Starting today (6/4) Customer Care specialists will begin calling targeted new consumer and IL (Individual Liable) customers 4-5 days after activation to review satisfaction and account options.
- Specialists will leave a message if they reach an answering machine or voicemail.
- Topics include:
- Welcome greeting
- Account authentication
- Device Satisfaction: Device questions, in-home coverage commitment and Wi-Fi benefits
- Account Review: email capture and e-bill promotion, plan review, first bill and next bill estimate
- TEP education
- Thank You and appreciation closing
- Sprint is reinstating the welcome call to address early life churn.
Wonder if that includes everyone who got phones back on the 24th or just the ones that got phones over the weekend or maybe just users who get phones after the 4th.
ReplyDeleteHey man....had some issues with service as well as phone but want to say thanks for a job well done in keeping us informed on the shipping of the phones few weeks back....
ReplyDelete