Nextel Network Coverage Changes - PA, DE, NJ, TN, AR

In preparation for Network Vision, Network Ops will continue decommissioning a number of existing iDEN towers throughout the country, the evening of 5/7/12, in the following markets: Central Pennsylvania, Western Pennsylvania, Delaware, Philadelphia Metro and Southern Jersey.

Markets scheduled:

• Tower decommission of the following markets is scheduled :
  
  
  
  • 5/9/12: Arkansas, Memphis, Nashville
  
  
  • 5/14/12: Northern California, including: San Francisco Bay, South Bay, Lower Central Valley, Upper Central Valley.
  
  
  
  


• Tower decommission continues every Monday and Wednesday evening through June.

Network Vision:

• Decommissioning eliminates excess capacity and has minimal customer impact.


• Retuning/decommissioning towersWILL NOT shutdown the iDEN market service in 2012.


• Customers who rely on in-building coverage near a decommissioned tower may experience in-building signal strength changes but street/in-car coverage should remain the same.

Software release iOS 5.1.1 is now available for iPhone 4 and 4S

A software update to iOS 5.1.1 is available for the Apple iPhone 4 and 4S beginning Monday 5/7/12.

• If the customer does not update via iTunes or OTA, they will be prompted to accept the update for their iPhone Over the Air within 7 days.

Enhancements and issues fixed in software update:

• Enhancements:
  
  
  
  • Improves reliability of using HDR option for photos taken using the Lock Screen shortcut.
  
  
  • Improves reliability for syncing Safari bookmarks and Reading List.
  
  
  
  


• Fixes:
  
  
  
  • Fixes bugs that affected AirPlay video playback in some circumstances.
  
  
  • Fixes an issue where Unable to purchase alert could be displayed after successful purchase.
  
  
  • Occasional issue of audio dropping for outgoing calls.
  
  
  
  


• For information on the security content of this update, go to http://support.apple.com/kb/HT1222.

What you need to do:

• Help customers download the software update:
  
  
  
  • Download Update Over the Air (OTA)
    
    
    
    1. Check that the iPhone has a valid connection to the Internet.
    
    
    2. Tap Settings> General > Software Update.
       
       
       
       • If an update is available, a prompt will appear.
       
       
       
       
    
    
    3. Select Download and Install.
    
    
    4. Once prompted, select Install Now.
       
       
       
       • The iPhone will power off and power on into the update process, displaying an Apple logo and progress bar.
       
       
       • Once the update is complete the iPhone will reboot by powering off and powering on again.
       
       
       
       
    
    
    
    
  
  
  • Download Update Over iTunes
    
    
    
    1. Go to http://apple.com/itunes/download/ and download and install the latest version of iTunes.
    
    
    2. Connect the Apple iPhone to the computer and open iTunes.
    
    
    3. Select the device on the left side of the iTunes window and click Check for Updates.
    
    
    
    
  
  
  
  


• Help customers verify the software version:
  
  
  
  • Verify the software version on the iPhone when a customer reports an issue with their Apple iPhone.
    
    
    
    1. Unlock the iPhone.
    
    
    2. Press Settings >General > About device.
       
       
       
       • Software version number: iOS 5.1.1
       
       
       
       
    
    
    
    
  
  
  
  


• Refer to the support documents:
  
  
  
  • Available 5/8/12:
    
    
    
    • Software Update to iOS 5.1.1 - Apple iPhone 4
    
    
    • Software Update to iOS 5.1.1 - Apple iPhone 4S
    
    
    
    
  
  
  • Locate your support documents:
    
    
    
    • In CST by entering the PTN for the customer‘s iPhone.
    
    
    • UseDevice Search Tool.
    
    
    
    
  
  
  
  

Customers experiencing issues in the Chicago market

What you need to know:

• To launch new Network Vision cell sites, Sprint is replacing the Local Technology Provider, which requires removing and replacing existing equipment in the Chicago Market.


• While the majority of customers are not affected, some customers are experiencing temporary issue with provisioning, dropped calls, and calls rolling to voicemail.
  
  
  
  • This is temporary and will stop after the cell site is fully tuned.
  
  
  • Do not send a customer to a retail store for any of these coverage issues.
  
  
  • Do not notate these issues as capacity or coverage problems.
  
  
  
  

Why you need to know it:

• A Network Event Board ticket opens for each cell site activated or upgraded. The ticket closes when Sprint certifies each cell site to be fully is optimized and functional.


