Sunday AM Services Downtime

As is almost tradition for the past several months, we will be running scheduled maintenance and upgrades starting as early as midnight, and lasting as long as 6AM. Here’s what will be effected this week (all times are KS/Oakland Park time – Central):

Wireless HomeDeck: 2AM – 6AM on 09/27

• Wireless HomeDeck on the customers phone will be unavailable to purchase premium content, ringers, etc for 4 hours starting at 2:00 AM CT.


• The internet will still be available from the handset, however you may need to type in the URL in the browser’s address bar, and the landing/home deck will be down.

SPO (Sprint Plan Optimizer): 2AM – 6AM on 09/27

• No portion of the SPO tool will be available during this maintenance window.

Sprint.com - Online Registration & Address book: 2AM – 6AM on 09/27

• New account registration will not be available during this maintenance window.


• You will not be able to manage your online address book during the window.

Sprint.com – Manage, Media Mall, Online Store, Digital Lounge: 2AM – 6AM on 09/27

• All primary service options hosted on sprint.com will be down during this window.


• You will not be able to login or manage your account during this window.


• No digital content will be able to be purchased or managed during this window.


• New phone orders will not be able to be placed during this maintenance window.

For any Sprint employees interested, OLIVE, TOES & FAST will also be unavailable during this time for scheduled maintenance.

As always there’s a good chance that everything will be wrapped earlier than 6AM, and 99% of the user base will sleep through it all anyways and never know it happened. All customer facing or impacting venues will be given priority over internal facing items should any maintenance window need to be extended. There should not be any delay or increase to care or retail agents in any LOB for Sunday morning opens, expect BAU.

HTC Hero User Guide

What blows the HTC Touch Pro II out of the water and launches on October 7? The HTC Hero, that’s what! It may seem like a tough decision between the Hero and the Touch Pro II – especially for those accustomed to a Windows Mobile device – but once the Hero is in your hands, the decision is an easy one.



While we wait for the official launch date to get here, below are some goodies to get you started…

HTC Hero Getting Started Guide

HTC Hero Users Guide (Full)

HTC Hero Programming / Activation Walkthrough

Since there’s a lot of both curious and tech-savvy readers here at ISN, below is a preview of what activation/programming will look like on the new HTC Hero (launch is 10/07/09)! Screenshots are directly from the device itself, and show the more technical side of programming/activation – which is generally a quick and easy process.

First-time Activation Programming Steps: Hands Free - OMA/DM

1. If the customer has not powered on the phone, request that they leave the phone Off until advised.

2. Check provisioning by searching the Switch Control Query Tables in CSM:

3. Turn on the phone by pressing and holding the Power button. The power button is located at bottom-right with the device facing you.

4. The device will begin setup.



5. The Device will automatically contact the network and provision the handset.



6. Once complete, the customer will see, Your device has been activated and will be restarted to apply the change.



7. If the device provisions correctly, the customer is returned to the home screen

8. The phone is now ready for use to make voice and data calls.



One Touch Programming Steps: To be used only if First-time Activation Programming fails.



1. If the device fails to provision an Error Code 407 will be displayed. Tap OK.



2. To retrigger OTA. Press the Menu button then Tap Settings to display the Setting options.



3. In Settings, flick up then Tap About Phone.



4. Tap Update Profile



5. You will see a message Device Configuration - “The network is preparing your service…Please wait…” Do not interrupt this process. If the screen goes into sleep mode you may tap the screen to wake up the device. (do not hold down the End key as it will interrupt the process).



6. Once completed the device will return to the Setting Tab. Press the Left Phone Key to make a test call.

Manual Programming Steps: To be used only if Switch Query Tables Shows Complete Error or when Launching the Web browser fails:

• If Hands Free OMA/DM and One Touch were unsuccessful, have the customer perform the following manual programming steps on the phone:

1. Look up the 6-digit Master Subsidy Lock (MSL) code in CSM.
   
   
   
   1. Open the Manual Programming screen in CSM.
   
   
   2. From the Profile tab, click Page Options.
   
   
   3. Click Manual Device Programming.
   
   
   4. Click Master Subsidy Lock tiny button to view MSL code.
   
   
   
   


2. Press the Left Phone Key to bring up the Dial Pad. Press ## followed by the 6-digit Master Subsidy Lock (MSL) code, followed by an additional #.

1. 
   
   
   
   • Example: ##123456#.
     
     
     
     • The last # entered will not show on the display.
     
     
     
     
   
   
   • The Service Program screen will be displayed, highlighted on View.
   
