Nextel Network Coverage Changes - PA, DE, NJ, TN, AR

In preparation for Network Vision, Network Ops will continue decommissioning a number of existing iDEN towers throughout the country, the evening of 5/7/12, in the following markets: Central Pennsylvania, Western Pennsylvania, Delaware, Philadelphia Metro and Southern Jersey.

Markets scheduled:

• Tower decommission of the following markets is scheduled :
  
  
  
  • 5/9/12: Arkansas, Memphis, Nashville
  
  
  • 5/14/12: Northern California, including: San Francisco Bay, South Bay, Lower Central Valley, Upper Central Valley.
  
  
  
  


• Tower decommission continues every Monday and Wednesday evening through June.

Network Vision:

• Decommissioning eliminates excess capacity and has minimal customer impact.


• Retuning/decommissioning towersWILL NOT shutdown the iDEN market service in 2012.


• Customers who rely on in-building coverage near a decommissioned tower may experience in-building signal strength changes but street/in-car coverage should remain the same.

Sprint Customer Care Tools

Ever wonder what snazzy tools our care departments have to assist you when problems arise? The list is exhausting!

While most of these tools are internal, there are a few external ones thrown in for good measure. While you won't be able to access *most* of these tools, you can at least have a good idea of all the resources available to our agents, and what they do.
[googleapps domain="docs" dir="spreadsheet/pub" query="key=0AhEF0Bge4z5gdE9NeDM4MTY0YldEaENGekt6TUs5V0E&single=true&gid=0&output=html&widget=true" width="500" height="600" /]

Sprint Store Information Master Database

Ever wondered what info we have about the retail/Servie & Repair (S&R) stores that you don't? Believe it or not, it's not much! Basically, we have:

• Dealer Name / DBA / Legal Name & Address Info


• Standard Store Phone #


• Service & Repair Phone #


• Store Territory / Director of that area / Sprint Contact


• Store's Contract ID


• & Finally the store's hours

Some of you may find this info useful? Perhaps for directing complaints, direct phone numbers, or other reasons. In case you do, it's posted here as a google doc:

Sprint Service & Repair Master DB (2012) (Google Doc)

Keep in mind that most locations are simply DBA's with a Sprint contract. So when we have issues with them at an executive level we simply refer back to the division manager that enforces the contract, or requests a favor, but in the end, it's up to the store to handle situations within our guidelines.

#ISN Poll: What do you want to see more of?

[polldaddy poll=6182476]

Sprint April 2012 Launch Deck

we know we're late in the month, but our motto is better late than never, right?

Below is the Aprol 2012 Launch Deck for all new devices/plans/services/changes.

We will post May's next week!

UPDATE! it appears the google doc viewer is having some issues, so here' sa direct download link to the file:

April_2012_Launch_Deck

Weekend Maintenance Window 2AM-6AM 11/22

We'll be having some scheduled maintenance during off-peak hours this weekend, though very minimal in comparison to recent weeks.

• CDMA Homedeck (Handset home/landing page for the web), and the Digital Lounge will be unavailable from 2AM-6AM on Sunday 11/22


• Premium Content purchases, both new and stored, will be unavailable for download fromn 2AM-4AM on Sunday 11/22


• Wireless eCare will be unavailable during the same period - 2AM-6AM on Sunday 11/22


• Online Storefront, Sprint.com, and all Telesales systems will be offline 2AM-6AM also on Sunday 11/22

During this time, if there are any CDMA Provisioning requests (adds, changes, and deletes) made during this window, they will be delayed up to 4 hours. Continue to submit any requests as usual, and they will be held in queue until the maintenance window closes at 6AM, at which time they will be processed.

Motorola Debut i856 Maintenance Release

A new software release, RA6.00.004, is available for Motorola® Debut™ i856 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

Issues that are fixed with the new software:

• Now has Battery Temperature Monitoring: A Cool Down Message screen appears when battery has been exposed to extreme heat.

What you need to do:

• When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RA6.00.004.
  
  
  
  1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
  
  
  2. Scroll down to Unit Info, Press OK.
  
  
  3. Scroll down to access Software, Press OK. The software version should be listed as RA6.00.004.
  
  
  
  


• If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.


