Samsung Moment - Sprint's 2nd Android Phone

The Samsung Moment comes preloaded with Android Market. This gives Moment users the ability download thousands of applications, widgets and games on their phone. Customers can pre-register for the Samsung Moment starting today at www.sprint.com/moment. The Samsung Moment is available for sale on 11/1/09.



What is the Android Market?

• Android Market is an online center that lets people find, buy, download, and rate applications and other content for mobile phones equipped with the Android operating system.


• Literally thousands of applications are available within the Android Market.

What you need to know:

• The Samsung Moment will be available at launch (11/1/09) in all Sprint channels including Web (www.sprint.com), Telesales (1-800-SPRINT1) and our national retail partners.


• Samsung Moment users can take advantage of Sprint‘s great value with both the Any Mobile, Anytime^SM and Simply Everything^SM plans.

Check out just a few of the great applications!

• Pandora®


• ShopSavvy™


• Twitter™


• Shazam™


• Amazon.com®


• USA Today®


• Flixster®


• PacMan™


• CraigslistChecker™


• MySpace™


• Sprint exclusive applications - NFL Mobile Live and NASCAR Sprint Cup Mobile

Features of the Samsung Moment

• Device navigation through an optical joystick.


• Wi-Fi capability


• Integrated GPS navigation


• Accelerometer


• 3.2 megapixel camera and camcorder


• Stereo Bluetooth® 2.0 Wireless technology


• Expandable memory up to 32GB


• Sprint TV® with live and on-demand programming


• NFL Mobile Live and NASCAR Sprint Cup Mobile^SM


• Easy access to social networking sites, including Facebook®, Flickr® and Twitter


• 3.5 millimeter headphone jack


• Visual voice mail for quick and easy access to specific voice mail messages


• Access to personal and corporate e-mail through Active

Check out these links for more information.

• www.sprint.com/moment


• http://developer.sprint.com/android


• http://developer.sprint/devcon2009


• www.samsungmobileusa.com


• www.samsung.com.

BlackBerry 8330, 8130, 8830 Maintenance Release 10/14

Update time! On 10/14, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 8330, 8130, and 8830 handsets. It will post to Sprint.com/downloads on 10/21/09.

• The new software version is 4.5.0.175 bundle 295.


• The BlackBerry 8330, 8130, and 8830 MR fixes the following issues.
  
  
  
  • Display:
    
    
    
    • If the customer received a new email or SMS text message, the Home screen might not have displayed an indication of a new message received.
    
    
    
    
  
  
  • Wireless Network:
    
    
    
    • In some cases, the signal strength indicator (RSSI) might have fluctuated randomly and the customer’s device might have appeared to have a strong connection to the wireless network, followed by a weaker connection.
    
    
    
    
  
  
  • Messaging:
    
    
    
    • Previously, if the customer’s SMS delivery option was set to immediate, their device might not have sent the SMS message immediately as expected
    
    
    • If the customer’s were sent multiple MMS messages, they might not have received all of the MMS messages.
    
    
    
    
  
  
  • Phone and Voice Dialing:
    
    
    
    • If the customer received a phone call there might have been a delay in audio routing between the time they answered the call to when the recipient heard their voice.
    
    
    
    
  
  
  
  

Hold tight for the update next week, and post your experiences / thoughts when it arrives…

BlackBerry 9630 Tour Maintenance Release 10/13

On 10/13/09, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 9630 Tour. It will post to Sprint.com/downloads on 10/19/09.

The BlackBerry 9630 MR fixes the following issues.

• Display:
  
  
  
  • In some cases, the device might have incorrectly displayed the roaming triangle, even though the customer is on a Home SID.
  
  
  • The Home screen might have appeared completely white and might have returned to the expected display by scrolling the trackball.
  
  
  • If a customer was on a phone call for an unspecified length, the display screen might have become idle and the counter might not have displayed the duration of the call and rather, the duration of a previous call.
  
