Domestic Roaming Mobile Broadband Service No Longer Available for Select Markets

Summary: Starting 9/18/09 some Sprint CDMA customers will experience slower broadband connectivity and a few customers will experience a loss of voice and data connectivity while roaming on select Sprint roaming partner networks.

Specialists: All CDMA
Customers: Select Markets in Select States - see below
Effective Date: 9/18/09

What you need to know:

• Sprint CDMA customers roaming in the following markets will experience a loss of Mobile Broadband (EVDO) connectivity on our roaming partner‘s network. They can still connect at 1xRTT speeds.


• This means when customers are roaming in these select markets, they will experience slower connectivity.
  
  
  
  • Georgia - Impacted Market: Waycross
  
  
  • Ohio OH - Impacted Markets: Defiance and Napoleon
  
  
  • Virginia – Impacted Markets: Staunton, Marion and Wytheville
  
  
  • Tennessee– Impacted Markets: Morristown, Bristol, Johnson City and Kingsport
  
  
  • Wyoming– Impacted Market: Yellowstone
  
  
  • Montana– Impacted Market: Malta & Glasgow.
    
    
    
    • Note: For Montana customers only, the Strategic Alliance Roaming (SRA) experience has changed. These customers will not have Mobile Broadband, but will now have Voice and 1xRTT with a roaming icon displayed.
    
    
    
    
  
  
  
  


• Sprint CDMA customers roaming in the following market will experience a loss of voice and data connectivity on our roaming partner‘s network.
  
  
  
  • Louisiana - Impacted Markets: Houma
  
  
  
  


• Coverage tools are being updated to reflect loss of service by 15th of the month.


• Network Event Board is being updated accordingly.

What you need to to do:

• If customers call because they experience the slower connectivity or a loss of voice and data connectivity while roaming in these markets, apologize for the inconvenience.


• Let them know Sprint is aware of the issue and working to resolve quickly.