• Customer downloading instructions:
  
  
  
  • 
    
    
    
    1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
       
       
       
       • Internet Explorer 5.0 or higher installed on your computer
       
       
       • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
       
       
       • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
       
       
       
       
    
    
    2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
    
    
    3. Power on the iDEN phone.
    
    
    4. Select the utility that matches the phone model.
    
    
    5. Connect the iDEN phone to the PC with a Data Cable.
    
    
    6. When the utility starts, follow the onscreen instructions provided.
    
    
    
    
  
  
  
  

PRL Updates in select LA markets

Starting this morning, we have released new Preferred Roaming List (PRL) updates that allow customers in select areas to keep their roaming ability. This will mean nothing to 99.99% of you that read the blog, but for those few that do, I know you’ve been waiting on this for a little while now, so here you are.

The new PRLs (standard 10055/50555, EVDO 20255/60655 and data card 60755) resolve the loss of mobile broadband roaming as home service in Houma, LA and surrounding markets.

These same PRLs will also resolve the following roaming outages expected to take place on the targeted dates indicated.

• 10/28/09 - loss of roaming voice and 1XRTT - Mohave County (This PRL update does not resolve mobile broadband roaming coverage loss for customers in this area.)


• 11/13/09 - loss of roaming voice and 1XRTT - Yuma County and La Paz County, AZ


• 11/18/09 - loss of roaming voice and 1xRTT - Santa Cruz County, AZ(This PRL update does not resolve mobile broadband roaming coverage loss for customers in this area.)

Customers living in or traveling in these counties should update their PRL prior to the roaming network date, or they will lose the listed services.

Note: Dates listed are planned; however, actual actual dates may vary by about 1 - 3 days before or after.

Visual Voicemail: Upgrade Required

If you’re lucky enough to have visual voicemail on your device, then there’s an update available that you probably didn’t even know about! It’s a required update/release that came out the 2nd week of September.

You may have been ignoring the prompts, or maybe you weren’t sure what they were.. but go ahead, and click upgrade on your device. In fact, you will be required to upgrade in order to continue receiving visual voicemail in the near future. In the coming weeks, if you have not updated it, you will only receive a notification that a message was received, however the message itself will never appear on your device. This means you would not receive your actual messages, so PLEASE ACCEPT THE UPGRADE AS SOON AS POSSIBLE!

Just over 20% of our visual voicemail subscribers have completed the upgrade on their device. There is no risk involved, and it only takes a couple of minutes, so why not go ahead and do it now? If you’re setting up your visual voicemail, you should encounter the following prompt: “An upgrade is now available” – simply choose upgrade.

You can also get there on your own accord through the Voicemail icon > Menu > Settings > Check for Upgrade.

If you encounter a message stating “Install Blocked: For security, your phone is set to block installations of applications not sourced in Android Market”, follow these steps:

1.Click ‘Settings’

2.Check the ‘Unknown Sources’ box, and OK on the ‘Attention’ pop-up

3.Press the back hardkey to return to the Visual Voicemail Inbox

4.Choose Menu > Settings > Check for Upgrade, & click ‘Upgrade’

5.Once it’s found, choose ‘OK’, then ‘Install’, then ‘Done’

To verify the upgrade was successful, or that you have already completed the upgrade on your device,  select the Voicemail icon on your device, and repeat step 4 above. If you have already completed the upgrade, you will receive a message stating: “No upgrade is available at this time”.

BlackBerry 8330, 8130, 8830 Maintenance Release 10/14

Update time! On 10/14, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 8330, 8130, and 8830 handsets. It will post to Sprint.com/downloads on 10/21/09.

• The new software version is 4.5.0.175 bundle 295.


• The BlackBerry 8330, 8130, and 8830 MR fixes the following issues.
  
  
  
  • Display:
    
    
    
    • If the customer received a new email or SMS text message, the Home screen might not have displayed an indication of a new message received.
    
    
    
    
  
  
  • Wireless Network:
    
    
    
    • In some cases, the signal strength indicator (RSSI) might have fluctuated randomly and the customer’s device might have appeared to have a strong connection to the wireless network, followed by a weaker connection.
    
    
    
    
  
  
  • Messaging:
    
    
    
    • Previously, if the customer’s SMS delivery option was set to immediate, their device might not have sent the SMS message immediately as expected
    
    
    • If the customer’s were sent multiple MMS messages, they might not have received all of the MMS messages.
    