• Optimization usually completes within a few days, but some may continue for a longer period.  We do not have a date for repair just yet, but Sprint is proactively monitoring and addressing these issues as quickly as possible.


• Vision Network Event Board tickets are coded in blue and are loaded to 90 days. This date should not be communicated to the customer. Giving customers a specific date may actually frustrate them more if that date changes.

What you need to do:

• Use this link for answers to frequently asked questions about New Cell Sites.
  
  
  
  • In CST enter Key Search words Vision Cell: New Vision Cell Sites FAQ.
  
  
  
  


• Allow your customer to vent their frustrations. Confidently explain that we are aware of the situation and are actively working to correct the issue. Your ability to confidently let them know you understand their situation will put them at ease.


• Make sure to use simple explanations when explaining how Sprint is working to solve their issue because customers can get confused by technical language.

WEEKEND MAINTENANCE REPORT 5/5-5/7

WEEKEND MAINTENANCE REPORT

NOS Number Porting System

SUMMARY: Monday 05/07/2012 2:00 AM CT - 6:00 AM CT

DETAILS:

• Number Porting System will be unavailable for 4 hrs starting at 2:00 AM CT - 6:00 AM CT on 05/07/2012


• Customer port requests will not process from 2-6am CT.

ACTIONS:

• Maintenance will end at 6:00 AM CT

ID: 30492

CDMA Provisioning

SUMMARY: Sunday 05/07/2012 2:00 AM - 6:00 AM CT

DETAILS:

• CDMA subscriber changes (activations, deactivations, swaps) will be delayed due to maintenance for 4 hrs. starting at 2:00 AM CT - 6:00 AM CT

ACTIONS:

• Maintenance will end at 6:00 AM CT

ID: 25758

i-CARE

SUMMARY: Monday 05/07/2012 12:00 AM CT - 4:30 AM CT

DETAILS:

• i-Care will be unavailable for 4 hrs  and 30 minutes starting at 12:00 AM CT - 4:30 AM CT due to maintenance


• i-Care notes will be unavailable in sView during this maintenance

ACTIONS:

• Maintenance will end at 4:30 AM CT on 05/07/2012

ID: 31661

NMS/CDMA Activations & Changes

SUMMARY: Sunday 05/06/2012 2:00 AM CT - 6:00 AM CT

DETAILS:

• You will be unable to complete changes or new activations for CDMA accounts during this maintenance.


• NMS will be unavailable for4 hrs starting at 2:00 AM CT - 6:00 AM CT on 05/06/2012

ACTIONS:

• Maintenance will end at 6:00 AM CT

ID: 30299

Subscriber Migration Tool

SUMMARY: Sunday 05/06/2012 - 2:00 AM CT - 4:00 AM CT

DETAILS:

• You will be unable to access the SMT tool to migrate customers for 2 hrs starting at 2:00 AM CT - 4:00 AM CT

ACTIONS:

• Maintenance will end at 4:00 AM CT

ID: 25473

DMT/Data Manipulation Tool

SUMMARY: Sunday 05/06/2012 - 2:00 AM - 6:00 AM CT

Details:

• Specialists may be unable to view/update/delete NMS-Wireless data. Often used to resolve NMS-Billing out-of-sync scenarios for 4 hrs starting at 2:00 AM - 6:00 AM CT on 05/06/2012

Actions:

• Please advise customers that maintenance will end at 6:00 AM CT.

ID: 886

Sprint Direct Connect Becomes International Push-To-Talk Capable

What you need to know:

• On 4/23, the first phase of Sprint Direct Connect international capabilities launches.


• In this first phase, Sprint Direct Connect customers in the U.S. will be able to make one-to-one push-to-talk (PTT) calls to iDEN PTT customers in Mexico, Brazil, Argentina, Peru and Chile.

Pricing, plans and availability:

• A $10.00 Add-On Plan may be added to the account for unlimited International Direct Connect minutes.
  
  
  
  • The code is INTLSDC10 which is also loaded in the Price Plan Grid under Price Plan Grid > Add-On’s > Direct Connect
  
  
  
  


• Customers that choose not to add on the $10.00 plan will be charged $.40 / minute.


• The originator of the call is billed for both parties of the call.
  
  
  
  • Example: A one minute call from the US to Brazil applies 2 minutes to the originators bucket of Direct Connect minutes and charges $0.40 without the add-on for billing
  
  
  
  


• Direct Connect minutes:
  
  
  
  • Billed to the nearest second
  
  
  • Plans determine minutes and billing
  
  
  • Only the originator of the call is charged usage.
  