   
   • Important Notes:
     
     
     
     • Handle the MSL with extreme caution.
     
     
     • When it must be shared with the customer, refer to it as a six-digit number instead of MSL.
     
     
     
     
   
   
   
   

1. Tap Edit Mode.

1. Tap on Mobile Directory Number (MDN) to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MDN. Then Tap OK

1. Tap on the MSID to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MSID. Then Tap OK

1. With the correct MDN and MSID entered, Press the Menu key and Tap on Commit Modifications.

1. The prompt will appear verifying update. Tap on OK or the device will reset automatically.

All Done – it’s just that easy! Place a test call from the device, and you’re all done.

Domestic Roaming Mobile Broadband Service No Longer Available for Select Markets

Summary: Starting 9/18/09 some Sprint CDMA customers will experience slower broadband connectivity and a few customers will experience a loss of voice and data connectivity while roaming on select Sprint roaming partner networks.

Specialists: All CDMA
Customers: Select Markets in Select States - see below
Effective Date: 9/18/09

What you need to know:

• Sprint CDMA customers roaming in the following markets will experience a loss of Mobile Broadband (EVDO) connectivity on our roaming partner‘s network. They can still connect at 1xRTT speeds.


• This means when customers are roaming in these select markets, they will experience slower connectivity.
  
  
  
  • Georgia - Impacted Market: Waycross
  
  
  • Ohio OH - Impacted Markets: Defiance and Napoleon
  
  
  • Virginia – Impacted Markets: Staunton, Marion and Wytheville
  
  
  • Tennessee– Impacted Markets: Morristown, Bristol, Johnson City and Kingsport
  
  
  • Wyoming– Impacted Market: Yellowstone
  
  
  • Montana– Impacted Market: Malta & Glasgow.
    
    
    
    • Note: For Montana customers only, the Strategic Alliance Roaming (SRA) experience has changed. These customers will not have Mobile Broadband, but will now have Voice and 1xRTT with a roaming icon displayed.
    
    
    
    
  
  
  
  


• Sprint CDMA customers roaming in the following market will experience a loss of voice and data connectivity on our roaming partner‘s network.
  
  
  
  • Louisiana - Impacted Markets: Houma
  
  
  
  


• Coverage tools are being updated to reflect loss of service by 15th of the month.


• Network Event Board is being updated accordingly.

What you need to to do:

• If customers call because they experience the slower connectivity or a loss of voice and data connectivity while roaming in these markets, apologize for the inconvenience.


• Let them know Sprint is aware of the issue and working to resolve quickly.

New Samsung Instinct HD - Coming 9/27 to Best Buy and 10/11 All Other Channels

Details:

• Launch Date:
  
  
  
  • 9/27/09 Best Buy
  
  
  • 10/11/09 All Sprint Channels
  
  
  
  


• Price:
  
  
  
  • SRP $499.99
  
  
  • 2 year contract $150
  
  
  • Mail-in-Rebate (MIR) $100
  
  
  • Net $249.99
  
  
  
  


• Customers will experience the full capabilities of the device, when they sign up for 1 of the required plans - Sprint Simply Everything (450, 900, or Unlimited), Everything Data Share (1,500 or 3,000), or the new Business Essentials Messaging and Data plans.

Check out These Key Features!

• New larger touch screen with higher resolution display-3.2” HVGA


• HD Video capable-Record, view and output HD videos and photos to an HD capable (720p) display (Accessory Output Cable Required)


• 5.0 megapixel camera with flash and camcorder


• Opera Mobile 9.5 Web browser-gives a PC-like experience


• Wi-Fi capable


• Accelerometer


• Visual Voice-mail allowing users to listen to messages in their order of preference and manage them with a simple tap of the screen


• Speech to Action button for voice-activated services


• External Memory Card Slot (Supports up to 16GB microSD card)


• Stereo Bluetooth® Wireless technology


• Sprint Navigation


• GPS Navigation and Live Search


• Social sites - Facebook, MySpace, YouTube


• Sprint Mobile E-mail with corporate and consumer support


• Instant Messaging


• SMS Text


• Sprint TV®


• Sprint Music Store

BlackBerry Internet Service (BIS) v2.8 Release Coming 9/26

On 9/26/09, BlackBerry will update their BlackBerry Internet Service (BIS) from version 2.7 to version 2.8 Customers do not have to request or initiate this upgrade. It will be seamless to all BlackBerry customers on that date.