    
    
    
  
  
  • Phone and Voice Dialing:
    
    
    
    • If the customer received a phone call there might have been a delay in audio routing between the time they answered the call to when the recipient heard their voice.
    
    
    
    
  
  
  
  

Hold tight for the update next week, and post your experiences / thoughts when it arrives…

BlackBerry 9630 Tour Maintenance Release 10/13

On 10/13/09, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 9630 Tour. It will post to Sprint.com/downloads on 10/19/09.

The BlackBerry 9630 MR fixes the following issues.

• Display:
  
  
  
  • In some cases, the device might have incorrectly displayed the roaming triangle, even though the customer is on a Home SID.
  
  
  • The Home screen might have appeared completely white and might have returned to the expected display by scrolling the trackball.
  
  
  • If a customer was on a phone call for an unspecified length, the display screen might have become idle and the counter might not have displayed the duration of the call and rather, the duration of a previous call.
  
  
  
  


• Camera and Video Camera:
  
  
  
  • In some cases, when the customer tries to take a picture with their device, the camera application might not have opened, even if the customers closes other open applications as instructed by the dialog box.
  
  
  
  


• Media:
  
  
  
  • In some cases, when the customer tries to play a video on their device, the media player might have displayed as a black screen and the video might not have played.  When returned to the Home screen, the media player might have unexpectedly remained in the foreground.
  
  
  
  


• Phone and Voice Dialing:
  
  
  
  • The customer might not have been able to select Call Forwarding from the Options menu and might have received an error message advising that this feature was not available
  
  
  
  

Sanyo 2700 Maintenance Release Available Now

A software update is available Over the Air (OTA) for the Sanyo 2700 starting 10/5/09.

Fixes Provided with this Software Update

• Call Tones are now available


• Text input mode changes without user prompt has been corrected


• Personal calendar has been corrected for recurring events


• 911 audio call no longer interrupted by WAP (Wireless Application Protocol) push or SMS (Short Messaging Service) alert

New Functionality Available with this Software Update:

• This software update adds calendar functionality.  The calendar functionality requires a separate update.


• Customers accessing e-mail after downloading the software update are told of the new update for the e-mail application.


• Customers accessing e-mail before downloading the software update see the following message: A new feature which will allow you access to your online Calendars has been included. In order to take advantage of this exciting new capability, please go to the ‘Main Menu‘ on the device and select ‘Tools->Update Phone->Update Firmware‘ to complete this process.


• If the customer does not perform the device update, they will not be able to access the calendar features included in the e-mail update.

What you need to do:

• When a customer reports an issue with their Instinct s30 device, verify the software version of the phone.
  
  
  
  • Go to Main>Setting>Phone Information>Version.
  
  
  • Firmware Version after the update is 1.006SP
  
  
  
  


• The customer can initiate an update from Main >Setting > General > Update Software.

Sunday AM Services Downtime

As is almost tradition for the past several months, we will be running scheduled maintenance and upgrades starting as early as midnight, and lasting as long as 6AM. Here’s what will be effected this week (all times are KS/Oakland Park time – Central):

Wireless HomeDeck: 2AM – 6AM on 09/27

• Wireless HomeDeck on the customers phone will be unavailable to purchase premium content, ringers, etc for 4 hours starting at 2:00 AM CT.


• The internet will still be available from the handset, however you may need to type in the URL in the browser’s address bar, and the landing/home deck will be down.

SPO (Sprint Plan Optimizer): 2AM – 6AM on 09/27

• No portion of the SPO tool will be available during this maintenance window.

Sprint.com - Online Registration & Address book: 2AM – 6AM on 09/27

• New account registration will not be available during this maintenance window.


• You will not be able to manage your online address book during the window.

Sprint.com – Manage, Media Mall, Online Store, Digital Lounge: 2AM – 6AM on 09/27

• All primary service options hosted on sprint.com will be down during this window.


• You will not be able to login or manage your account during this window.


• No digital content will be able to be purchased or managed during this window.


• New phone orders will not be able to be placed during this maintenance window.

For any Sprint employees interested, OLIVE, TOES & FAST will also be unavailable during this time for scheduled maintenance.

