Sprint Store Information Master Database

Ever wondered what info we have about the retail/Servie & Repair (S&R) stores that you don't? Believe it or not, it's not much! Basically, we have:

• Dealer Name / DBA / Legal Name & Address Info


• Standard Store Phone #


• Service & Repair Phone #


• Store Territory / Director of that area / Sprint Contact


• Store's Contract ID


• & Finally the store's hours

Some of you may find this info useful? Perhaps for directing complaints, direct phone numbers, or other reasons. In case you do, it's posted here as a google doc:

Sprint Service & Repair Master DB (2012) (Google Doc)

Keep in mind that most locations are simply DBA's with a Sprint contract. So when we have issues with them at an executive level we simply refer back to the division manager that enforces the contract, or requests a favor, but in the end, it's up to the store to handle situations within our guidelines.

#ISN Poll: What do you want to see more of?

[polldaddy poll=6182476]

Sprint April 2012 Launch Deck

we know we're late in the month, but our motto is better late than never, right?

Below is the Aprol 2012 Launch Deck for all new devices/plans/services/changes.

We will post May's next week!

UPDATE! it appears the google doc viewer is having some issues, so here' sa direct download link to the file:

April_2012_Launch_Deck

Customer Confirmation Emails

So... you've been offered a 'customer confirmation email'... ever wondered what those look like for the agent you're talking to on the other end of the phone? View the slidehow below the pic to see how we train some of our folks on the use of the Customer Confirmation Tool!


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..and we're back! Inside Sprint Now! Returns

...and we're back! after a 2 and a half year break, we're back. Some things happened, but in the end, all is well, and I'm still a 'mole' in the organization that hasn't been suspected. After half a million hits in my absence, it looks like the community is still in need of info, so  I'm glad to be back! Tell your friends and get ready for some more fun!