HTC EVO 4G LTE Videos

had no idea you guys like videos so much. Someone asked if I had any HTC EVO 4G LTE videos? of COURSE! lol... here's the ones I was able to round up internally. Not sure if they are just for internal, or for use on the sprint.com site - but either way, here they are!

HTC EVO 4G LTE Camera Overview:

http://www.youtube.com/watch?v=ohdpFXuWsl0

 

HTC EVO 4G LTE General Overview:

http://www.youtube.com/watch?v=bjOFw2P34Qw

 

HTC EVO 4G LTE Audio Features:

http://www.youtube.com/watch?v=mBCLh2QnJr4&feature=youtu.be

 

HTC EVO 4G LTE Android & HTC Sense:

http://www.youtube.com/watch?v=pJ_B2HjKvd4&feature=youtu.be

 

7AM Update - HTC EVO 4G LTE Launch Delay

Morning, all! After some MUCH needed sleep, and catching up on some emails, I just wanted to give a quick update before I head into the office to see what the day will bring.

• I CAN confirm that an email with out to the 3rd Party distro with the 5/23 date.


• Since Best-Buy is saying 'whoops' for sending the email, I'm not sure if they got smacked for releasing the date first, or if someone just messed up.


• I do believe I'll be able to get a copy of the actual email today to post.


• There is a 2PM Conference bridge today about the launch.. but we've had these daily at some point each day, so don't get too excited. Yesterday's was simply boring stuff we all already knew. Generally these are not the venue for breaking news.

Also, thanks to everyone that's been reading the blog over the past couple of days, I've been able to get in touch with someone who actually works for the warehouse in Louisville yesterday! It took me a while to figure out how to verify who they were, but finally I was able to do so. According to them, we have some stock there that is in the foreign trade zone (aka customs) and some that is not. Apparently some of the earlier shipments have been in the racks for a while(some are always held back for replacements, demos, store models, training phones,etc...). They have indeed picked and packed both sections for the ones that are being shipped out, and last night they were prepping for 'rollout'. I don't have any more information than that... but I'm determined to find some out today :)

Time for the morning commute. Hopefully I'll be able to confirm something more soon. In the meantime, if you're new to ISN, I've posted a TON of stuff over the past few years you might find interesting, so check it out - and let me know what else you'd like to see. From training docs, to processes, to launch decks.... I am generally so accustomed to seeing it all so much that I only post stuff that I think would be REALLY interesting to others.. but if there's other stuff you're curious about, please speak up!

Federal Court orders Apple & HTC to Settlement Talks on 8/28/12

Thanks to Joey for the heads-up...  this morning, a Delaware based Federal Court has ordered Apple & HTC to settlement talks on August 28, 2012. Hang tight everyone, this could be a bumpy news day.

From Foss Patents Blog:

Today the United States District for the District of Delaware ordered the lawyers as well unspecified decision makers of Apple and HTC to meet in Delaware on August 28, 2012, to discuss a possible settlement. The talks will be moderated by Magistrate Judge Sherry R. Fallon.

I don't expect any major developments between now and the date set for this mediation effort that will put the necessary pressure on HTC to settle. HTC doesn't have to fear any major legal breakthrough for Apple (not counting preliminary rulings) for at least the remainder of this year, and it now has bigger problems than this litigation.

If the Delaware court really wanted to make a contribution to a near-term settlement, it should un-stay all those lawsuits except for those claims that are still pending at the ITC. Even if the court did that, the matter wouldn't be ripe for settlement by the summer, but then a mediation effort might succeed in early 2013.

Read the full post @ Foss Patents.

What's this mean for the near-term? Well none of us know what exactly went on in court this morning, and no one is reporting on the elephant in the room - but I do know that we have some sort of movement on the devices sitting in the warehouse - so as soon as I can confirm something in stone, it'll be here.

6AM Update: HTC Gets help from Economics Minister - & Warehouse Info

The sun isn't even up yet, so there's not any new information this early on the status, but there is one HTC update from overnight:

Taiwan Economics Minister offers assistance, if needed, to resolve current customs issues dealing with the Apple patent.