BIS 2.8 includes the following improvements to the BlackBerry Smartphone user experience.

• Seamless Sign-on: (This feature will be available 10 days after the 9/26 launch date)
  
  
  
  • This allows new subscribers who have a PIN, IMEI or ESN as a billing identifier to create a BlackBerry Internet Service (BIS) account from their BlackBerry Smartphone without having to create a unique Login Name and Password.
  
  
  • Existing Customers who currently use a user name and password to log into their BIS and would like to take advantage of the Seamless Sign-on would need to cancel their current BIS account and create a new one once version 2.8 is live.
  
  
  
  


• The BlackBerry Internet Service Web site


• The Service Books Option will be renamed to “Help”  From the Help screen, subscribers can do the following:
  
  
  
  • Send Service Books
  
  
  • Open the Help Web site
  
  
  • Access BlackBerry Answers
  
  
  • Access Contact Information for Wireless Service Providers
  
  
  
  

Early Sunday AM Provisioning Delays

In case you're one of those people that has an odd schedule, or just prefers to activate your phones in the middle of the night - there will be a short maintenance window early Sunday morning (09/13) from 2AM - 6AM (Central Time) for the CDMA (Sprint) switch.

CDMA Provisioning (Adds, Changes and Deletes) will be delayed 4 hrs due to Maintenance. All will be complete by 6AM, and any transactions that were started and queued during that time will then be processed. With this time frame there should not be any backlog to speak of.

Seasonal Standby Plan Expands to 6 Months

This went into effect last month, but it slipped my mind until today. The Seasonal Standby plan was originally available for up to 6 months, then it was reduced to 3 months, and after much debate, it is once again (and for good) set back to being available for up to 6 months at a time.

• Consumer and IL customers can now remain on the SSBY for a total of 6 instead of 3 months.


• All other requirements remain the same:
  
  
  
  • Customers must be on a regular plan for at least 3 months before qualifying for SSBY.
  
  
  • Services are disabled on SSBY
  
  
  • Service Agreements are frozen while on SSBY
  
  
  • SSBY should be provisioned using next day or another future date as the effective date.
  
  
  • Customers should not be promised a return to their old plan when the phone is reactivated
  
  
  
  

Palm Announces the Palm Pixi - Coming to Sprint in Time for the Holidays!

Palm, today, introduced the Palm® Pixi™ phone for faster, more intuitive and personal communication in a compact and customizable design. With the instinctively useable Palm webOS™ platform, strikingly thin design, a visible full keyboard and fashionable personalization options, Palm Pixi lets you express yourself in amazingly useful ways. It’s scheduled to be available from Sprint in time for the holidays.

• In addition to linking your information from Google™, Facebook and Exchange ActiveSync, Palm Pixi adds Yahoo! and LinkedIn integration to Palm Synergy™ and assembles it all in a single view.


• Complementing the phone’s already rich Facebook integration with the contacts, phone, calendar and photo applications, a new Facebook application will be available with Palm Pixi, so you can easily update your status, see the latest feeds from your friends, and browse your friends’ photo albums.


• The phone’s full QWERTY keyboard puts it all at your fingertips, and the multi-touch screen lets you move back and forth between open applications using natural gestures.


• The unique removable back cover is rubberized, making it scratch-resistant, slip-resistant and durable.

Palm Introduces the Palm Pixi Artist Series

• Palm is introducing the Palm Pixi Artist Series. Designed by some of today’s most unique and compelling artists, these numbered, limited-edition back covers let you change designs to suit your mood. You can see the first collection in the series, as well as information about the artists, at www.palm.com/artistseries .

Check Out Just a Few of the Palm Pixi‘s Exciting Key Features!

• High-speed connectivity (EVDO Rev. A)


• 2.63-inch multi-touch screen with a vibrant 18-bit color 320x400 resolution TFT display


• Gesture area, which enables simple, intuitive gestures for navigation


• Exposed QWERTY keyboard for fast messaging


• High-performance, desktop-class Web browser


• Integrated GPS(7)


• Multimedia options, including pictures, video playback and music, and featuring a 2-megapixel fixed-focus camera with LED flash, and a standard 3.5mm headset jack


• Email, including Exchange ActiveSync (EAS) (for access to corporate Microsoft Exchange servers), as well as personal email support (Google push, Yahoo! push, POP3, IMAP)(9)


• Proximity sensor, which automatically disables the touch screen and turns off the display whenever you put the phone up to your ear


• Light sensor, which dims the display if the ambient light is dark, such as at night or in a movie theater, to reduce power usage


• Accelerometer, which automatically orients Web pages and photos to your perspective


• Sprint services, including Sprint TV® and Sprint Radio, Sprint Navigation, Sprint’s exclusive NFL Mobile Live and NASCAR Sprint Cup Mobile Live

What you need to do:

• The Palm Pixi phone is scheduled to be available from Sprint in time for the holidays.