  
  • The billed Direct Connect call timer is 6 seconds, lapsed time thereafter, any initiator becomes the billed originator.
  
  
  
  

Why you need to know it:

• International Sprint Direct Connect (CDMA) will not include PTT to Canada or roaming at launch.


• The phone must reside in the US to make the International DC call to an iDEN customers in the NII territories listed above.


• International Sprint Direct Connect is compatible with either Sprint Direct Connect or Direct Connect on Sprint phones.
  
  
  
  • See the Device Search Grid for compatible handsets
  
  
  
  


• International Sprint Direct Connect is automatically enabled when either a Sprint Direct Connect or Direct Connect on Sprint handset is activated.
  
  
  
  • There are no current systematic or phone restrictions that will limit International Sprint Direct Connect Service.
  
  
  
  


• Group Connect and TeamDC is not compatible with using this International Direct Connect Service.

What you can do:

• For more information on International Sprint Direct Connect, refer to:
  
  
  
  • International Sprint Direct Connect Matrix (CDMA)
  
  
  • Identify International Direct Connect Calling Areas
  
  
  • FAQ – Sprint Direct Connect
  
  
  • TINC > Telesales/Operations Home > Products & Pricing > Select Product or Service - Sprint Direct Connect
  
  
  
  

Sprint Customer Care Tools

Ever wonder what snazzy tools our care departments have to assist you when problems arise? The list is exhausting!

While most of these tools are internal, there are a few external ones thrown in for good measure. While you won't be able to access *most* of these tools, you can at least have a good idea of all the resources available to our agents, and what they do.
[googleapps domain="docs" dir="spreadsheet/pub" query="key=0AhEF0Bge4z5gdE9NeDM4MTY0YldEaENGekt6TUs5V0E&single=true&gid=0&output=html&widget=true" width="500" height="600" /]

Sprint Store Information Master Database

Ever wondered what info we have about the retail/Servie & Repair (S&R) stores that you don't? Believe it or not, it's not much! Basically, we have:

• Dealer Name / DBA / Legal Name & Address Info


• Standard Store Phone #


• Service & Repair Phone #


• Store Territory / Director of that area / Sprint Contact


• Store's Contract ID


• & Finally the store's hours

Some of you may find this info useful? Perhaps for directing complaints, direct phone numbers, or other reasons. In case you do, it's posted here as a google doc:

Sprint Service & Repair Master DB (2012) (Google Doc)

Keep in mind that most locations are simply DBA's with a Sprint contract. So when we have issues with them at an executive level we simply refer back to the division manager that enforces the contract, or requests a favor, but in the end, it's up to the store to handle situations within our guidelines.

#ISN Poll: What do you want to see more of?

[polldaddy poll=6182476]

Weekend Maintenance Window 2AM-6AM 11/22

We'll be having some scheduled maintenance during off-peak hours this weekend, though very minimal in comparison to recent weeks.

• CDMA Homedeck (Handset home/landing page for the web), and the Digital Lounge will be unavailable from 2AM-6AM on Sunday 11/22


• Premium Content purchases, both new and stored, will be unavailable for download fromn 2AM-4AM on Sunday 11/22


• Wireless eCare will be unavailable during the same period - 2AM-6AM on Sunday 11/22


• Online Storefront, Sprint.com, and all Telesales systems will be offline 2AM-6AM also on Sunday 11/22

During this time, if there are any CDMA Provisioning requests (adds, changes, and deletes) made during this window, they will be delayed up to 4 hours. Continue to submit any requests as usual, and they will be held in queue until the maintenance window closes at 6AM, at which time they will be processed.

Motorola Debut i856 Maintenance Release

A new software release, RA6.00.004, is available for Motorola® Debut™ i856 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

Issues that are fixed with the new software:

• Now has Battery Temperature Monitoring: A Cool Down Message screen appears when battery has been exposed to extreme heat.

What you need to do:

• When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RA6.00.004.
  
  
  
  1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
  
  
  2. Scroll down to Unit Info, Press OK.
  
  
  3. Scroll down to access Software, Press OK. The software version should be listed as RA6.00.004.
  
  
  
  


• If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.


