Direct Protect (DP) Program Coming to an End

Direct Protect program gives iDEN and some PowerSource customers coverage for their equipment for physical and liquid damage, and lost or stolen phones. This program will permanently end on 1/8/10.

• Effective 1/8/10, existing Direct Protect customers will be migrated to either Total Equipment Protection (TEP) or Equipment Replacement Program (ERP).
  • Direct Protect and ESRP customers will be migrated to TEP.
  • Direct Protect-only customers will be migrated to ERP.
  • Direct Protect customers with a Government DP plan will be migrated to Government TEP.
• Customers are given the option to contact Sprint or Asurion and opt-out of the auto-enrollment to TEP or ERP. This will leave them with no equipment coverage when the program ends on 1/8/10.
• This change is being communicated to customers by direct mail starting 10/22/09.
• The letters will provide detailed information regarding this conversion and will include the following:
  • Highlights of TEP and ERP programs,
  • A new Coverage Certificate with the terms and conditions of the new coverage.
  • Deductible Schedule based on the model of the phone.
  • Asurion contact information if customers want to convert to TEP or ERP prior to the automatic conversion.

Important:

• Direct Protect customers should continue to call The Signal for claims until they are converted to TEP or ERP on 1/08/10. Direct Protect customers should not call Asurion for claims for a loss that occurs before 1/8/10.