Taipei, May 17 (CNA) Minister of Economic Affairs Shih Yen-shiang said Thursday his ministry will provide smartphone vendor HTC Corp. with assistance, if necessary, to deal with the ongoing litigation on patent infringement brought against the Taiwanese firm by rival Apple Inc.

Shih told lawmakers at a legislative session that the ministry has kept in close touch with HTC to keep informed of the progress of the particular litigation.

Also, a question from the inbox overnight, asked by about 100 people...

Where is the sprint warehouse?/Do you have any info on the Sprint warehouse?

Those not in the industry may find this odd - but Sprint actually doesn't have a warehouse. At least not in the traditional sense. Our primary 'warehouse' is actually outsourced (as with almost everything in the enterprise) to UPS. It's UPS employees that run the operation, answer the phones, process the return kits, ship out your new phones, and yes they even do the basic phone repairs(Level 1-3). And it's almost entirely automated, in a 500,000 sq/ft space in Louisville, KY. And yes, there is a bonded customs area (foreign trade zone) within the complex as well, for international shipments(hint: think HTC). While I've never been there in person, I was able to find a couple of older articles about it, one of them cited "a highly automated UPS fulfillment system utilizing four pick modules which are three layers high and over 200 feet long.  Capacity is available to handle 65,000 orders a day". I'll try to dig around internally today and see what other info I can find on it, but as it's outsourced, I'm not sure just how munch info we have on the actual day to day operations, other than processes.

*UPDATE* Thanks to a tip from reader Dan - here's a video that gives a rare glimpse into the Sprint warehouse:
http://pressroom.ups.com/Video/UPS+Delivers+for+Sprint

Got a question you want answered? email it to me: inside.sprint.now@gmail.com

Sprint HTC EVO 4G LTE - Full Launch Delay

In continuation of our earlier post - we can now (un)officially confirm that the FULL launch of the HTC EVO 4G LTE is now officially delayed. This is very preliminary, however, as of 11PM tonight, we can report:

• FULL Launch DELAY


• No pre-orders will be shipped


• No HTC EVO 4G LTE devices will be sold in stores on 5/18


• Internal conversations put the launch delay at least 10 days out, however that's up to customs and a court right now

PLEASE NOTE: This can and likely will change over the next 12-24 hours, but as of right now, that is the status. We will know more after 10AM on Wednesday, and I'll try to post an update as soon as I can after that.

The official response is "The launch of HTC EVO 4G LTE has been delayed due to a standard issue with U.S. Customs". see the previous post for more details, but basically Apple is claiming that the shipments from HTC contain software/features that violate a patent it holds.

• U.S. Customs routinely inspects International Trade Commission (ITC) exculsion shipments.


• HTC is working closely with U.S. Customs to secure approval.

Here's the official responses:
If customers inquire about the delay, share the following reactively:

Q: What response do we provide customers about HTC EVO 4G LTE availability?
A: The U.S. availability of the HTC EVO 4G LTE has been delayed. HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels.


Q: What impact does this have to on the HTC EVO 4G LTE that I’ve already purchased through pre-order?
A: The arrival of your HTC EVO 4G LTE will be delayed until HTC is able to resolve this issue.

Q: What is the status of pre-order and when will pre-order devices be delivered?
A: HTC is working with U.S. Customs for a speedy resolution and your pre-order fee still holds the device. We will provide a ship date as soon as possible. We maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.

Q: When will HTC EVO 4G LTE be available to consumers?
A: We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible. Educate the customer to chek the HTC EVO LTE microsite (http://www.sprint.com/evo4glte) for the availability date.

Q: What happens if I break or need to return my HTC EVO 4G LTE? Will I be able to get a replacement?
A: The delay in availability does not currently impact pre-ordered product returned for repair or replacement.

Remember: We appreciate our customers enthusiastic support and appreciate their patience as we work to get HTC EVO 4G LTE in to their hands as soon as possible.

HTC EVO 4G LTE delayed at US Customs by Apple

**SEE THE LATEST UPDATE (FULL LAUNCH DELAY**

**11PM UPDATE** HTC EVO 4G LTE launch now officially delayed. new post upcoming with details within the hour. 

**10PM UPDATE** Since posting the article below - it appears that a large majority of the pre-order stock is also being held. Will know more on Wednesday AM around 10AM, will update then.

