Here's the details:
- On 5/18, Sprint Sales expired and restricted the historical $29.99 Mobile Hotspot and $15 Phone as Modem options. Specialists can no longer add these options.
- Customers wanting to add or change Hotspot/PAM service must choose from the new $19.99 2GB or $49.99 6GB Sprint Mobile Hotspot add-on options.
- Some customers are losing their historical Hotspot/PAM options when they swap to new devices.
Some specialists are not sure if customers can keep their historical Hotspot/PAM options or why they can‘t add the historical options after a swap.
- Set customer expectations that they may lose the historical Hotspot/PAM options when they swap to new devices.
When swapping between different device technologies:
Be aware that historical Hotspot/PAM options systematically expire when performing the following device swaps:
- 3G to 3G/4G WiMax or vice versa
- 3G to 3G/4G LTE or vice versa
- 3G/4G WiMax to 3G/4G LTE or vice versa
Tell customers that their Hotspot/PAM options expired and are not available for the devices they‘re swapping to.
They can choose from the current 2GB or 6GB options.
When swapping to same device technology:
Historical Hotspot/PAM options remain on subscribers‘ accounts when performing the following device swaps:
- 3G to 3G
- 3G/4G WiMax to 3G/4G WiMax
- 3G/4G LTE to 3G/4G LTE
When customers request to remove their historical Hotspot/PAM options:
Tell customers that the options they‘re choosing to remove expired and you can‘t add them back to their accounts.
If they want to add Hotspot/PAM in the future, they have to choose from the current 2GB or 6GB options.
I am pretty torqued that this was not made clear BEFORE upgrading our phones to the new EVO Lte. I also cannot find where to view historical usage data on the account page. I went with the 2GB plan on my husband's phone hoping he doesn't use more than that. Can you help me out there?
ReplyDeleteSame here. Online activation failed on my LTEvo due to this change. I had to go to a physical store where I discovered the change in hotspot plans. The rep was unable to bring up any historical data, and I can't see where it is broken out online either. How are users supposed to know what their usage is? This seems like a major oversight on Sprint's part. If you're going to change plans around, at least give us the tools to make an informed decision!
ReplyDeleteRooting aside, I can't see paying Sprint for hotspot functionality when their 3G network is literally bursting at the seams - I personally get 100-400kbit throughout the day - just google for the hordes of posts about connection and speed issues.
ReplyDeleteWhat good is unlimited data at those speeds?!
Sadly, this will cause me to return my sleek, beautiful, battery-conscious, joy-to-be-held EVO 4G LTE and renewed contract in favor of a One X or SGS3 on AT&T or Verizon. That, and the fact that Denver isn't listed anywhere on the Network Vision announcements.
I thought the EVO launch issues were bad, but the network issues are condemning.
I was pretty pissed about this too. I think that Sprint should have made it clear but some people may not have upgraded which in turn causes them not to make as much. I think they screwed us with this one. I'd rather go without a hotspot than support their BS new hotspot plans.
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