• Customer downloading instructions:
  
  
  
  • 
    
    
    
    1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
       
       
       
       • Internet Explorer 5.0 or higher installed on your computer
       
       
       • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
       
       
       • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
       
       
       
       
    
    
    2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
    
    
    3. Power on the iDEN phone.
    
    
    4. Select the utility that matches the phone model.
    
    
    5. Connect the iDEN phone to the PC with a Data Cable.
    
    
    6. When the utility starts, follow the onscreen instructions provided.
    
    
    
    
  
  
  
  

Wireless Backup – Keep Your Contacts

DID YOU KNOW… If your phone currently supports Wireless Backup, .and you are switching to a device that does not support Wireless Backup, we will gladly email you a .CSV export of your contacts that are backed up on the Wireless Backup server ! You can then import the csv file into Outlook, or any other contact manager of your choice.

Contact Technical Support if you are in this situation and would find this useful. As always, our goal is for you to always have access to your contact, and to make the transaction between devices as seamless as possible.

Motorola Stature i9 Maintenance Release

 

 

A new software release, RB7.01.01, is available for Motorola® Stature™ i9 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

 

 

Issues that are fixed with the new software:

• Customers who text in Right to Left languages (RTL) can now make calls by selecting call back number hyperlink in the Unified Client Viewer (Short Messaging Service (SMS) and Multimedia Messaging Service (MMS)).


• Phone no longer locks up while in idle mode.


• Phone no longer will experience a reset when the deleting a profile while in Zoom mode.


• Phone no longer displays the SMS service center number on incoming messages.


• Calling and dispatch animation clears as soon as a call or dispatch is terminated.


• Users can now upload contacts to the Web server after they have added an SDGC talk group.


• Phone no longer resets when accessing messages with attached pictures that contain imbedded text.


• External backlight now turns off after disconnecting from a charger.


• Phones experiencing a Temporary Error Condition no longer suspends SMS messages.


• Unread Message icon now displays on the status bar when MMS is disabled.


• Ringtone assignment no longer changes with voice playback interaction.


• SMS messages with 765 characters no longer display as empty.

What you need to do:

• When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RB7.01.01.
  
  
  
  1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
  
  
  2. Scroll down to Unit Info, Press OK.
  
  
  3. Scroll down to access Software, Press OK. The software version should be listed as RB7.01.01.
  
  
  
  


• If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.


• Customer downloading instructions:
  
  
  
  • 
    
    
    
    1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
       
       
       
       • Internet Explorer 5.0 or higher installed on your computer
       
       
       • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
       
       
       • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
       
       
       
       
    
    
    2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
    
    
    3. Power on the iDEN phone.
    
    
    4. Select the utility that matches the phone model.
    
    
    5. Connect the iDEN phone to the PC with a Data Cable.
    
    
    6. When the utility starts, follow the onscreen instructions provided.
    
    
    
    
  
  
  
  

PRL Updates in select LA markets

Starting this morning, we have released new Preferred Roaming List (PRL) updates that allow customers in select areas to keep their roaming ability. This will mean nothing to 99.99% of you that read the blog, but for those few that do, I know you’ve been waiting on this for a little while now, so here you are.

The new PRLs (standard 10055/50555, EVDO 20255/60655 and data card 60755) resolve the loss of mobile broadband roaming as home service in Houma, LA and surrounding markets.

These same PRLs will also resolve the following roaming outages expected to take place on the targeted dates indicated.

• 10/28/09 - loss of roaming voice and 1XRTT - Mohave County (This PRL update does not resolve mobile broadband roaming coverage loss for customers in this area.)


• 11/13/09 - loss of roaming voice and 1XRTT - Yuma County and La Paz County, AZ


• 11/18/09 - loss of roaming voice and 1xRTT - Santa Cruz County, AZ(This PRL update does not resolve mobile broadband roaming coverage loss for customers in this area.)

Customers living in or traveling in these counties should update their PRL prior to the roaming network date, or they will lose the listed services.

Note: Dates listed are planned; however, actual actual dates may vary by about 1 - 3 days before or after.

BlackBerry 8330, 8130, 8830 Maintenance Release 10/14

Update time! On 10/14, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 8330, 8130, and 8830 handsets. It will post to Sprint.com/downloads on 10/21/09.

• The new software version is 4.5.0.175 bundle 295.


• The BlackBerry 8330, 8130, and 8830 MR fixes the following issues.
  
  
  
  • Display:
    
    
    
    • If the customer received a new email or SMS text message, the Home screen might not have displayed an indication of a new message received.
    
    
    
    
  
  
  • Wireless Network:
    
    
    
    • In some cases, the signal strength indicator (RSSI) might have fluctuated randomly and the customer’s device might have appeared to have a strong connection to the wireless network, followed by a weaker connection.
    