===

If you have already ordered your HTC EVO 4G LTE or plan on buying one at a store on Friday, then you're lucky... you may be in the elite group of people that will be able to say they own the device anytime soon. When the email inbox started lighting up a couple of hours ago with questions, we should have known something was up - and we can now confirm that a large number of shipments from HTC are now being held by US Customs - for Apple patent infringement.

So what's this mean for you? Well, if you're not one of the early adopters, and usually ride the 'second wave' when a new device is launched, you may be waiting just a bit longer until this power play by Apple is worked out.

The Verge has more info...

HTC's statement:

The US availability of the HTC One X and HTC EVO 4G LTE has been delayed due to a standard U.S. Customs review of shipments that is required after an ITC exclusion order. We believe we are in compliance with the ruling and HTC is working closely with Customs to secure approval. The HTC One X and HTC Evo 4G LTE have been received enthusiastically by customers and we appreciate their patience as we work to get these products into their hands as soon as possible.

HTC EVO 4G LTE & Galaxy Nexus customers to receive $8 TEP through September

Customers that purchase the HTC EVO 4G LTE or Galaxy Nexus by Samsung before 6/17/12 will be impacted by the new tiered TEP charges and deductibles. 

Customers buying an HTC EVO 4G LTE or Galaxy Nexus by Samsung before 6/17/12 and add TEP will:

• Be at the $8 tier and then move to the $11 tier on 6/17/12.


• Receive multiple written notifications explaining the increase in their monthly TEP charges and deductibles.


• Be sent a legal notification in the form of a letter by mail after 6/17 notifying them that their monthly charge for TEP will increase from $8 to $11


• See a $3 credit in their monthly bill from July through September, which will meet Sprint’s legal requirement to notify customers 90 days in advance of a price increase.

Customers buying an HTC EVO 4G LTE or Galaxy Nexus by Samsung after 6/17 and add TEP start at the $11 Tier.

More info about the TEP Increases is available here

Shipping Timeframes for a HTC EVO 4G LTE Pre-Order

The shipping time frame for the HTC EVO 4G LTE pre-order has changed. The following was sent out internally today:

What you need to do:

• Effective immediately specialists should communicate the following shipping times to customers pre-ordering the HTC EVO 4G LTE:
  We will do our best to ship your new HTC EVO 4G LTE to you before others get a glimpse on Friday, May 18th. During this pre-order period, we will send you a confirmation email. An email with your tracking number will be sent upon shipping.


• Beginning 5/15 at 11:01 pm CST specialists should communicate the business as usual timeframe of 2-5 business days to the customer.

HTC EVO 4G LTE Solution Matrix

Here's the official trouble-shooting 'Solution Matrix' for the HTC EVO 4G LTE

Download here: HTC EVO 4G LTE Solution Matrix

or view below:

[scribd id=93119190 key=key-2kr7ko8lbcvns8psd5wt mode=list]

HTC EVO 4G LTE Fact Sheet

Here's the official 'Fact Sheet'.

Download here: HTC EVO 4G LTE FactSheet

or view below:

[scribd id=93118592 key=key-12e1u1hbhx5ow8vc4puq mode=list]

HTC EVO 4G LTE Power on Troubleshooting Steps

If you accidently power down your HTC EVO 4G LTE while holding the volume up key, you'll send the device into a mode that isn't functional for normal use. This is a rather common occurence in testing, and Sprint has produced a 'how-to' for fixing it when it happens. See Symptom #2 below.

Download it here: HTC EVO 4G LTE-Power on Troubleshooting steps

or view it below:

[scribd id=93117555 key=key-15xriigydgm1dftzi4g6 mode=list]

HTC EVO 4G LTE Programming Guide

HTC EVO 4G LTE programming guide is below.

Download here: Programming HTC EVO 4G LTE

or view below:

[scribd id=93116875 key=key-s7fqzdafv3jo3kfwbdp mode=list]

HTC EVO 4G LTE User Guide

As was posted a few days ago during the launch date release post, we do have the User Manual for the HTC EVO 4G LTE available, too.

You can download here, or view below. Enjoy!

