HTC Software Update to 5.07.651.1 now available

ALL HTC Evo Users, a super quick update just for you!

• Beginning 5/3/12, HTC Software Update to 5.07.651.1 will be rolled out in phases.


• Phases include:
  
  
  
  • Rollout to 7,500 users on 5/3/12.
  
  
  • Soak 2 weeks
  
  
  • Rollout to 25,000
  
  
  • Soak 2-3 weeks
  
  
  • Rollout remainder of base per standard rollout schedule (100k per day via network initiated update).
  
  
  
  


• Enhancements include: Add Sprint Connections Optimizer

Uconnect Access Media Center

Launching on June 18, 2012, Uconnect Access Media Center - Overview of the features and capabilities of the Uconnect Access Media Center R2, R3, R4.

Wanna jump directly to the goodies? Download the internal guides & docs on this unreleased device here!

• Fact Sheet: Uconnect Access Media Center


• 2013MY Uconnect Radio Guide Base Draft


• Uconnect Access – Customer Registration / Activation

Chrysler vehicles 2012 and beyond, have the option to include a Uconnect Access Media Center in lieu of the stock radio. With a Uconnect Access Media Center and a subscription to a Uconnect Access package, customers may enjoy many features like Pandora, Bing Local Search, Roadside Assistance Call, Navigation, Sports, Weather, and more through the Uconnect Access Media Center. Customers will also have the ability to remotely lock/unlock, horn blow, flash headlights, and start their vehicle with their smartphone or even via the web.

Note: 911 and Customer Care calls only via Media Center R2 & R3. Bluetooth paired calling available with all 3 Media Centers.

Features:

• Uconnect Media Center R2 - Smartphone (Brought-in-Phone) ready
  
  
  
  • 5” Color Touchscreen
  
  
  • Three hard-keys on either side of the display
  
  
  • Hands free / Bluetooth
  
  
  • SiriusXM Optional
  
  
  • Uconnect Access via Mobile
  
  
  
  

• Uconnect Media Center R3 - Embedded Sierra module in the Media Center and Smartphone (Brought-in-Phone) ready.  There are 2 different screen sizes for this radio.
  
  
  
  • 8.4” or 6.5” Color Touchscreen
  
  
  • “Navigation-Ready” (Customer Activated)
  
  
  • Integrated Voice Command, Hands free / Bluetooth
  
  
  • Touchscreen Climate Controls
  
  
  • SiriusXM Standard
  
  
  • Embedded Connectivity (U.S.A Only)
  
  
  • Uconnect Access
  
  
  • Uconnect Access via Mobile
  
  
  • Media Hub (SD, USB, and Aux inputs)
  
  
  • Remote USB Port
  
  
  
  

• Uconnect Media Center R4 will have embedded Sierra module in the Media Center and Smartphone (Brought-in-Phone) ready.
  
  
  
  • 8.4” Color Touchscreen
  
  
  • Navigation Standard
  
  
  • Voice Command, Hands free / Bluetooth
  
  
  • Touchscreen Climate Controls
  
  
  • HD Radio
  
  
  • SiriusXM Standard
  
  
  
  

Daily Maintenance - 5/8/12

Daily Maintenance - 5/8/12

DAILY MAINTENANCE REPORT

Sprint.com Community

SUMMARY: Thursday 05/03/2012 12:00 AM CT - 6:00 AM CT

DETAILS:

• Sprint.com Community will be unavailable for 6 hrs starting at 12:00 AM CT - 6:00 AM CT on 05/03/2012


• Community will be splashed during this maintenance

ACTIONS:

• Maintenance will end at 6:00 AM CT

ID: 31462

Boost Mobile Activations

SUMMARY: Thursday 05/03/2012 12:00 AM CT - 6:00 AM CT

DETAILS:

• Boost Mobile Activations will be unavailable for 6 hrs starting at 12:00 AM CT - 6:00 AM CT on 05/03/2012

ACTIONS:

• Maintenance will end at 6:00 AM CT

ID: 31461

Viewstar

SUMMARY: Thursday 05/03/2012 - 12:00 AM CT - 6:00 AM CT

DETAILS:

• Viewstar will be unavailable for 6 hrs starting at 12:00 AM - 6:00 AM CT

ACTIONS:

• The application will be available when the maintenance is complete at 6:00 AM CT.

ID: 630

New Sprint TEP tiers and deductibles coming in June

On 6/17/12, Sprint is introducing new TEP tiers and deductibles based on device Standard Retail Price (SRP).

• The $8 TEP tier remains in place for existing device models, while a new $11 TEP tier will be introduced to support high-end device models.


• Apple iPhones are not eligible for TEP.


• Tiers include:

	Deductible	Device SRP	Monthly TEP Charge
Tier 1	$50	≤$324.99	$8
Tier 2	$100	$325 -$549.98	$8
Tier 3	$150	$549.99 -$599.99	$11
Tier 4	$200	≥$600	$11

Why you need to know it:

• Customers buying a Tier 1 or Tier 2 device with TEP remain at the $8 tier.