    
    
    
  
  
  • Messaging:
    
    
    
    • Previously, if the customer’s SMS delivery option was set to immediate, their device might not have sent the SMS message immediately as expected
    
    
    • If the customer’s were sent multiple MMS messages, they might not have received all of the MMS messages.
    
    
    
    
  
  
  • Phone and Voice Dialing:
    
    
    
    • If the customer received a phone call there might have been a delay in audio routing between the time they answered the call to when the recipient heard their voice.
    
    
    
    
  
  
  
  

Hold tight for the update next week, and post your experiences / thoughts when it arrives…

BlackBerry 9630 Tour Maintenance Release 10/13

On 10/13/09, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 9630 Tour. It will post to Sprint.com/downloads on 10/19/09.

The BlackBerry 9630 MR fixes the following issues.

• Display:
  
  
  
  • In some cases, the device might have incorrectly displayed the roaming triangle, even though the customer is on a Home SID.
  
  
  • The Home screen might have appeared completely white and might have returned to the expected display by scrolling the trackball.
  
  
  • If a customer was on a phone call for an unspecified length, the display screen might have become idle and the counter might not have displayed the duration of the call and rather, the duration of a previous call.
  
  
  
  


• Camera and Video Camera:
  
  
  
  • In some cases, when the customer tries to take a picture with their device, the camera application might not have opened, even if the customers closes other open applications as instructed by the dialog box.
  
  
  
  


• Media:
  
  
  
  • In some cases, when the customer tries to play a video on their device, the media player might have displayed as a black screen and the video might not have played.  When returned to the Home screen, the media player might have unexpectedly remained in the foreground.
  
  
  
  


• Phone and Voice Dialing:
  
  
  
  • The customer might not have been able to select Call Forwarding from the Options menu and might have received an error message advising that this feature was not available
  
  
  
  

Sunday AM Services Downtime

As is almost tradition for the past several months, we will be running scheduled maintenance and upgrades starting as early as midnight, and lasting as long as 6AM. Here’s what will be effected this week (all times are KS/Oakland Park time – Central):

Wireless HomeDeck: 2AM – 6AM on 09/27

• Wireless HomeDeck on the customers phone will be unavailable to purchase premium content, ringers, etc for 4 hours starting at 2:00 AM CT.


• The internet will still be available from the handset, however you may need to type in the URL in the browser’s address bar, and the landing/home deck will be down.

SPO (Sprint Plan Optimizer): 2AM – 6AM on 09/27

• No portion of the SPO tool will be available during this maintenance window.

Sprint.com - Online Registration & Address book: 2AM – 6AM on 09/27

• New account registration will not be available during this maintenance window.


• You will not be able to manage your online address book during the window.

Sprint.com – Manage, Media Mall, Online Store, Digital Lounge: 2AM – 6AM on 09/27

• All primary service options hosted on sprint.com will be down during this window.


• You will not be able to login or manage your account during this window.


• No digital content will be able to be purchased or managed during this window.


• New phone orders will not be able to be placed during this maintenance window.

For any Sprint employees interested, OLIVE, TOES & FAST will also be unavailable during this time for scheduled maintenance.

As always there’s a good chance that everything will be wrapped earlier than 6AM, and 99% of the user base will sleep through it all anyways and never know it happened. All customer facing or impacting venues will be given priority over internal facing items should any maintenance window need to be extended. There should not be any delay or increase to care or retail agents in any LOB for Sunday morning opens, expect BAU.

BlackBerry Internet Service (BIS) v2.8 Release Coming 9/26

On 9/26/09, BlackBerry will update their BlackBerry Internet Service (BIS) from version 2.7 to version 2.8 Customers do not have to request or initiate this upgrade. It will be seamless to all BlackBerry customers on that date.

BIS 2.8 includes the following improvements to the BlackBerry Smartphone user experience.

• Seamless Sign-on: (This feature will be available 10 days after the 9/26 launch date)
  
  
  
  • This allows new subscribers who have a PIN, IMEI or ESN as a billing identifier to create a BlackBerry Internet Service (BIS) account from their BlackBerry Smartphone without having to create a unique Login Name and Password.
  
  
  • Existing Customers who currently use a user name and password to log into their BIS and would like to take advantage of the Seamless Sign-on would need to cancel their current BIS account and create a new one once version 2.8 is live.
  