[scribd id=93053479 key=key-29luv9wvq1usb6wvpa91 mode=list]

CTIA: Boost Mobile and Virgin Mobile add 4G speed

On 5/8/12 Boost Mobile and Virgin Mobile announced they will begin offfering 4G WiMAX handsets and mobile broadband devices on Sprint’s Nationwide Network in 71 markets across 28 states on 5/31/12.

• This giant step for Boost and Virgin is a terrific way to attract new customers and keep existing customers on both brands, all while positively impacting Sprint’s overall bottom line.

• While Sprint transitions postpaid customers to LTE, it frees up the existing WiMAX platform for prepaid customers.


• This new step gives Sprint’s prepaid brands a competitive edge and maintains Boost and Virgin 4G on our existing WiMAX network.

Initial Boost and Virgin 4G devices include:

• Boost Mobile:
  
  
  
  • HTC EVO Design 4G
    
    
    
    • Cost: $299.99 on boostmobile.com
    
    
    • Plans: $55 Monthly Android plan with shrinking payments
    
    
    
    
  
  
  
  


• 4G on Virgin Mobile:
  
  
  
  • HTC EVO V 4G
    
    
    
    • Cost: $299.99 on virginmobileusa.com,
    
    
    • Beyond Talk unlimited data and messaging plans starting at $35 per month/
    
    
    
    
  
  
  • 4G on Broadband2Go will offer:
    
    
    
    • Overdrive Pro 3G/4G Mobile Hotspot by Sierra Wireless for $149.99
    
    
    • U600 3G/4G USB by Franklin Wireless for $99.99
    
    
    
    
  
  
  
  

CONFIRMED: HTC EVO 4G LTE Launches 5/18/12

We can now confirm the HTC Evo 4G LTE will launch on 5/18/12

BONUS! Here's the user guide for the new HTC Evo 4G LTE:

20120418_HTC_EVO_4G_LTE_User_Guide

 

HTC EVO 4G LTE: Online and In-Store Pre-Order Device Wait List

Starting 05/07/12, customers can preorder the HTC EVO 4G LTE (APX325CKT) online or use the In-Store Pre-Order Device Wait List (DWL).

• In-Store Pre-Order Device Wait List is scheduled to remain open until national launch.


• DWL could end early if demand exceeds allocated inventory.

How the Device Wait List works:

• Customers visit their nearest company-owned Sprint Retail Store to purchase a $50 Sprint gift card, which adds their name to a waiting list.


• Customers make one $50 Sprint gift card purchase for each device they are reserving.


• Customers will be contacted by the Sprint Store when their device is available for pick-up.
  
  
  
  • An appointment to pick-up the device will be scheduled.
  
  
  • If customer misses their scheduled appointment time, customer has until end of the business day on the day of the agreed appointment to pick up their device.
  
  
  • Customers who fail to pick up their device on the day of their appointment will be placed on the DWL until another device becomes available for them.
    
    
    
    • These customers will be contacted 3 times before their name is removed from the DWL permanently.
    
    
    
    
  
  
  
  


• Sprint gift cards
  
  
  
  • Are non-refundable and do not expire or lose value.
  
  
  • Can be used to buy any device or accessory or towards their bill.
  
  
  
  

What you need to do:

• Answer any basic questions the customer has about the In-Store Pre-Order Device Wait List process.


• Refer customers to acompany-owned Sprint Retail Storeto:
  
  
  
  • Purchase a Sprint Gift Card and add their name to the list.
  
  
  • For questions/changes to the appointment time to pick-up their device.
  
  
  • For customer reported issues with the Sprint gift card where the dollar amount was not loaded correctly at the time of purchase.
  
  
  
  

HTC Software Update to 5.07.651.1 now available

ALL HTC Evo Users, a super quick update just for you!

• Beginning 5/3/12, HTC Software Update to 5.07.651.1 will be rolled out in phases.


• Phases include:
  
  
  
  • Rollout to 7,500 users on 5/3/12.
  
  
  • Soak 2 weeks
  
  
  • Rollout to 25,000
  
  
  • Soak 2-3 weeks
  
  
  • Rollout remainder of base per standard rollout schedule (100k per day via network initiated update).
  