  
  
  


• Camera and Video Camera:
  
  
  
  • In some cases, when the customer tries to take a picture with their device, the camera application might not have opened, even if the customers closes other open applications as instructed by the dialog box.
  
  
  
  


• Media:
  
  
  
  • In some cases, when the customer tries to play a video on their device, the media player might have displayed as a black screen and the video might not have played.  When returned to the Home screen, the media player might have unexpectedly remained in the foreground.
  
  
  
  


• Phone and Voice Dialing:
  
  
  
  • The customer might not have been able to select Call Forwarding from the Options menu and might have received an error message advising that this feature was not available
  
  
  
  

Sanyo 2700 Maintenance Release Available Now

A software update is available Over the Air (OTA) for the Sanyo 2700 starting 10/5/09.

Fixes Provided with this Software Update

• Call Tones are now available


• Text input mode changes without user prompt has been corrected


• Personal calendar has been corrected for recurring events


• 911 audio call no longer interrupted by WAP (Wireless Application Protocol) push or SMS (Short Messaging Service) alert

New Functionality Available with this Software Update:

• This software update adds calendar functionality.  The calendar functionality requires a separate update.


• Customers accessing e-mail after downloading the software update are told of the new update for the e-mail application.


• Customers accessing e-mail before downloading the software update see the following message: A new feature which will allow you access to your online Calendars has been included. In order to take advantage of this exciting new capability, please go to the ‘Main Menu‘ on the device and select ‘Tools->Update Phone->Update Firmware‘ to complete this process.


• If the customer does not perform the device update, they will not be able to access the calendar features included in the e-mail update.

What you need to do:

• When a customer reports an issue with their Instinct s30 device, verify the software version of the phone.
  
  
  
  • Go to Main>Setting>Phone Information>Version.
  
  
  • Firmware Version after the update is 1.006SP
  
  
  
  


• The customer can initiate an update from Main >Setting > General > Update Software.

Sunday AM Services Downtime

As is almost tradition for the past several months, we will be running scheduled maintenance and upgrades starting as early as midnight, and lasting as long as 6AM. Here’s what will be effected this week (all times are KS/Oakland Park time – Central):

Wireless HomeDeck: 2AM – 6AM on 09/27

• Wireless HomeDeck on the customers phone will be unavailable to purchase premium content, ringers, etc for 4 hours starting at 2:00 AM CT.


• The internet will still be available from the handset, however you may need to type in the URL in the browser’s address bar, and the landing/home deck will be down.

SPO (Sprint Plan Optimizer): 2AM – 6AM on 09/27

• No portion of the SPO tool will be available during this maintenance window.

Sprint.com - Online Registration & Address book: 2AM – 6AM on 09/27

• New account registration will not be available during this maintenance window.


• You will not be able to manage your online address book during the window.

Sprint.com – Manage, Media Mall, Online Store, Digital Lounge: 2AM – 6AM on 09/27

• All primary service options hosted on sprint.com will be down during this window.


• You will not be able to login or manage your account during this window.


• No digital content will be able to be purchased or managed during this window.


• New phone orders will not be able to be placed during this maintenance window.

For any Sprint employees interested, OLIVE, TOES & FAST will also be unavailable during this time for scheduled maintenance.

As always there’s a good chance that everything will be wrapped earlier than 6AM, and 99% of the user base will sleep through it all anyways and never know it happened. All customer facing or impacting venues will be given priority over internal facing items should any maintenance window need to be extended. There should not be any delay or increase to care or retail agents in any LOB for Sunday morning opens, expect BAU.

HTC Hero User Guide

What blows the HTC Touch Pro II out of the water and launches on October 7? The HTC Hero, that’s what! It may seem like a tough decision between the Hero and the Touch Pro II – especially for those accustomed to a Windows Mobile device – but once the Hero is in your hands, the decision is an easy one.