• Pricing for the phone, as well as the limited-edition Palm Pixi Artist Series covers, will be announced closer to availability.


• Tell customers who would like to register to receive additional information about Palm Pixi and be notified when it‘s available to register at www.palm.com/pixi .

Sprint CDMA Customers Can No Longer Roam on U.S. Virgin Islands Roaming Partner Network

Devices belonging to Sprint CDMA customers who were roaming on a U.S. Virgin Islands (USVI) analog roaming partner network have been cloned. This roaming partner‘s analog network is being removed from the Preferred Roaming List (PRL), resulting in no roaming coverage in the USVI for any Sprint customer.

Affected users: All CDMA with the following devices: Tri-Mode (1900, 800 CDMA Mhz, 800 Mhz Analog) and Dual Mode (CDMA 1900MHz, Analog 800Mhz)

Samsung Rant Maintenance Release (MR) 3 Now Available

Starting today, Sprint will begin pushing as an Over the Air (OTA) update a new software version, CG10, to Samsung Rant customers.

• Customers can initiate this software update now from their phone by going to Main > Tools > 9.Update Phone > 1.Update Firmware.


• They will see the following message when the package is ready to be downloaded on their phone. A firmware package is ready to install that fixes important software issues and will take approximately 2 minutes. Would you like to install? Yes/No. Choose Yes (The device will power cycle once the software update has completed).

Known Issues Corrected With This Software Update:

• AOL.com - Customer should no longer experience blank page problems after signing into AOL.com from the home deck page (Vision Home > Portals > AOL > AOL & AIM mail).


• Bluetooth Headset - Resolves compatibility issue with the Motorola 700 series Bluetooth headsets.


• Software / PRL Update Notification - Customers will be able to receive Software and PRL update notifications even if the device has data locked.


• Text Messaging - The device will no longer become corrupted from multiple @ symbols being included in a SMS Message.


• Picture Mail Error - Customer should no longer receive a false ‘Insufficient Memory. Cannot show this page completely. Go to Vision Home‘ error message after posting a picture to Ceiva via Picture Mail.


• Photo Storage - Customers should no longer have issues storing pictures on the Memory Card in their phone.  Previously if the memory card was removed from a Rant and replaced the device would detect the card, but continue to save the pictures to the device, instead of on the memory card.


• Web Services - The Rant should no longer freeze and lock up when customer are attempting to launch the Web browser.

Unsure if you need the update?

1. Go to Main > Setting > Phone Information > Version.


2. If the software version is not CG10, tell the customer to initiate the update from their device by going to Main >Tools > Update Phone > Update Firmware.

Any Mobile, Anytime

There's a hot new feature that is being rolled out to Sprint customers this week... it's called 'Any Mobile, Anytime' and it might just be the deciding factor for millions considering a change in providers. I know that when I scrolled though my contacts - I have 2 landline numbers in there, and the remainder are wireless numbers. I suspect this is the case for a lot of people - and those are exactly the type of folks that will benefit hugely from this new feature.

Any Mobile, Anytime is a feature that provides customers unlimited domestic calling to or from any other domestic wireless number while on the Sprint network without utilizing anytime minutes. The only eligible plans include Everything Data Plans, Everything Data Shared Plans, Sprint Business Advantage Messaging and Data Plans and Everything Plus Data Referral Plans, Individual and Family. You never have to worry about restrictive calling circles with Any Mobile, Anytime - you get free calling to over 250 million wireless subscribers.

• Competitively, Any Mobile, Anytime blows away T-Mobile’s myFaves, AT&T’s rollover and Verizon’s Friends and Family. Never worry about calling circles.


• It makes life easy for the customer because they don’t need to worry about what wireless carrier friends, family and co-workers are on. Easy to sell, too.


• Value. Any Mobile, Anytime is included on eligible plans, which already save customers more than $115/year on individual plans, and $600/year on family plans compared to comparable Verizon and AT&T plans.


• Existing customer experience is enhanced because customers on eligible plans will automatically get this benefit.


