Palm Pre Quick Tests Error Code Matrix
Launcher > Device Info > More Info > Menu > Quick Tests
Area | Code | Reason | Action |
Memory | 1 | memory allocation error | The phone has a hardware problem. Exchange the phone and note error code in account. |
2 | memory test failed | The phone has a hardware problem. Exchange the phone and note error code in account. | |
3 | file read/write failed | 1. Perform a Restart 2. Run Quick Tests to see if error occurs again 3. If the error occurs again, advise the customer to run the Recovery Tool 4. Run Quick Tests again to see if error occurs 5. If it occurs again, exchange the phone and note error code in account | |
100 | operating system error | 1. Close Quick Tests application and re-open to run again 2. If the error occurs again, perform a Restart 3. Run Quick Tests again to see if error occurs 4. If the error occurs again, advise the customer to run the Recovery Tool 5. Run Quick Tests again to see if error occurs 6. If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account. | |
Wi-Fi | 1 | no response from gateway | 1. Turn Wi-Fi off and back on and try to reconnect 2. Perform a Restart 3. If unable to connect, advise customer to try connecting to a different Wi-Fi network 4. Advise customer to troubleshoot their Wi-Fi Home network (this error generally points to a home network issue) |
2 | invalid IP address | 1. Turn Wi-Fi off and back on and try to reconnect 2. Perform a Restart 3. If unable to connect, advise customer to try connecting to a different Wi-Fi network 4. Advise customer to troubleshoot their Wi-Fi Home network (this error generally points to a home network issue) | |
3 | invalid MAC address on phone | 1. Close Quick Tests application and re-open to run again 2. If the error occurs again, exchange the phone and note error code in account | |
25 | valid MAC, not registered on a network | 1. Turn Wi-Fi off and back on and try to reconnect 2. Perform a Restart 3. If unable to connect, advise customer to try connecting to a different Wi-Fi network 4. Advise customer to troubleshoot their Wi-Fi Home network (this error generally points to a home network issue) | |
100 | operating system error | 1. Close Quick Tests application and re-open to run again 2. If the error occurs again, perform a Restart 3. Run Quick Tests again to see if error occurs 4. If the error occurs again, advise the customer to run the Recovery Tool 5. Run Quick Tests again to see if error occurs 6. If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account. | |
1000 | Wi-Fi is disabled (or off) | Ask customer to turn Wi-Fi on and run Quick Tests again | |
Bluetooth | 1 | invalid MAC address | The phone has a hardware problem. Exchange the phone and note error code in account. |
100 | operating system error | 1. Close Quick Tests application and re-open to run again 2. If the error occurs again, perform a Restart 3. Run Quick Tests again to see if error occurs 4. If the error occurs again, advise the customer to run the Recovery Tool 5. Run Quick Tests again to see if error occurs 6. If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account. | |
Modem | 1 | invalid IP address | 1. Turn Airplane mode on and then back off 2. Run Quick Tests again to see if error occurs 3. If the error occurs again, advise customer to perform a Partial Erase 4. Run Quick Tests again to see if error occurs 5. If the error occurs again, advise the customer to run the Recovery Tool 6. Run Quick Tests again to see if error occurs 7. If it occurs again, exchange the phone and note error code in account |
20 | no data connection | 1. Check to see if customer is roaming. If they are, advise them they need to be in Sprint coverage for a data connection to work. 2. Verify there are no known network issues. 3. Turn Airplane mode on and then back off 4. Run Quick Tests again to see if error occurs 5. If the error occurs again, advise customer to perform a Partial Erase 6. Run Quick Tests again to see if error occurs 7. If the error occurs again, advise the customer to run the Recovery Tool 8. Run Quick Tests again to see if error occurs 9. If it occurs again, exchange the phone and note error code in account | |
100 | operating system error | 1. Close Quick Tests application and re-open to run again 2. If the error occurs again, perform a Restart 3. Run Quick Tests again to see if error occurs 4. If the error occurs again, advise the customer to run the Recovery Tool 5. Run Quick Tests again to see if error occurs 6. If it occurs again, the phone has an operating system issue. Exchange the phone and note error code in account. | |
1000 | Non-provisioned phone | 1. Verify account has correct plan and is provisioned correctly 2. Perform ##RTN 3. Run Quick Tests again to see if error occurs 4. If the error occurs again, advise the customer to run the Recovery Tool 5. Run Quick Tests again to see if error 6. If it occurs again, exchange the phone and note error code in account occurs |
Thanks for posting this great info. I can't wait to hear from you once you get to talk about the phone.
ReplyDeleteThanks, Keep posting good info! :)
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This has been my favorite blog since I found it 5 days ago. Keep the news coming. I love this site
ReplyDelete[...] It Out> Inside Sprint Now, [...]
ReplyDeleteThe Quick Codes indicate Tethering error codes, yet another story link ( "Some Pal Pre Questions" http://insidesprintnow.wordpress.com/2009/04/27/sprint-palm-pre-release-date-soon/ ) indicates that the Pre won't be tether enabled.
ReplyDeleteIs tethering going to available like on the BB's? Maybe for an additional fee?
As an unrelated issue - WHEN, WHEN is Sprint going to increase their coverage area to include some tourist attraction areas - LIKE the Finger Lakes in New York State? There are times I want to throw my sprint phone into one of those lakes... Sorry for the off topic...
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ReplyDeleteI read here Windows Error but couldnt make sense?
I bought a new treo pre. I kept on having the error 25. I cannot connect to any wi-fi. It keeps giving me the error 25. Please help. Sprint has exchange he phone 3 times.
ReplyDeletewhat does it mean if you text someone in you recieve a 9230 response saying: the message couldn't be delivered due to a network setup error. please contact customer care. error 2112
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