Starting on 6/10, Sprint is adding a new self-service option to sprint.com allowing customers to change their mobile phone number online for free. Of course, while this is a plus for customers - and sold as a 'benefit' - the truth is it's a cost-cutting measure to reduce the number of calls into customer care. Calling into care for a number change after 6/10 will be a $15 charge on your bill(with some exceptions). Either way, it's a great new added option to the online tools in my opinion. Personally, I think we should all have advanced account changing options such as this in our sprint.com consumer portal - and who knows, as we continue to cut costs that might just be a reality.
- Customers choosing to change their phone number through a live specialist or retail store on or after 6/10/12 will be charged a $15 Phone Number Change fee. Note: Some exceptions apply (emergency harrassment, accessibility, etc...)
- The sprint.com Change Phone Number functionality will become visible and available to customers on 5/24 when it goes live for production testing; however, official launch is 06/10/12.
- Customers can change their phone number at sprint.com/changenumber and My Sprint at no charge or through a live specialist or retail store for $15.
- When a customer expresses concern or frustration with the new fee; tell them based on recent competitive research, we believe the top 3 major competitors all charge a Phone Number Change fee.
- AT&T - Retail, Web and Care: $36
- Verizon -Retail and Care: $15; Web: $0
- T-Mobile - Retail and Care: $15
Thats pretty slick! Love the updates neo....errr. mr hesse =D
ReplyDeleteStill waiting for my HTC EVO 4G LTE to come to Oregon!!! Been waiting since Friday... Hoping it will come tomorrow and not Friday... I cant wait any longer to get my hands on this great device. (Switching from Iphone 4S to HTC Evo 4G LTE, Wish me luck)
ReplyDelete[...] SprintUsers.com – Discusión General [...]
ReplyDeleteI remember back in the day while activating new line, sprint use to show you a batch of lines to choose from, can we pick our numbers or just one number generated? Thx Neo.
ReplyDeleteWill that work for customers of MVNOs like Ting?
ReplyDeletethat's a good question, and I'll try to find out!
ReplyDelete[...] – 6/10 7 06 2012 This is just a reminder for most, as this has been discusses before: $15 to Change Sprint PTN (other than online), but this went out to most care reps [...]
ReplyDelete[...] number online, thereby avoiding the $15 fee charged when switching numbers via phone or in-store.Inside Sprint Now indicates that while this feature is being labeled a "benefit," it may actually be a cost-cutting [...]
ReplyDelete[...] Inside Sprint Now indicates that while this feature is being labeled a "benefit," it may actually be a cost-cutting maneuver, executed in an attempt to reduce the number of calls to customer care, thereby saving some money. [...]
ReplyDelete[...] They did allude to temporary numbers, but that makes me wonder about the porting process. Some people could possibly wait several months to port a number in (I do that on a regular basis if I want to change a number, I don’t like the numbers Sprint gives me, so I go to a prepaid provider and get a number I like and then port it over, eg, xxx-0000, xxx-9999, xxx-5300, etc..) http://insidesprintnow.wordpress.com…do-it-for-you/ [...]
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