Monday Care Headlines

Monday's are pretty mundane @ the office, so there is probably nothing you don't already know about here - but I figured I'd give you a peek of all the current customer care alerts/headlines/notices for all the customer-facing departments we have. If there's anything that interests you (that I haven't blogged about already) - let me know and I'll dig up some more info on it.
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Account Services News / Care Calendar:

Care News & Headlines:

CL / CST / Sups:

Prepaid:

Tech:

Telesales:

Teleweb OPS

Samsung Rant Maintenance Release (MR) 3 Now Available

Starting today, Sprint will begin pushing as an Over the Air (OTA) update a new software version, CG10, to Samsung Rant customers.

• Customers can initiate this software update now from their phone by going to Main > Tools > 9.Update Phone > 1.Update Firmware.


• They will see the following message when the package is ready to be downloaded on their phone. A firmware package is ready to install that fixes important software issues and will take approximately 2 minutes. Would you like to install? Yes/No. Choose Yes (The device will power cycle once the software update has completed).

Known Issues Corrected With This Software Update:

• AOL.com - Customer should no longer experience blank page problems after signing into AOL.com from the home deck page (Vision Home > Portals > AOL > AOL & AIM mail).


• Bluetooth Headset - Resolves compatibility issue with the Motorola 700 series Bluetooth headsets.


• Software / PRL Update Notification - Customers will be able to receive Software and PRL update notifications even if the device has data locked.


• Text Messaging - The device will no longer become corrupted from multiple @ symbols being included in a SMS Message.


• Picture Mail Error - Customer should no longer receive a false ‘Insufficient Memory. Cannot show this page completely. Go to Vision Home‘ error message after posting a picture to Ceiva via Picture Mail.


• Photo Storage - Customers should no longer have issues storing pictures on the Memory Card in their phone.  Previously if the memory card was removed from a Rant and replaced the device would detect the card, but continue to save the pictures to the device, instead of on the memory card.


• Web Services - The Rant should no longer freeze and lock up when customer are attempting to launch the Web browser.

Unsure if you need the update?

1. Go to Main > Setting > Phone Information > Version.


2. If the software version is not CG10, tell the customer to initiate the update from their device by going to Main >Tools > Update Phone > Update Firmware.