SVD - Simultaneous Voice & Data on LTE Phones

This is nothing new to most early-adopters of the HTC EVO 4G LTE, however there are some details released below that may be of interest - such as it's obviously not guaranteed, and it does require certain conditions to work properly.

• Sprint 4G LTE phones can acheive Simultaneous Voice and Data (SVD) when connected to a WiFi router.


• They may also achieve SVD when connected to Sprint’s LTE or CDMA networks.

• Sprint 4G LTE phone customers may not see a consistent SVD experience on Sprint’s networks based on numerous conditions.


• SVD should not be guaranteed to our external customers.


• SVDO is possible on Sprint’s LTE phones/handsets, without assistance of LTE or WiFi, utilizing 1x and DO.


• Works only in optimal network conditions.


• Experience not consistent with SVDO; in weaker coverage, voice will take sole priority.

• SVD can be achieved with either LTE or WiFi coverage.


• CDMA + LTE, or CDMA + WiFi should be the primary combinations to achieve simultaneous voice and data, as with previous phones/handsets.


• If utilizing SVDO, the experience will vary, however, if in optimal conditions data speed will be consistent with EvDO speeds.

Sprint's Network Vision 2012

Came across this video a few days ago.. it's an internal explination of the 2012 Network Vision. I know it's nothing earth shattering, or really all that interesting to most (or maybe it is!), but until we get some new EVO news, I figured I'd give you all a break from hitting the refresh key on all the sites, and give you a video to watch instead, lol.

http://www.youtube.com/watch?v=k_ejv9Ud9Uw

HTC EVO 4G LTE delayed at US Customs by Apple

**SEE THE LATEST UPDATE (FULL LAUNCH DELAY**

**11PM UPDATE** HTC EVO 4G LTE launch now officially delayed. new post upcoming with details within the hour. 

**10PM UPDATE** Since posting the article below - it appears that a large majority of the pre-order stock is also being held. Will know more on Wednesday AM around 10AM, will update then.

===

If you have already ordered your HTC EVO 4G LTE or plan on buying one at a store on Friday, then you're lucky... you may be in the elite group of people that will be able to say they own the device anytime soon. When the email inbox started lighting up a couple of hours ago with questions, we should have known something was up - and we can now confirm that a large number of shipments from HTC are now being held by US Customs - for Apple patent infringement.

So what's this mean for you? Well, if you're not one of the early adopters, and usually ride the 'second wave' when a new device is launched, you may be waiting just a bit longer until this power play by Apple is worked out.

The Verge has more info...

HTC's statement:

The US availability of the HTC One X and HTC EVO 4G LTE has been delayed due to a standard U.S. Customs review of shipments that is required after an ITC exclusion order. We believe we are in compliance with the ruling and HTC is working closely with Customs to secure approval. The HTC One X and HTC Evo 4G LTE have been received enthusiastically by customers and we appreciate their patience as we work to get these products into their hands as soon as possible.

Sierra 4G LTE Tri-Fi Hotspot Documents

As previously announced, the Sierra 4G LTE Tri-Fi Hotspot will be launching on 5/18. Below are all of the docs so you can have a preview of what's coming your way!

• Programming – Sierra Wireless 4G LTE Tri-Fi Hotspot (803S)


• Fact Sheet – Sierra Wireless 4G LTE Tri-Fi Hotspot (803S)


• Sierra Wireless Tri-Fi Hotspot & Network FAQs


• Sierra 4G LTE Tri-Fi Hotspot GSP(3.30.12) Quick Start Guide


• Sierra 4G LTE Tri-Fi Hotspot (AirCard 803S) User Guide

Sierra 4G LTE Tri-Fi Hotspot GSP(3.30.12) Quick Start Guide

Launching 5/18, here is the QSG (Quick-Start Guide) for the Sierra 4G LTE Tri-Fi Hotspot GSP(3.30.12)

download: SW_Hawk_GSP(3.30.12) Quick Start Guide

or view below:

[scribd id=93326350 key=key-14xvc0uvvs2cn81w8ltc mode=list]

Shipping Timeframes for a HTC EVO 4G LTE Pre-Order

The shipping time frame for the HTC EVO 4G LTE pre-order has changed. The following was sent out internally today:

What you need to do:

• Effective immediately specialists should communicate the following shipping times to customers pre-ordering the HTC EVO 4G LTE:
  We will do our best to ship your new HTC EVO 4G LTE to you before others get a glimpse on Friday, May 18th. During this pre-order period, we will send you a confirmation email. An email with your tracking number will be sent upon shipping.