As always there’s a good chance that everything will be wrapped earlier than 6AM, and 99% of the user base will sleep through it all anyways and never know it happened. All customer facing or impacting venues will be given priority over internal facing items should any maintenance window need to be extended. There should not be any delay or increase to care or retail agents in any LOB for Sunday morning opens, expect BAU.

BlackBerry Internet Service (BIS) v2.8 Release Coming 9/26

On 9/26/09, BlackBerry will update their BlackBerry Internet Service (BIS) from version 2.7 to version 2.8 Customers do not have to request or initiate this upgrade. It will be seamless to all BlackBerry customers on that date.

BIS 2.8 includes the following improvements to the BlackBerry Smartphone user experience.

• Seamless Sign-on: (This feature will be available 10 days after the 9/26 launch date)
  
  
  
  • This allows new subscribers who have a PIN, IMEI or ESN as a billing identifier to create a BlackBerry Internet Service (BIS) account from their BlackBerry Smartphone without having to create a unique Login Name and Password.
  
  
  • Existing Customers who currently use a user name and password to log into their BIS and would like to take advantage of the Seamless Sign-on would need to cancel their current BIS account and create a new one once version 2.8 is live.
  
  
  
  


• The BlackBerry Internet Service Web site


• The Service Books Option will be renamed to “Help”  From the Help screen, subscribers can do the following:
  
  
  
  • Send Service Books
  
  
  • Open the Help Web site
  
  
  • Access BlackBerry Answers
  
  
  • Access Contact Information for Wireless Service Providers
  
  
  
  

Early Sunday AM Provisioning Delays

In case you're one of those people that has an odd schedule, or just prefers to activate your phones in the middle of the night - there will be a short maintenance window early Sunday morning (09/13) from 2AM - 6AM (Central Time) for the CDMA (Sprint) switch.

CDMA Provisioning (Adds, Changes and Deletes) will be delayed 4 hrs due to Maintenance. All will be complete by 6AM, and any transactions that were started and queued during that time will then be processed. With this time frame there should not be any backlog to speak of.

Sprint.com Self Service Maintenance Window

Some updates on the backend are being completed over the next few hours... from now until 6AM (Monday) actually. Affected areas are:

• You won't be unable to purchase or manage their content.


• Ability to login to Sprint.com/Manage account will be down.


• Customer will be unable to check MOU in Sprint.com - they can still get MOU from the IVR (*4/*5)


• Customers will be unable to purchase content from their computer or from their handset

Fully expect all to be up before the sun rises :).. so you probably never missed a thing!

Palm Pre Software Update for WebOS

Good Morning! Although your new Palm Pre has known about it for a few hours now (smart lil things, aren't they!), you may not have noticed it yet - but as of this morning the first software update for the Palm Pre is available.

[NOTE: While some Pre's have received the notifications and/or update over the past few days, today is the *official* release date of the upgrade, which is why it's only now being posted here.]

So... what's updated?

Current Palm Pre's are running Palm webOS v1.0.2 on the Sprint 1.4 configuration... this update will bring the webOS up to v1.0.3 and the Sprint Configuration to v1.5, Build number is now 124

You can verify your software version, build, and configuration by opening Device Info, scrolling down to Version and Configuration (for webOS version), and then tap on the Version section (for Configuration & Build)

How do I get it?

Your Pre will automatically recognize that it is not up to date with the latest release and alert you to download and install it at some point today. You can also use the Updates application to initiate the download and update.

What's Included?

Enabled non-SSL Exchange ActiveSync (EAS) email server setup

• Customers not using SSL with Exchange (EAS) were not able to set up email and were receiving an error.

Now can sync EAS version 12.0 of Exchange Server 2007 without Service Pack 1 with Palm Pre.

• Customers using EAS version 12.0 of Exchange Server 2007 were able to set up email, but were unable to sync it, and were not receiving an error.

Corrected pop-up window errors when installing applications.

• Customers installing a downloaded application were receiving ‘Install Failed‘ error message if there was no more allowable memory space.

Addressed handling of 911 calls from the device in airplane mode.

• CDMA radio on device is turned off (airplane mode) and PIN is locked. Customer dials 911 and the device should turn on radio and place a call once system acquisition is complete. Prior to the fix, the device didn‘t turn on automatically CDMA radio. Customers had to disable airplane mode when prompted.

Also addressed were various EAS email optimizations for battery life and attachment processing...