While we wait for the official launch date to get here, below are some goodies to get you started…

HTC Hero Getting Started Guide

HTC Hero Users Guide (Full)

HTC Hero Programming / Activation Walkthrough

Since there’s a lot of both curious and tech-savvy readers here at ISN, below is a preview of what activation/programming will look like on the new HTC Hero (launch is 10/07/09)! Screenshots are directly from the device itself, and show the more technical side of programming/activation – which is generally a quick and easy process.

First-time Activation Programming Steps: Hands Free - OMA/DM

1. If the customer has not powered on the phone, request that they leave the phone Off until advised.

2. Check provisioning by searching the Switch Control Query Tables in CSM:

3. Turn on the phone by pressing and holding the Power button. The power button is located at bottom-right with the device facing you.

4. The device will begin setup.



5. The Device will automatically contact the network and provision the handset.



6. Once complete, the customer will see, Your device has been activated and will be restarted to apply the change.



7. If the device provisions correctly, the customer is returned to the home screen

8. The phone is now ready for use to make voice and data calls.



One Touch Programming Steps: To be used only if First-time Activation Programming fails.



1. If the device fails to provision an Error Code 407 will be displayed. Tap OK.



2. To retrigger OTA. Press the Menu button then Tap Settings to display the Setting options.



3. In Settings, flick up then Tap About Phone.



4. Tap Update Profile



5. You will see a message Device Configuration - “The network is preparing your service…Please wait…” Do not interrupt this process. If the screen goes into sleep mode you may tap the screen to wake up the device. (do not hold down the End key as it will interrupt the process).



6. Once completed the device will return to the Setting Tab. Press the Left Phone Key to make a test call.

Manual Programming Steps: To be used only if Switch Query Tables Shows Complete Error or when Launching the Web browser fails:

• If Hands Free OMA/DM and One Touch were unsuccessful, have the customer perform the following manual programming steps on the phone:

1. Look up the 6-digit Master Subsidy Lock (MSL) code in CSM.
   
   
   
   1. Open the Manual Programming screen in CSM.
   
   
   2. From the Profile tab, click Page Options.
   
   
   3. Click Manual Device Programming.
   
   
   4. Click Master Subsidy Lock tiny button to view MSL code.
   
   
   
   


2. Press the Left Phone Key to bring up the Dial Pad. Press ## followed by the 6-digit Master Subsidy Lock (MSL) code, followed by an additional #.

1. 
   
   
   
   • Example: ##123456#.
     
     
     
     • The last # entered will not show on the display.
     
     
     
     
   
   
   • The Service Program screen will be displayed, highlighted on View.
   
   
   • Important Notes:
     
     
     
     • Handle the MSL with extreme caution.
     
     
     • When it must be shared with the customer, refer to it as a six-digit number instead of MSL.
     
     
     
     
   
   
   
   

1. Tap Edit Mode.

1. Tap on Mobile Directory Number (MDN) to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MDN. Then Tap OK

1. Tap on the MSID to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MSID. Then Tap OK

1. With the correct MDN and MSID entered, Press the Menu key and Tap on Commit Modifications.

1. The prompt will appear verifying update. Tap on OK or the device will reset automatically.

All Done – it’s just that easy! Place a test call from the device, and you’re all done.

Domestic Roaming Mobile Broadband Service No Longer Available for Select Markets

Summary: Starting 9/18/09 some Sprint CDMA customers will experience slower broadband connectivity and a few customers will experience a loss of voice and data connectivity while roaming on select Sprint roaming partner networks.

Specialists: All CDMA
Customers: Select Markets in Select States - see below
Effective Date: 9/18/09

What you need to know:

• Sprint CDMA customers roaming in the following markets will experience a loss of Mobile Broadband (EVDO) connectivity on our roaming partner‘s network. They can still connect at 1xRTT speeds.


• This means when customers are roaming in these select markets, they will experience slower connectivity.
  