• Beginning 5/15 at 11:01 pm CST specialists should communicate the business as usual timeframe of 2-5 business days to the customer.

HTC EVO 4G LTE Solution Matrix

Here's the official trouble-shooting 'Solution Matrix' for the HTC EVO 4G LTE

Download here: HTC EVO 4G LTE Solution Matrix

or view below:

[scribd id=93119190 key=key-2kr7ko8lbcvns8psd5wt mode=list]

HTC EVO 4G LTE Fact Sheet

Here's the official 'Fact Sheet'.

Download here: HTC EVO 4G LTE FactSheet

or view below:

[scribd id=93118592 key=key-12e1u1hbhx5ow8vc4puq mode=list]

CTIA: Boost Mobile and Virgin Mobile add 4G speed

On 5/8/12 Boost Mobile and Virgin Mobile announced they will begin offfering 4G WiMAX handsets and mobile broadband devices on Sprint’s Nationwide Network in 71 markets across 28 states on 5/31/12.

• This giant step for Boost and Virgin is a terrific way to attract new customers and keep existing customers on both brands, all while positively impacting Sprint’s overall bottom line.

• While Sprint transitions postpaid customers to LTE, it frees up the existing WiMAX platform for prepaid customers.


• This new step gives Sprint’s prepaid brands a competitive edge and maintains Boost and Virgin 4G on our existing WiMAX network.

Initial Boost and Virgin 4G devices include:

• Boost Mobile:
  
  
  
  • HTC EVO Design 4G
    
    
    
    • Cost: $299.99 on boostmobile.com
    
    
    • Plans: $55 Monthly Android plan with shrinking payments
    
    
    
    
  
  
  
  


• 4G on Virgin Mobile:
  
  
  
  • HTC EVO V 4G
    
    
    
    • Cost: $299.99 on virginmobileusa.com,
    
    
    • Beyond Talk unlimited data and messaging plans starting at $35 per month/
    
    
    
    
  
  
  • 4G on Broadband2Go will offer:
    
    
    
    • Overdrive Pro 3G/4G Mobile Hotspot by Sierra Wireless for $149.99
    
    
    • U600 3G/4G USB by Franklin Wireless for $99.99
    
    
    
    
  
  
  
  

HTC EVO 4G LTE: Online and In-Store Pre-Order Device Wait List

Starting 05/07/12, customers can preorder the HTC EVO 4G LTE (APX325CKT) online or use the In-Store Pre-Order Device Wait List (DWL).

• In-Store Pre-Order Device Wait List is scheduled to remain open until national launch.


• DWL could end early if demand exceeds allocated inventory.

How the Device Wait List works:

• Customers visit their nearest company-owned Sprint Retail Store to purchase a $50 Sprint gift card, which adds their name to a waiting list.


• Customers make one $50 Sprint gift card purchase for each device they are reserving.


• Customers will be contacted by the Sprint Store when their device is available for pick-up.
  
  
  
  • An appointment to pick-up the device will be scheduled.
  
  
  • If customer misses their scheduled appointment time, customer has until end of the business day on the day of the agreed appointment to pick up their device.
  
  
  • Customers who fail to pick up their device on the day of their appointment will be placed on the DWL until another device becomes available for them.
    
    
    
    • These customers will be contacted 3 times before their name is removed from the DWL permanently.
    
    
    
    
  
  
  
  


• Sprint gift cards
  
  
  
  • Are non-refundable and do not expire or lose value.
  
  
  • Can be used to buy any device or accessory or towards their bill.
  
  
  
  

What you need to do:

• Answer any basic questions the customer has about the In-Store Pre-Order Device Wait List process.


• Refer customers to acompany-owned Sprint Retail Storeto:
  
  
  
  • Purchase a Sprint Gift Card and add their name to the list.
  