Email transports now ignore CDMA connection on 1x if WiFi is connected.

• Email transports did not ignore a CDMA connection on 1x when WiFi was connected.

Maximum time allotted for re-sending an attachment changed to a variable based on attachment size.

• Maximum time allotted for re-sending an attachment was 20 minutes.

In the WAN connection scenario, the e-mail transport should now avoid connecting immediately.

• In the scenario where the WAN connection is going up and down, the e-mail transport used to connect immediately, and that was draining the battery.

Device doesn‘t sync corrupt data. Software now handles this internally with an exception.

• Device was syncing continuously if user data on server was corrupt.

And finally…

Decreased the sync interval for Google Calendar and Contacts to 15 minutes

• Device waited 2 hours to sync the Contacts and Calendar changes made on device to Google account. Calendar events that contained certain symbols were preventing Google Calendar sync.

The Dormant Battery icon has been replaced with the start up screen after connecting device to the USB charging cable.

• When device was connected to a USB charging cable, Dormant Battery icon was displayed.

Scheduled weekday alarm events no longer sound on the weekends.

• Scheduled weekday alarm events used to sound on the weekends.

Are you liking the update? Any issues or cheers/complains? Sound off in the comments, or take it to the forums over at SprintGurus and their posse of top-notch Sprint users, which is one of my favorite Sprint User Communities to date!

Quick Maintenance Window Update: Online Store

[caption id="attachment_266" align="alignleft" width="150" caption="Sprint.com Store will return shortly!"][/caption]

The website updates are *soo* close to being doing for the current phase, and to be able to complete some needed maintenance, the online store, housed on nextel.com will be down from 2AM-6AM this morning!

So hang tight and don't get too antsy - the Pre is only going to be available in retail channels initially anyways, so it's not like you've got anything to order, right ? Well, if you do it'll be up in just over 4 hours.

Palm Pre Quick Tests Error Code Matrix

For all the tech-savy fans, here's one for your bookmarks...

Palm Pre Quick Tests Error Code Matrix

Launcher > Device Info > More Info > Menu > Quick Tests

Area	Code	Reason	Action
Memory	1	memory allocation error	The phone has a hardware problem. Exchange the phone and note error code in account.
	2	memory test failed	The phone has a hardware problem. Exchange the phone and note error code in account.
	3	file read/write failed	1.     Perform a Restart 2.     Run Quick Tests to see if error occurs again 3.     If the error occurs again, advise the customer to run the Recovery Tool 4.     Run Quick Tests again to see if error occurs 5.     If it occurs again, exchange the phone and note error code in account
	100	operating system error	1.     Close Quick Tests application and re-open to run again 2.     If the error occurs again, perform a Restart 3.     Run Quick Tests again to see if error occurs 4.     If the error occurs again, advise the customer to run the Recovery Tool 5.     Run Quick Tests again to see if error occurs 6.     If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account.
Wi-Fi	1	no response from gateway	1.     Turn Wi-Fi off and back on and try to reconnect 2.     Perform a Restart 3.     If unable to connect, advise customer to try connecting to a different Wi-Fi network 4.     Advise customer to troubleshoot their Wi-Fi Home network (this error generally points to a home network issue)
	2	invalid IP address	1.     Turn Wi-Fi off and back on and try to reconnect 2.     Perform a Restart 3.     If unable to connect, advise customer to try connecting to a different Wi-Fi network 4.     Advise customer to troubleshoot their Wi-Fi Home network (this error generally points to a home network issue)
	3	invalid MAC address on phone	1.     Close Quick Tests application and re-open to run again 2.     If the error occurs again, exchange the phone and note error code in account
	25	valid MAC, not registered on a network	1.     Turn Wi-Fi off and back on and try to reconnect 2.     Perform a Restart 3.     If unable to connect, advise customer to try connecting to a different Wi-Fi network 4.     Advise customer to troubleshoot their Wi-Fi Home network (this error generally points to a home network issue)
	100	operating system error	1.     Close Quick Tests application and re-open to run again 2.     If the error occurs again, perform a Restart 3.     Run Quick Tests again to see if error occurs 4.     If the error occurs again, advise the customer to run the Recovery Tool 5.     Run Quick Tests again to see if error occurs 6.     If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account.
	1000	Wi-Fi is disabled (or off)	Ask customer to turn Wi-Fi on and run Quick Tests again
Bluetooth	1	invalid MAC address	The phone has a hardware problem. Exchange the phone and note error code in account.
	100	operating system error	1.     Close Quick Tests application and re-open to run again 2.     If the error occurs again, perform a Restart 3.     Run Quick Tests again to see if error occurs 4.     If the error occurs again, advise the customer to run the Recovery Tool 5.     Run Quick Tests again to see if error occurs 6.     If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account.
Modem	1	invalid IP address	1.     Turn Airplane mode on and then back off 2.     Run Quick Tests again to see if error occurs 3.     If the error occurs again, advise customer to perform a Partial Erase 4.     Run Quick Tests again to see if error occurs 5.     If the error occurs again, advise the customer to run the Recovery Tool 6.     Run Quick Tests again to see if error occurs 7.     If it occurs again, exchange the phone and note error code in account
	20	no data connection	1.     Check to see if customer is roaming. If they are, advise them they need to be in Sprint coverage for a data connection to work. 2.     Verify there are no known network issues. 3.     Turn Airplane mode on and then back off 4.     Run Quick Tests again to see if error occurs 5.     If the error occurs again, advise customer to perform a Partial Erase 6.     Run Quick Tests again to see if error occurs 7.     If the error occurs again, advise the customer to run the Recovery Tool 8.     Run Quick Tests again to see if error occurs 9.     If it occurs again, exchange the phone and note error code in account
	100	operating system error	1.     Close Quick Tests application and re-open to run again 2.     If the error occurs again, perform a Restart 3.     Run Quick Tests again to see if error occurs 4.     If the error occurs again, advise the customer to run the Recovery Tool 5.     Run Quick Tests again to see if error occurs 6.     If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account.
	1000	Non-provisioned phone	1.     Verify account has correct plan and is provisioned correctly 2.     Perform ##RTN 3.     Run Quick Tests again to see if error occurs 4.     If the error occurs again, advise the customer to run the Recovery Tool 5.     Run Quick Tests again to see if error 6.     If it occurs again, exchange the phone and note error code in account occurs

