Motorola Stature i9 Maintenance Release

 

 

A new software release, RB7.01.01, is available for Motorola® Stature™ i9 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

 

 

Issues that are fixed with the new software:

• Customers who text in Right to Left languages (RTL) can now make calls by selecting call back number hyperlink in the Unified Client Viewer (Short Messaging Service (SMS) and Multimedia Messaging Service (MMS)).


• Phone no longer locks up while in idle mode.


• Phone no longer will experience a reset when the deleting a profile while in Zoom mode.


• Phone no longer displays the SMS service center number on incoming messages.


• Calling and dispatch animation clears as soon as a call or dispatch is terminated.


• Users can now upload contacts to the Web server after they have added an SDGC talk group.


• Phone no longer resets when accessing messages with attached pictures that contain imbedded text.


• External backlight now turns off after disconnecting from a charger.


• Phones experiencing a Temporary Error Condition no longer suspends SMS messages.


• Unread Message icon now displays on the status bar when MMS is disabled.


• Ringtone assignment no longer changes with voice playback interaction.


• SMS messages with 765 characters no longer display as empty.

What you need to do:

• When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RB7.01.01.
  
  
  
  1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
  
  
  2. Scroll down to Unit Info, Press OK.
  
  
  3. Scroll down to access Software, Press OK. The software version should be listed as RB7.01.01.
  
  
  
  


• If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.


• Customer downloading instructions:
  
  
  
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    1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
       
       
       
       • Internet Explorer 5.0 or higher installed on your computer
       
       
       • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
       
       
       • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
       
       
       
       
    
    
    2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
    
    
    3. Power on the iDEN phone.
    
    
    4. Select the utility that matches the phone model.
    
    
    5. Connect the iDEN phone to the PC with a Data Cable.
    
    
    6. When the utility starts, follow the onscreen instructions provided.