  
  
  


• Enhancements include: Add Sprint Connections Optimizer

Visual Voicemail: Upgrade Required

If you’re lucky enough to have visual voicemail on your device, then there’s an update available that you probably didn’t even know about! It’s a required update/release that came out the 2nd week of September.

You may have been ignoring the prompts, or maybe you weren’t sure what they were.. but go ahead, and click upgrade on your device. In fact, you will be required to upgrade in order to continue receiving visual voicemail in the near future. In the coming weeks, if you have not updated it, you will only receive a notification that a message was received, however the message itself will never appear on your device. This means you would not receive your actual messages, so PLEASE ACCEPT THE UPGRADE AS SOON AS POSSIBLE!

Just over 20% of our visual voicemail subscribers have completed the upgrade on their device. There is no risk involved, and it only takes a couple of minutes, so why not go ahead and do it now? If you’re setting up your visual voicemail, you should encounter the following prompt: “An upgrade is now available” – simply choose upgrade.

You can also get there on your own accord through the Voicemail icon > Menu > Settings > Check for Upgrade.

If you encounter a message stating “Install Blocked: For security, your phone is set to block installations of applications not sourced in Android Market”, follow these steps:

1.Click ‘Settings’

2.Check the ‘Unknown Sources’ box, and OK on the ‘Attention’ pop-up

3.Press the back hardkey to return to the Visual Voicemail Inbox

4.Choose Menu > Settings > Check for Upgrade, & click ‘Upgrade’

5.Once it’s found, choose ‘OK’, then ‘Install’, then ‘Done’

To verify the upgrade was successful, or that you have already completed the upgrade on your device,  select the Voicemail icon on your device, and repeat step 4 above. If you have already completed the upgrade, you will receive a message stating: “No upgrade is available at this time”.

HTC Hero At-A-Glance Feature Review

Still undecided about the new HTC Hero? Here’s a quick review of the features, and a ‘What’s in the box’ list, too. Be sure to check the full post link below, as the list was too exhaustive for the main page.

Hardware Features:

• Processor/Chipset: Qualcomm® MSM7600™


• Display: 3.25” HVGA TFT 262K colors and 320 x 480resolution


• Network: Sprint Now Network with Power Vision Rev A


• Bluetooth: Bluetooth® 2.0 with EDR A2DP, AVRCP-Player; HSP; HFP; SDAP


• Form Factor: Smaller Candy bar form factor with integrated antenna, Capacitive Multi-touch screen with virtual keyboard, trackball, Talk Key, End Key, Menu Key, Home Key, Search Key, Back Key and Volume Slider.


• Dimensions: 4.46" (L) x 2.22" (W) x 0.54" (D)


• Weight 4.5 oz (with battery)


• Internal Memory: ROM: 512 MB, RAM: 288 MB DDR SDRAM, microSD™ slot for expandable storage up to 32 GB (includes 2GB microSD card installed)


• Camera: Built-In 5.0 megapixels with…
  
  
  
  • Photo Resolution: 2048x1536, 1600x1200 (UXGA), 1280x960 (SXGA), 640x480 (VGA), 320x240 (QVGA)
  
  
  • Video Resolution: 352x288 (CIF), 320x240, 176x144, 128x96
  
  
  • Digital Zoom: Up to 4x
  
  
  
  


• Accelerometer, Digital Compass and light Sensor


• Battery: Removable 1500 mAhr, lithium-ion Battery with Talk time Up to 4.0 Hours continuous talk time


• Headset: HTC ExtMiniUSB and 3.5mm


• Wi-Fi®: IEEE 802.11 b/g: Wi-Fi provides wireless Internet access over distances of up to 300 feet (100 meters).

Wait, there’s MORE! Due to the length of the ‘At-A-Glance’ features of this kick-ass HTC device, click through to the full post to view the Software Features, & ‘What’s in the Box’ sections…

HTC Hero User Guide

What blows the HTC Touch Pro II out of the water and launches on October 7? The HTC Hero, that’s what! It may seem like a tough decision between the Hero and the Touch Pro II – especially for those accustomed to a Windows Mobile device – but once the Hero is in your hands, the decision is an easy one.



While we wait for the official launch date to get here, below are some goodies to get you started…

HTC Hero Getting Started Guide

HTC Hero Users Guide (Full)