Sprint gives Boost Mobile an 'Update' on HTC EVO Design 4G Delay

While Sprint has so far been super quiet to it's own direct customers so far on the full launch day for the HTC EVO 4G LTE, this message just went out to the Boost Mobile care reps about the HTC EVO Design 4G:

Use the approved sound bite below to address any questions about the availability of this device:

“You may be aware that some shipments of HTC devices had been temporarily delayed due to U.S. Customs which may briefly delay the initial availability of the HTC EVO Design 4G™. These issues have now been resolved and we expect product will start flowing shortly. We expect to have devices in dealer doors as soon as next week. To access the latest news and device information, visit www.boostmobile.com or Boost on Facebook where we’ll be providing updates. Thank you for your interest and continued patience.”

HTC EVO 4G LTE Overview/Advocate Deck

By request - here's the HTC EVO 4G LTE Overview/Advocate Deck - which is basically just an information PDF with recommendations on use / selling / accessories / etc... which was sent to the device advocates, and possibly some retail folks as well.

Download: EVO 4G LTE Overview & Advocate Deck - ISN

or view below:

[scribd id=94583457 key=key-20poq3wyvvl4pm41qy1i mode=list]

UPDATE: HTC EVO 4G LTE - Delayed Launch Status

As you know, over the past 24 hours we've been posting on the delayed launch of the HTC EVO 4G LTE.

as of 4:45PM, we are able to report:

• 'Pick and Pack' has now been completed on ALL pre-orders, therefore cancellation of orders is no longer possible.


• HTC has a judicial hearing scheduled this week, and we should have clearance to ship shortly thereafter.


• Unofficially, we should be shipping no later than the first of next week, likely sooner.

This is a very fluid situation, and we'll be updating throughout the evening as more is learned. Obviously a date can't be confirmed until the judicial review, however, internally the anticipation is a very quick resolution.

Previously:

Why you can't cancel your order / Full Launch Delay HTC EVO 4G LTE

Here's the official responses you'll get from care:

• Q: Can I cancel my pre-order?


• A: We can‘t cancel the pre-order at this time. Please wait for your shipment to be delivered. At that time you can either refuse deliver or call us for a return kit.


• Q: What do I do if the customer still insists on canceling their pre-order?


• A: Tell the customer we will try to have the shipment returned at the warehouse when shipping starts.
  
  
  
  • We are asking our Back-Office Escalations team to keep a track cancelation requests so that Return-to-Sender requests can be processed when ASNs begin processing.
  
  
  • If the RTS is unsuccessful we will have to arrange a call back to revert to an RMA with the customer.
  
  
  
  


• Q: When will HTC EVO 4G LTE be available to consumers?


• A:  We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible. Educate the customer to chek the HTC EVO LTE microsite (http://www.sprint.com/evo4glte) for the availability date.

CTIA: Boost Mobile and Virgin Mobile add 4G speed

On 5/8/12 Boost Mobile and Virgin Mobile announced they will begin offfering 4G WiMAX handsets and mobile broadband devices on Sprint’s Nationwide Network in 71 markets across 28 states on 5/31/12.

• This giant step for Boost and Virgin is a terrific way to attract new customers and keep existing customers on both brands, all while positively impacting Sprint’s overall bottom line.

• While Sprint transitions postpaid customers to LTE, it frees up the existing WiMAX platform for prepaid customers.


• This new step gives Sprint’s prepaid brands a competitive edge and maintains Boost and Virgin 4G on our existing WiMAX network.

Initial Boost and Virgin 4G devices include:

• Boost Mobile:
  
  
  
  • HTC EVO Design 4G
    
    
    
    • Cost: $299.99 on boostmobile.com
    
    
    • Plans: $55 Monthly Android plan with shrinking payments
    
    
    
    
  
  
  
  


• 4G on Virgin Mobile:
  
  
  
  • HTC EVO V 4G
    
    
    
    • Cost: $299.99 on virginmobileusa.com,
    
    
    • Beyond Talk unlimited data and messaging plans starting at $35 per month/
    
    
    
    
  
  
  • 4G on Broadband2Go will offer:
    
    
    
    • Overdrive Pro 3G/4G Mobile Hotspot by Sierra Wireless for $149.99
    
    
    • U600 3G/4G USB by Franklin Wireless for $99.99