  
  
  • Georgia - Impacted Market: Waycross
  
  
  • Ohio OH - Impacted Markets: Defiance and Napoleon
  
  
  • Virginia – Impacted Markets: Staunton, Marion and Wytheville
  
  
  • Tennessee– Impacted Markets: Morristown, Bristol, Johnson City and Kingsport
  
  
  • Wyoming– Impacted Market: Yellowstone
  
  
  • Montana– Impacted Market: Malta & Glasgow.
    
    
    
    • Note: For Montana customers only, the Strategic Alliance Roaming (SRA) experience has changed. These customers will not have Mobile Broadband, but will now have Voice and 1xRTT with a roaming icon displayed.
    
    
    
    
  
  
  
  


• Sprint CDMA customers roaming in the following market will experience a loss of voice and data connectivity on our roaming partner‘s network.
  
  
  
  • Louisiana - Impacted Markets: Houma
  
  
  
  


• Coverage tools are being updated to reflect loss of service by 15th of the month.


• Network Event Board is being updated accordingly.

What you need to to do:

• If customers call because they experience the slower connectivity or a loss of voice and data connectivity while roaming in these markets, apologize for the inconvenience.


• Let them know Sprint is aware of the issue and working to resolve quickly.

New Samsung Instinct HD - Coming 9/27 to Best Buy and 10/11 All Other Channels

Details:

• Launch Date:
  
  
  
  • 9/27/09 Best Buy
  
  
  • 10/11/09 All Sprint Channels
  
  
  
  


• Price:
  
  
  
  • SRP $499.99
  
  
  • 2 year contract $150
  
  
  • Mail-in-Rebate (MIR) $100
  
  
  • Net $249.99
  
  
  
  


• Customers will experience the full capabilities of the device, when they sign up for 1 of the required plans - Sprint Simply Everything (450, 900, or Unlimited), Everything Data Share (1,500 or 3,000), or the new Business Essentials Messaging and Data plans.

Check out These Key Features!

• New larger touch screen with higher resolution display-3.2” HVGA


• HD Video capable-Record, view and output HD videos and photos to an HD capable (720p) display (Accessory Output Cable Required)


• 5.0 megapixel camera with flash and camcorder


• Opera Mobile 9.5 Web browser-gives a PC-like experience


• Wi-Fi capable


• Accelerometer


• Visual Voice-mail allowing users to listen to messages in their order of preference and manage them with a simple tap of the screen


• Speech to Action button for voice-activated services


• External Memory Card Slot (Supports up to 16GB microSD card)


• Stereo Bluetooth® Wireless technology


• Sprint Navigation


• GPS Navigation and Live Search


• Social sites - Facebook, MySpace, YouTube


• Sprint Mobile E-mail with corporate and consumer support


• Instant Messaging


• SMS Text


• Sprint TV®


• Sprint Music Store

BlackBerry Internet Service (BIS) v2.8 Release Coming 9/26

On 9/26/09, BlackBerry will update their BlackBerry Internet Service (BIS) from version 2.7 to version 2.8 Customers do not have to request or initiate this upgrade. It will be seamless to all BlackBerry customers on that date.

BIS 2.8 includes the following improvements to the BlackBerry Smartphone user experience.

• Seamless Sign-on: (This feature will be available 10 days after the 9/26 launch date)
  
  
  
  • This allows new subscribers who have a PIN, IMEI or ESN as a billing identifier to create a BlackBerry Internet Service (BIS) account from their BlackBerry Smartphone without having to create a unique Login Name and Password.
  
  
  • Existing Customers who currently use a user name and password to log into their BIS and would like to take advantage of the Seamless Sign-on would need to cancel their current BIS account and create a new one once version 2.8 is live.
  
  
  
  


• The BlackBerry Internet Service Web site


• The Service Books Option will be renamed to “Help”  From the Help screen, subscribers can do the following:
  
  
  
  • Send Service Books
  
  
  • Open the Help Web site
  
  
  • Access BlackBerry Answers
  
  
  • Access Contact Information for Wireless Service Providers