How to fix delayed messages - Nextel & Boost (iDEN)

With the popularity of the Boost $50/Unlimited Everything plan, there's been a lot of  chatter regarding delayed text messages. In case you didn't know, Boost is owned by Sprint/Nextel, and this plan is being run on the Nextel side of the network, which operates on the iDEN network (Sprint side is CDMA). Well, if your phone has been provisioned(activated) for at least 72 hours, then there is one fix that may help you get that 'boost' you need for the delivery of your messages on time.

NOTE: If your account is under 72 hours old, then you will just have to be patient. Welcome to iDEN. Messaging works a bit funny on this side of the world, and we happen to like it that way, lol, so for 3 days you're just going to have to deal. During this initial provisioning period, you will also likely not have any headers in the messages you receive("who sent me this?!?"), nor will you likely know that they are arriving in the wrong part of your inbox (but that's another post entirely!).

So, if your account is over 72 hours old, and your messages seem to be slow or heavily delayed, here's one option you can try that usually helps. (Note that YMMV* and if you're fresh out of your 72 hours, you may require a manual refresh from Boost Mobile Care before everything's working as intended). Most people have to have this done every month or two, but for those that use messaging functions heavily, the fequency could be greater. Of course, most folks never know this is what's happening while they're on hold with the tech or care agent.

Use Urgent Page to clear pending messages from the SMS box.

1. Dial the NPA-NXX-7243 for your phone number
   Basically, you'll replace the last 4 digits of your cell number with '7243', which is 'PAGE'. NOTE: due to the portability of wireless numbers, this is not always available for every number. the NPA-NXX dialed does not have to be the same one as the number being paged, they all go to the same central system.


2. Enter the 10-Digit Number of the device to be paged


3. Press '1' to c onfirm the number entered.


4. Press '1' to leave the callback number (if desired), then '#' 


5. Press '1' to send the message


6. Press '2' to mark as 'Urgent', then press '1' for confirmation

If the cause of your delay is that another message is 'stuck' for whatever reason, then this will correct the issue, and your messages will be delivered without delay until the problem reoccurs. This helps about 75% of the boost 'delayed text' issues that I've seen, so use the comments to let me know if this helped!

*YMMV - 'your mileage may vary'