Bye, Bye iDEN - Devices no longer available for purchase

Starting 5/18/12, iDEN devices will be completely removed from Telesales, Sprint.com, Consumer Care, SWAC and Sprint Retail Stores. After Friday, the only place to purchase an iDEN device will be a 3rd Party retail store that carries Boost Mobile devices. In the interest of keeping the mole-hunters at bay, I'll post the iDEN FAQ sheet from Boost Mobile below - it has the same facts as the one for Sprint, with a few words changed, and the addition that Boost retailers can still order and sell the devices if they choose to. 

Also, as of 7/4/12, no more iDEN activations will be allowed in the system. So those that have an iDEN phone activated before then can use it until next summer, but after that it's bye-bye-bye.

From the Boost Retailer FAQ:

Should I still sell iDEN devices?

• Yes. If the customer is a “heavy” iDEN walkie-talkie user, you can still sell iDEN devices, letting the customer know that the iDEN network is projected to shut down in mid-2013. Offers may be available at a later date to migrate the customer to another device.


• However, if a customer is a “low” or “no usage” walkie-talkie user, suggest the customer purchase a Boost Mobile CDMA device so they can start taking advantage of our CDMA network improvements.


• Starting July 10, we will no longer allow new activations onto iDEN, however the existing


• iDEN customer base will still be able to use their handsets and perform equipment changes and network swaps until the projected network shut down in mid-2013.

From the Sprint FAQ:

• Sprint is completely phasing out the iDEN network by 2013 so this is the customer‘s opportunity to get a jump on migrating to CDMA.

• Proactively offer the opportunity to migrate to a CDMA device.


• Tell upgrade eligible iDEN customers about the great offers available for CDMA devices and the benefits of the CDMA network.


• Tell iDEN push-to-talk users that they will experience the same convenience using the Sprint Direct Connect feature. 

And there's one more gem hidden in the box: Effective 5/18/12, the iDEN International Direct Connect add-on will increase from $10 per month to $15 per month. Existing impacted customers were sent postcards and bill messages to notify them of this change

Download the FAQ here: iDEN FAQ Document 04_25_12 - ISN

or view below:

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