  
  
  


• The BlackBerry Internet Service Web site


• The Service Books Option will be renamed to “Help”  From the Help screen, subscribers can do the following:
  
  
  
  • Send Service Books
  
  
  • Open the Help Web site
  
  
  • Access BlackBerry Answers
  
  
  • Access Contact Information for Wireless Service Providers
  
  
  
  

Early Sunday AM Provisioning Delays

In case you're one of those people that has an odd schedule, or just prefers to activate your phones in the middle of the night - there will be a short maintenance window early Sunday morning (09/13) from 2AM - 6AM (Central Time) for the CDMA (Sprint) switch.

CDMA Provisioning (Adds, Changes and Deletes) will be delayed 4 hrs due to Maintenance. All will be complete by 6AM, and any transactions that were started and queued during that time will then be processed. With this time frame there should not be any backlog to speak of.

Palm Pre Software Update for WebOS

Good Morning! Although your new Palm Pre has known about it for a few hours now (smart lil things, aren't they!), you may not have noticed it yet - but as of this morning the first software update for the Palm Pre is available.

[NOTE: While some Pre's have received the notifications and/or update over the past few days, today is the *official* release date of the upgrade, which is why it's only now being posted here.]

So... what's updated?

Current Palm Pre's are running Palm webOS v1.0.2 on the Sprint 1.4 configuration... this update will bring the webOS up to v1.0.3 and the Sprint Configuration to v1.5, Build number is now 124

You can verify your software version, build, and configuration by opening Device Info, scrolling down to Version and Configuration (for webOS version), and then tap on the Version section (for Configuration & Build)

How do I get it?

Your Pre will automatically recognize that it is not up to date with the latest release and alert you to download and install it at some point today. You can also use the Updates application to initiate the download and update.

What's Included?

Enabled non-SSL Exchange ActiveSync (EAS) email server setup

• Customers not using SSL with Exchange (EAS) were not able to set up email and were receiving an error.

Now can sync EAS version 12.0 of Exchange Server 2007 without Service Pack 1 with Palm Pre.

• Customers using EAS version 12.0 of Exchange Server 2007 were able to set up email, but were unable to sync it, and were not receiving an error.

Corrected pop-up window errors when installing applications.

• Customers installing a downloaded application were receiving ‘Install Failed‘ error message if there was no more allowable memory space.

Addressed handling of 911 calls from the device in airplane mode.

• CDMA radio on device is turned off (airplane mode) and PIN is locked. Customer dials 911 and the device should turn on radio and place a call once system acquisition is complete. Prior to the fix, the device didn‘t turn on automatically CDMA radio. Customers had to disable airplane mode when prompted.

Also addressed were various EAS email optimizations for battery life and attachment processing...

Email transports now ignore CDMA connection on 1x if WiFi is connected.

• Email transports did not ignore a CDMA connection on 1x when WiFi was connected.

Maximum time allotted for re-sending an attachment changed to a variable based on attachment size.

• Maximum time allotted for re-sending an attachment was 20 minutes.

In the WAN connection scenario, the e-mail transport should now avoid connecting immediately.

• In the scenario where the WAN connection is going up and down, the e-mail transport used to connect immediately, and that was draining the battery.

Device doesn‘t sync corrupt data. Software now handles this internally with an exception.

• Device was syncing continuously if user data on server was corrupt.

And finally…

Decreased the sync interval for Google Calendar and Contacts to 15 minutes

• Device waited 2 hours to sync the Contacts and Calendar changes made on device to Google account. Calendar events that contained certain symbols were preventing Google Calendar sync.

The Dormant Battery icon has been replaced with the start up screen after connecting device to the USB charging cable.

• When device was connected to a USB charging cable, Dormant Battery icon was displayed.

Scheduled weekday alarm events no longer sound on the weekends.

• Scheduled weekday alarm events used to sound on the weekends.

Are you liking the update? Any issues or cheers/complains? Sound off in the comments, or take it to the forums over at SprintGurus and their posse of top-notch Sprint users, which is one of my favorite Sprint User Communities to date!

Quick Maintenance Window Update: Online Store

[caption id="attachment_266" align="alignleft" width="150" caption="Sprint.com Store will return shortly!"][/caption]

The website updates are *soo* close to being doing for the current phase, and to be able to complete some needed maintenance, the online store, housed on nextel.com will be down from 2AM-6AM this morning!

So hang tight and don't get too antsy - the Pre is only going to be available in retail channels initially anyways, so it's not like you've got anything to order, right ? Well, if you do it'll be up in just over 4 hours.