instructed by the dialog box.
  
  
  
  


• Media:
  
  
  
  • In some cases, when the customer tries to play a video on their device, the media player might have displayed as a black screen and the video might not have played.  When returned to the Home screen, the media player might have unexpectedly remained in the foreground.
  
  
  
  


• Phone and Voice Dialing:
  
  
  
  • The customer might not have been able to select Call Forwarding from the Options menu and might have received an error message advising that this feature was not available
  
  
  
  

Sanyo 2700 Maintenance Release Available Now

A software update is available Over the Air (OTA) for the Sanyo 2700 starting 10/5/09.

Fixes Provided with this Software Update

• Call Tones are now available


• Text input mode changes without user prompt has been corrected


• Personal calendar has been corrected for recurring events


• 911 audio call no longer interrupted by WAP (Wireless Application Protocol) push or SMS (Short Messaging Service) alert

New Functionality Available with this Software Update:

• This software update adds calendar functionality.  The calendar functionality requires a separate update.


• Customers accessing e-mail after downloading the software update are told of the new update for the e-mail application.


• Customers accessing e-mail before downloading the software update see the following message: A new feature which will allow you access to your online Calendars has been included. In order to take advantage of this exciting new capability, please go to the ‘Main Menu‘ on the device and select ‘Tools->Update Phone->Update Firmware‘ to complete this process.


• If the customer does not perform the device update, they will not be able to access the calendar features included in the e-mail update.

What you need to do:

• When a customer reports an issue with their Instinct s30 device, verify the software version of the phone.
  
  
  
  • Go to Main>Setting>Phone Information>Version.
  
  
  • Firmware Version after the update is 1.006SP
  
  
  
  


• The customer can initiate an update from Main >Setting > General > Update Software.