Motorola Debut i856 Maintenance Release

A new software release, RA6.00.004, is available for Motorola® Debut™ i856 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

Issues that are fixed with the new software:

• Now has Battery Temperature Monitoring: A Cool Down Message screen appears when battery has been exposed to extreme heat.

What you need to do:

• When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RA6.00.004.
  
  
  
  1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
  
  
  2. Scroll down to Unit Info, Press OK.
  
  
  3. Scroll down to access Software, Press OK. The software version should be listed as RA6.00.004.
  
  
  
  


• If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.


• Customer downloading instructions:
  
  
  
  • 
    
    
    
    1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
       
       
       
       • Internet Explorer 5.0 or higher installed on your computer
       
       
       • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
       
       
       • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
       
       
       
       
    
    
    2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
    
    
    3. Power on the iDEN phone.
    
    
    4. Select the utility that matches the phone model.
    
    
    5. Connect the iDEN phone to the PC with a Data Cable.
    
    
    6. When the utility starts, follow the onscreen instructions provided.