HTC Hero Programming / Activation Walkthrough

Since there’s a lot of both curious and tech-savvy readers here at ISN, below is a preview of what activation/programming will look like on the new HTC Hero (launch is 10/07/09)! Screenshots are directly from the device itself, and show the more technical side of programming/activation – which is generally a quick and easy process.

First-time Activation Programming Steps: Hands Free - OMA/DM

1. If the customer has not powered on the phone, request that they leave the phone Off until advised.

2. Check provisioning by searching the Switch Control Query Tables in CSM:

3. Turn on the phone by pressing and holding the Power button. The power button is located at bottom-right with the device facing you.

4. The device will begin setup.



5. The Device will automatically contact the network and provision the handset.



6. Once complete, the customer will see, Your device has been activated and will be restarted to apply the change.



7. If the device provisions correctly, the customer is returned to the home screen

8. The phone is now ready for use to make voice and data calls.



One Touch Programming Steps: To be used only if First-time Activation Programming fails.



1. If the device fails to provision an Error Code 407 will be displayed. Tap OK.



2. To retrigger OTA. Press the Menu button then Tap Settings to display the Setting options.



3. In Settings, flick up then Tap About Phone.



4. Tap Update Profile



5. You will see a message Device Configuration - “The network is preparing your service…Please wait…” Do not interrupt this process. If the screen goes into sleep mode you may tap the screen to wake up the device. (do not hold down the End key as it will interrupt the process).



6. Once completed the device will return to the Setting Tab. Press the Left Phone Key to make a test call.

Manual Programming Steps: To be used only if Switch Query Tables Shows Complete Error or when Launching the Web browser fails:

• If Hands Free OMA/DM and One Touch were unsuccessful, have the customer perform the following manual programming steps on the phone:

1. Look up the 6-digit Master Subsidy Lock (MSL) code in CSM.
   
   
   
   1. Open the Manual Programming screen in CSM.
   
   
   2. From the Profile tab, click Page Options.
   
   
   3. Click Manual Device Programming.
   
   
   4. Click Master Subsidy Lock tiny button to view MSL code.
   
   
   
   


2. Press the Left Phone Key to bring up the Dial Pad. Press ## followed by the 6-digit Master Subsidy Lock (MSL) code, followed by an additional #.

1. 
   
   
   
   • Example: ##123456#.
     
     
     
     • The last # entered will not show on the display.
     
     
     
     
   
   
   • The Service Program screen will be displayed, highlighted on View.
   
   
   • Important Notes:
     
     
     
     • Handle the MSL with extreme caution.
     
     
     • When it must be shared with the customer, refer to it as a six-digit number instead of MSL.
     
     
     
     
   
   
   
   

1. Tap Edit Mode.

1. Tap on Mobile Directory Number (MDN) to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MDN. Then Tap OK

1. Tap on the MSID to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MSID. Then Tap OK

1. With the correct MDN and MSID entered, Press the Menu key and Tap on Commit Modifications.

1. The prompt will appear verifying update. Tap on OK or the device will reset automatically.

All Done – it’s just that easy! Place a test call from the device, and you’re all done.