Starting today (6/4) Customer Care specialists will begin calling targeted new consumer and IL (Individual Liable) customers 4-5 days after activation to review satisfaction and account options.
- Specialists will leave a message if they reach an answering machine or voicemail.
- Topics include:
- Welcome greeting
- Account authentication
- Device Satisfaction: Device questions, in-home coverage commitment and Wi-Fi benefits
- Account Review: email capture and e-bill promotion, plan review, first bill and next bill estimate
- TEP education
- Thank You and appreciation closing
- Sprint is reinstating the welcome call to address early life churn.