• Available to new and existing Consumer, IL and CL customers only on Everything Data plans, Everything Data Share plans, Sprint Business Advantage Messaging and Data plans, or Everything Plus Referral Data plans for Individuals and Families.


• For new customers, the Any Mobile, AnytimeSM feature is automatically added when selecting one of the eligible price plans. • For existing customers on eligible plans, the Any Mobile, Anytime feature is applied at the start of the customer’s first billing cycle after launch.


• If an existing customer on an Everything Data Share plan adds a new line of service, the new line will automatically get the feature at time of provisioning. – The existing line, however, will get the feature applied to their plan at the beginning of their next billing cycle.


• As part of Sprint’s Right Plan Promise, existing customers may switch their rate plan at anytime without a contract extension.


• All rules & regulations of Everything Data, Everything Data Share, Sprint Business Advantage Messaging & Data plans and Everything Referral Data Plans for Individuals and Families applies.

Individual Plans (Consumer & Business)

Everything Data Plans

450 ($69.99)

900 ($89.99)

Shared Minute Plans (Consumer & Business)

Everything Data Share Plans (Price per month for 2 lines)

1500 ($129.99)

3000 ($169.99)

CL Business Plans

Sprint Business Advantage Message & Data

200 ($59.99)

450 ($69.99)

900 ($89.99)

1350 ($109.99)

2000 ($129.99)

4000 ($179.99)

And you know these plans already include great features, like:

• Unlimited Messaging


• Unimited Data – Web, GPS Navigation, Email, Sprint TV Premier, Sprint Music Premier, and more.


• Unlimited Nextel Direct Connect and Group Connect (not included with Everything Data Share Plans)


• Unlimited Night and Weekend Calling with Nights starting at 7pm


• Nationwide Long Distance and No Roaming Charges


• Everything Data Share plans - Add- a-Phone (lines 3-5): $19.99/per line


• Remember, Everything Data and Everything Data Share plans qualify for Sprint Premier Program and Sprint Business Advantage Messaging and Data qualify for Sprint Business Benefits

Types of calls not included in Any Mobile, Anytime (Same exclusions as M2M) – Indirect methods such as:

• Calls placed to or received from Directory Assistance


• Calls to retrieve voicemail


• Calls through voicemail


• Calls made or received while Sprint customer is roaming, domestically or internationally


• Calls placed to or received from international phone numbers


• Calls placed to or received from landline numbers


• Calls placed to or received from Voice over Internet Protocol (VoIP) numbers


• 3-way calling if one or more of the calls is placed to or received from an excluded call type


• Call forwarding has its own per call charge. Call minutes do not go against Anytime Minute bucket

HTC Hero Launch on October 11

HTC Hero is the first wireless device offering the combination of the open and innovative Android platform with the high-speed connectivity of Sprint’s 3G network, EVDO Rev. A, HTC Hero™ with Google™. Offering a rich mobile Internet experience, the much-anticipated HTC Hero offers synchronization for built-in Google mobile services, including Google Search™, Google Maps™, Gmail™, and YouTube™ as well as access to thousands of applications built on the Android platform.

When?...

• 10/11/09 in all Sprint Retail Channels


• 10/11/09 - Retail partner Best Buy


• Customers can pre register today (9/3/09) at www.sprint.com/hero.

Pricing:

• Suggested Retail Price (SRP) $329.99


• Instant $50


• Mail-in Rebate (MIR) $100


• Net price $179.99 2-year service agreement required

Details:

• HTC Hero is the first U.S. device to feature HTC Sense user interface, an intuitive experience that was built with a guiding philosophy to put people at the center and allows the device to be completely customized to the wants and needs of the user. The device’s seven-panel wide home screen can be populated with customizable widgets that bring information to the surface.


• HTC Hero users can easily create and switch between Scenes to reflect different moments or roles in their lives, such as work, social, travel and play. For example, a work Scene can be easily set up to include stock updates, work email and calendar, a play Scene could have music, weather, and a Twitter feed or a travel Scene could offer instant access to the local time, weather and maps.


• HTC Hero is Sprint’s first wireless phone with an integrated 5.0 MP camera and camcorder. It also offers easy access to personal and business e-mail, instant messaging and text messaging through POP, IMAP, and Exchange Active Sync accounts.


