On 6/17/12, Sprint is introducing new TEP tiers and deductibles based on device Standard Retail Price (SRP).
- The $8 TEP tier remains in place for existing device models, while a new $11 TEP tier will be introduced to support high-end device models.
- Apple iPhones are not eligible for TEP.
- Tiers include:
|
Deductible |
Device SRP |
Monthly TEP Charge |
Tier 1 |
$50 |
≤$324.99 |
$8 |
Tier 2 |
$100 |
$325 -$549.98 |
$8 |
Tier 3 |
$150 |
$549.99 -$599.99 |
$11 |
Tier 4 |
$200 |
≥$600 |
$11 |
Why you need to know it:
- Customers buying a Tier 1 or Tier 2 device with TEP remain at the $8 tier.
- Customers buying a Tier 3 or Tier 4 new device and add TEP before 6/17 will:
- Be at the $8 tier and then move to the $11 tier.
- Receive multiple written notifications explaining the increase in their monthly TEP charges and deductibles.
- Be sent a legal notification in the form of a letter by mail after 6/17/12 notifying them that their TEP monthly charge will be increased from $8 to $11.
- See a $3 credit in their monthly bill from July through September, which will meet Sprint’s legal requirement to notify customers 90 days in advance of a price increase.
What you need to do:
- Tell customers about the new TEP changes when they buy a Tier 3 or Tier 4 device model before 6/17/12.
- For more information about these changes,see TEP, ERP, ESRP Reference Matrix and Know Changes to TEP Program Coming in June
- CST: Go to CST Search and enter the keywords tep matrix and tep objections.
- TW-Ops: Go to Products & Pricing > Product or Service drop-down list > Sprint Protection Programs
Frequently Asked Questions
What is TEP?
Total Equipment Protection covers virtually anything that can happen to your phone. Without TEP, customers who lose or damage their device might need to shell out the full suggested retail price (for example, $549.99 for a Galaxy Nexus) to replace their device.
Are there any Apps I can use to help with my TEP service?
Yes. When you enroll, you will receive an App that lets you track, alarm and remotely lock or wipe your device if it is lost or stolen.
If I already have TEP, will I be grandfathered into that rate?
Starting 6/17/12, TEP will be at $11 with a $150 deductible and will apply to the 4G LTE devices with a price of $549.00 and after 6/17/12.
When will I see this increase in TEP on my bill?
When you receive your next bill after 6/17/12, the new price will be listed.
Will I receive any other reminders about this besides this blog?
Yes. Within a few weeks, you will receive a welcome postcard in the mail. This postcard will remind you about the price change. You will also receive an email notification in June or early July that will provide more detail about the price change.
Why will the price for TEP on my 4G LTE device be increased to $11 in June. This seems high.
Due to the high replacement cost of these phones, it was necessary to increase the monthly charge.
Is this really worth the price?
Yes. You could be enrolled in TEP for 3 years and pay the $150 deductible for a loss/theft/damage claim and still not equal the replacement cost of your phone.
When can I sign up for TEP?
You can sign up for Total Monthly Protection within the first month of any device purchased and activated.
CDMA Provisioning (Adds, Changes and Deletes) will be delayed 4 hrs due to Maintenance. All will be complete by 6AM, and any transactions that were started and queued during that time will then be processed. With this time frame there should not be any backlog to speak of.