  
  • For questions/changes to the appointment time to pick-up their device.
  
  
  • For customer reported issues with the Sprint gift card where the dollar amount was not loaded correctly at the time of purchase.
  
  
  
  

The 5/4/12 Playbook Summary

Here's the hot topics from the 'Playbook' this week:

In this issue:

• Jaime Jones, SVP, Sprint Consumer Sales share his thoughts on Wi-Fi™ and 4G WiMAX


• Important iDEN updates for May


• 5/18/12: The LG Optimus® Elite™ joins the Green Team


• Expiring 5/18/12: Corporate Liable (CL) Unlimited International Data Worldwide Plans


• Oprah Winfrey comes to Sprint ID


• 5/18/12: We’re spot on with new mobile hotspot add-ons


• Expired Mobile Hotspot (MHS) and Phone-as-Modem (PAM) Add-on Base Changes


• 5/18/12: Expired data offers and new $19.99 Tablet Session-Based offer

4G WiMAX: Texas, Illinois, North Carolina & Philadelphia, Pennsylvania

Tomorrow, 10/25 - 4G WiMAX will launch in the Philadelphia, PA market! and then....

On 11/1/09, 4G WiMAX launches in these new Texas markets: Dallas-Fort Worth, North Carolina markets - Charlotte, Raleigh and Greensboro.

• The wireless revolution began late 2008, when Sprint introduced a new era for wireless consumers, with the launch of the first dual-mode 3G and 4G USB modem in Baltimore. For the first time ever, customers experienced WiMAX connection with lightning-fast speed. Including speeds 3-5 times faster than 3G with peak download speeds of 12 MegaBytes per second (MBPS).


• Aggressive 4G market expansion is under way including coverage across 80 markets by the end of 2010.  IMPACT and Sprint.com provide coverage details.


• All Care specialists are able to and should assist a 3G/4G dual-mode customer with questions, billing support, and basic troubleshooting.  Only when customers require more than basic troubleshooting should they be transferred to the 4G Dedicated Support Team.


• WiMAX KMS information is easy to locate using the Content Directory - it is located under Products, 4G-WiMAX, All Specialists.

How 3G Compares to WiMAX (4G):

Feature	4G (WiMAX Broadband)	3G Service (CDMA Broadband)
Speed	Average download: 3-6 Mbps	Average download: 0.5-1.4 Mbps
Technology	WiMAX Standard - Network built for mobile broadband wireless data that is IP centric	CDMA Standard - Cellular voice network based on CDMA technology with added on data features
Reliability	Built into the 4G network based on Sprint’s heritage and experience in providing highly reliable networks	Integrated into Sprint’s 3G network
Security	WiMAX 802.16e includes the use of X.509 security certificates for both the devices and the network. Provides greater security by preventing fraudulent devices from entering the network. Helps users validate they are receiving a valid network operator signal.	Sprint Mobile Broadband uses secure CDMA technology.
Cap	No data cap	5 Gigabyte data cap
Download Times (based on peak speeds)	10MB Photo - .8 Seconds 250 MB Movie - 21 Seconds	10MB Photo - 3.3 Seconds 250 MB Movie - 83 Seconds
Enables	* Video Chat * IP TV * Cloud Computing * Synchronization * Digital Storage * User Generated Media Content * High Definition * Full Length Video * Hard Drive Synchronization * HULU * Online Interactive Gaming - Halo	* Instant Messaging * Audio Conference * Desktop Applications Windows * E-mail * User Generated Media Content * Standard Definition * Short Video Clips * File Synchronization * You Tube * Online Static Gaming - Sudoku, Chess

WiMAX requirements:

• To experience 4G, you must:
  
  
  
  • Be in the Baltimore MD, Portland OR, Las Vegas NV, Atlanta GA, Boise ID, and Bellingham WA area (prior to this launch of additional markets)
  
  
  • Have a 4G connection card plan (shown in the table above)
  
  
  • Have the U300 Mobile Broadband Card
  
  
  • Have Sprint Smartview - version 2.24 or higher
  
  
  
  

• A 2-year service agreement is required for new customers on U300 device purchase.