• Customers buying a Tier 3 or Tier 4 new device and add TEP before 6/17 will:
  
  
  
  • Be at the $8 tier and then move to the $11 tier.
  
  
  • Receive multiple written notifications explaining the increase in their monthly TEP charges and deductibles.
  
  
  • Be sent a legal notification in the form of a letter by mail after 6/17/12 notifying them that their TEP monthly charge will be increased from $8 to $11.
  
  
  • See a $3 credit in their monthly bill from July through September, which will meet Sprint’s legal requirement to notify customers 90 days in advance of a price increase.
  
  
  
  

What you need to do:

• Tell customers about the new TEP changes when they buy a Tier 3 or Tier 4 device model before 6/17/12.


• For more information about these changes,see TEP, ERP, ESRP Reference Matrix and Know Changes to TEP Program Coming in June
  
  
  
  • CST: Go to CST Search and enter the keywords tep matrix and tep objections.
  
  
  • TW-Ops: Go to Products & Pricing > Product or Service drop-down list > Sprint Protection Programs
  
  
  
  

Frequently Asked Questions

What is TEP?
Total Equipment Protection covers virtually anything that can happen to your phone. Without TEP, customers who lose or damage their device might need to shell out the full suggested retail price (for example, $549.99 for a Galaxy Nexus) to replace their device.

Are there any Apps I can use to help with my TEP service?
Yes. When you enroll, you will receive an App that lets you track, alarm and remotely lock or wipe your device if it is lost or stolen.

If I already have TEP, will I be grandfathered into that rate?
Starting 6/17/12, TEP will be at $11 with a $150 deductible and will apply to the 4G LTE devices with a price of $549.00 and after 6/17/12.

When will I see this increase in TEP on my bill?
When you receive your next bill after 6/17/12, the new price will be listed.

Will I receive any other reminders about this besides this blog?
Yes. Within a few weeks, you will receive a welcome postcard in the mail. This postcard will remind you about the price change. You will also receive an email notification in June or early July that will provide more detail about the price change.

Why will the price for TEP on my 4G LTE device be increased to $11 in June. This seems high.
Due to the high replacement cost of these phones, it was necessary to increase the monthly charge.

Is this really worth the price?
Yes. You could be enrolled in TEP for 3 years and pay the $150 deductible for a loss/theft/damage claim and still not equal the replacement cost of your phone.

When can I sign up for TEP?
You can sign up for Total Monthly Protection within the first month of any device purchased and activated.

Sprint Customer Care Tools

Ever wonder what snazzy tools our care departments have to assist you when problems arise? The list is exhausting!

While most of these tools are internal, there are a few external ones thrown in for good measure. While you won't be able to access *most* of these tools, you can at least have a good idea of all the resources available to our agents, and what they do.
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Sprint Store Information Master Database

Ever wondered what info we have about the retail/Servie & Repair (S&R) stores that you don't? Believe it or not, it's not much! Basically, we have:

• Dealer Name / DBA / Legal Name & Address Info


• Standard Store Phone #


• Service & Repair Phone #


• Store Territory / Director of that area / Sprint Contact


• Store's Contract ID


• & Finally the store's hours

Some of you may find this info useful? Perhaps for directing complaints, direct phone numbers, or other reasons. In case you do, it's posted here as a google doc:

Sprint Service & Repair Master DB (2012) (Google Doc)

Keep in mind that most locations are simply DBA's with a Sprint contract. So when we have issues with them at an executive level we simply refer back to the division manager that enforces the contract, or requests a favor, but in the end, it's up to the store to handle situations within our guidelines.

#ISN Poll: What do you want to see more of?

[polldaddy poll=6182476]

Sprint April 2012 Launch Deck

we know we're late in the month, but our motto is better late than never, right?

Below is the Aprol 2012 Launch Deck for all new devices/plans/services/changes.

We will post May's next week!

UPDATE! it appears the google doc viewer is having some issues, so here' sa direct download link to the file:

April_2012_Launch_Deck

Customer Confirmation Emails

So... you've been offered a 'customer confirmation email'... ever wondered what those look like for the agent you're talking to on the other end of the phone? View the slidehow below the pic to see how we train some of our folks on the use of the Customer Confirmation Tool!


[googleapps domain="docs" dir="presentation/embed" query="id=1Ny__OJUL27vJD10fxJRVsVNcTJt2_Khj8reDHYe7F-Q&start=false&loop=false&delayms=3000" width="960" height="749" /]

..and we're back! Inside Sprint Now! Returns

...and we're back! after a 2 and a half year break, we're back. Some things happened, but in the end, all is well, and I'm still a 'mole' in the organization that hasn't been suspected. After half a million hits in my absence, it looks like the community is still in need of info, so  I'm glad to be back! Tell your friends and get ready for some more fun!