• HTC Hero is a full-featured smartphone with Wi-Fi capability, a 3.2-inch capacitive touch screen with a fingerprint resistant coating, microSD card slot, integrated GPS navigation, and trackball navigation. Additional features include:

Key Features:

• Stereo Bluetooth® 2.0 Wireless technology


• Accelerometer, light sensor and home screen widgets for improved usability


• Multimedia capable with microSD slot (32GB capable, 2GB included)


• Sprint TV with live and on-demand programming


• NFL Mobile Live and NASCAR Sprint Cup Mobile


• Easy access to social networking sites, including Facebook®, Flickr® and Twitter


• Visual voice mail for quick and easy access to specific voice mail messages

HTC Touch Pro 2 Troubleshooting Matrix

Blank Screen/Phone Frozen/Error Message on Screen	If the customer's phone is displaying a blank screen, the phone is frozen, or there is an error message on the screen follow these steps: Turn off the phone. Turn on the phone. Realign the screen via Start, Settings, Screen, and Align Screen button. Has the issue been resolved? If Yes, advise the customer if continues to have this issue that they may need to take their phone to a service center. If No, advise the customer to take the phone to a service center. Note the account.
Ringer/Vibrate/Speaker not Working	If the ringer, vibrate, or speaker is not working follow these steps: Confirm the ringer, vibrate, or speaker is turned on via Settings then Phone. Turn on the phone. Has the issue been resolved? If Yes, advise the customer if continues to have this issue that they may need to take their phone to a service center. If No, advise the customer to take the phone to a service center. Note the account.
	From the Phone Dial Pad tap Menu, scroll down, then tap Options to Open Phone Settings. In the Phone Settings, tap on the CDMA Services tab at the bottom, then tap on Voicemail, and tap on the Get Settings button. Tap on the Clear button, and then tap the OK button to return to the Dial Pad. Tap OK, and OK to return to the dial pad, and the Voice Mail Icon has been removed. Note: This can also be access by: Start, Settings, All Settings, Personal Tab, Phone, CDMA Services tab.
	When the customer receives a Voicemail notification, they can tap on the Voice Mail Notification button Then the phone connects to voicemail. Or the customer can press the Phone button to bring up the Dial Pad, then press and hold the number 1 button. This will call the Customers Voicemail. You can also use Menu, Speed Dial. tap on Voicemail, then tap Call.
View Software / PRL version on Device	To check the handheld device for the software version follow the below steps: 1. From the dial pad, tap Menu, scroll down, then tap Device Info. 2. On the Version Tab, the ROM version and PRL are displayed. 3. The Hardware tab displays details such as RAM/ROM used space and free space, plus other information. 4. The Identity Tab list the model No: and Platform 5. Tap Ok to return to the dial pad.
	Error 1012/Error 67 Displays From the Dial Pad, enter ##3282# Tap the Edit Radio Button Use the Virtual or Qwerty keyboard, enter MSL then tap OK Tap on Menu then Restore Tap OK at the Warning Prompt Tap ok to reset the Device. Perform an Update Data Profile
	1. From the Today Screen, tap the Start Button, then tap Settings 2. In Settings, tap All Settings. 3. Tap the System Tab 4. Scroll down and tap the Update Profile Icon 5. You may see an option “data -cannot connect”; if so, tap on “Dismiss” to end this dialogue. 6. You will see a message Device Configuration - “The network is preparing your service…Please wait…” Do not interrupt this process. If the screen goes into sleep mode you may tap the screen to wake up the device. (do not hold down the End key as it will interrupt the process). 7. When the update completes, the customer is returned to Settings. The customer can press the Right Phone key to return to the Today Screen. 8. Services are provisioned
RETURN TO TOP
	To view the current Phone number assigned to the device: 1. Press the Left Phone Key to open the dial pad. 2. Tap Menu, scroll Down, and tap My Phone Number. 3. The Phone number currently programmed in the device is displayed. Tap OK to return to the dial pad
Connecting to an External Display	The Video Out function allows you to view your device’s onscreen content on an external display (such as a television) that has composite jacks and uses a standard RCA connection cable. To connect the device to an external display: 1. Turn off the external display. 2. Connect the ends (red, white, and yellow RCA plugs) of the Video Out cable accessory to the corresponding jacks on the external display. 3. Plug the other end of the Video Out cable accessory into your device's sync connector. The Video Out screen opens. 4. 5. Choose NTSC and then tap Done. 6. Select the type of media you want to output. 7. 8. Turn on the external display and then switch it to the input signal where your connected your device (for example, Video 1). Change output settings: To change the output settings. 1. Tap Start, Settings, All Settings. 2. Tap on the System Tab 3. If the TV Out cable is not connected, the customer will see this error message. Connect the accessory cable. 4. The customer can select the TV Out settings and tap OK