Starting on 6/10, Sprint is adding a new self-service option to sprint.com allowing customers to change their mobile phone number online for free. Of course, while this is a plus for customers - and sold as a 'benefit' - the truth is it's a cost-cutting measure to reduce the number of calls into customer care. Calling into care for a number change after 6/10 will be a $15 charge on your bill(with some exceptions). Either way, it's a great new added option to the online tools in my opinion. Personally, I think we should all have advanced account changing options such as this in our sprint.com consumer portal - and who knows, as we continue to cut costs that might just be a reality.
- Customers choosing to change their phone number through a live specialist or retail store on or after 6/10/12 will be charged a $15 Phone Number Change fee. Note: Some exceptions apply (emergency harrassment, accessibility, etc...)
- The sprint.com Change Phone Number functionality will become visible and available to customers on 5/24 when it goes live for production testing; however, official launch is 06/10/12.
- Customers can change their phone number at sprint.com/changenumber and My Sprint at no charge or through a live specialist or retail store for $15.
- When a customer expresses concern or frustration with the new fee; tell them based on recent competitive research, we believe the top 3 major competitors all charge a Phone Number Change fee.
- AT&T - Retail, Web and Care: $36
- Verizon -Retail and Care: $15; Web: $0
- T-Mobile - Retail and Care: $15
