International Roaming Text Messaging Service for CDMA Customers

If you have a GSM/CDMA dual mode phone, you will be able to use it to send and receive text messages while roaming internationally for a low per message charge.

• Customers who have a GSM/CDMA dual mode phone can now send and receive text messages when roaming on an international roaming partners GSM network.


• Charges are: $.50 per sent message and $.05 per incoming message.


• Current text messaging Monthly Recurring Charge (MRC) plan does not include international roaming text messaging usage.

Weekend Maintenance Window 2AM-6AM 11/22

We'll be having some scheduled maintenance during off-peak hours this weekend, though very minimal in comparison to recent weeks.

• CDMA Homedeck (Handset home/landing page for the web), and the Digital Lounge will be unavailable from 2AM-6AM on Sunday 11/22


• Premium Content purchases, both new and stored, will be unavailable for download fromn 2AM-4AM on Sunday 11/22


• Wireless eCare will be unavailable during the same period - 2AM-6AM on Sunday 11/22


• Online Storefront, Sprint.com, and all Telesales systems will be offline 2AM-6AM also on Sunday 11/22

During this time, if there are any CDMA Provisioning requests (adds, changes, and deletes) made during this window, they will be delayed up to 4 hours. Continue to submit any requests as usual, and they will be held in queue until the maintenance window closes at 6AM, at which time they will be processed.

Pick 3 and Pick 5 Numbers on Any Network: Offers Expired!

Not that it should be any surprise, but with the launch of the new 'Any Mobile, Anytime', Account Services no longer offers the Pick 3 or Pick 5 Numbers on Any Network plans for customers that are requesting to leave Sprint®.

• With the Any Mobile, Anytime^SM offer, the Pick 3 or Pick 5 Numbers on Any Network retention offers are no longer needed.

• Customers should not be transferred to Account Services with the intention of getting the Pick 3 or Pick 5 Numbers on Any Network offers.

If for some reason you still have a Pick 3 or Pick 5 and decide to not go to a new plan that includes Any Mobile, Anytime, then Customer Care can still modify your selected numbers, business as usual.

Motorola Debut i856 Maintenance Release

A new software release, RA6.00.004, is available for Motorola® Debut™ i856 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

Issues that are fixed with the new software:

• Now has Battery Temperature Monitoring: A Cool Down Message screen appears when battery has been exposed to extreme heat.

What you need to do:

• When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RA6.00.004.
  
  
  
  1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
  
  
  2. Scroll down to Unit Info, Press OK.
  
  
  3. Scroll down to access Software, Press OK. The software version should be listed as RA6.00.004.
  
  
  
  


• If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.


• Customer downloading instructions:
  
  
  
  • 
    
    
    
    1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
       
       
       
       • Internet Explorer 5.0 or higher installed on your computer
       
       
       • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
       
       
       • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
       
       
       
       
    
    
    2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
    
    
    3. Power on the iDEN phone.
    
    
    4. Select the utility that matches the phone model.
    
    
    5. Connect the iDEN phone to the PC with a Data Cable.
    
    
    6. When the utility starts, follow the onscreen instructions provided.
    
    
    
    
  
  
  
  

Wireless Backup – Keep Your Contacts

DID YOU KNOW… If your phone currently supports Wireless Backup, .and you are switching to a device that does not support Wireless Backup, we will gladly email you a .CSV export of your contacts that are backed up on the Wireless Backup server ! You can then import the csv file into Outlook, or any other contact manager of your choice.

Contact Technical Support if you are in this situation and would find this useful. As always, our goal is for you to always have access to your contact, and to make the transaction between devices as seamless as possible.

Motorola Stature i9 Maintenance Release

 

 

A new software release, RB7.01.01, is available for Motorola® Stature™ i9 customers. Customers with access to a phone cable to connect to a computer and internet access can download this new software themselves. Customers can also go to an authorized Service and Repair center and have a technician update their phone to this new software version.

 

 

 

 

Issues that are fixed with the new software:

• Customers who text in Right to Left languages (RTL) can now make calls by selecting call back number hyperlink in the Unified Client Viewer (Short Messaging Service (SMS) and Multimedia Messaging Service (MMS)).


• Phone no longer locks up while in idle mode.


• Phone no longer will experience a reset when the deleting a profile while in Zoom mode.


• Phone no longer displays the SMS service center number on incoming messages.


• Calling and dispatch animation clears as soon as a call or dispatch is terminated.


• Users can now upload contacts to the Web server after they have added an SDGC talk group.


• Phone no longer resets when accessing messages with attached pictures that contain imbedded text.


• External backlight now turns off after disconnecting from a charger.


• Phones experiencing a Temporary Error Condition no longer suspends SMS messages.


• Unread Message icon now displays on the status bar when MMS is disabled.


• Ringtone assignment no longer changes with voice playback interaction.


• SMS messages with 765 characters no longer display as empty.

What you need to do:

• When a customer reports an issue with their Motorola Stature i9 device, first verify the software version of the phone is RB7.01.01.
  
  
  
  1. From the idle screen, press #, *, Menu, the Right Key (Next To OK) in rapid succession. The Trace Mode menu displays.
  
  
  2. Scroll down to Unit Info, Press OK.
  
  
  3. Scroll down to access Software, Press OK. The software version should be listed as RB7.01.01.
  
  
  
  


• If the customer is not on the latest software version, tell them if they have access to a phone cable to connect to a computer and internet access, they can download this new software themselves or they can go to an authorized Service and Repair center and have a technician update their phone to this new software version.


• Customer downloading instructions:
  
  
  
  • 
    
    
    
    1. Have the customer confirm that their PC matches the following requirements before selecting the correct utility on the Web site:
       
       
       
       • Internet Explorer 5.0 or higher installed on your computer
       
       
       • If using a USB Data Cable computer operating system should be: Windows 98 SE™, 2000™, ME™, and XP™
       
       
       • If using an RS232 Data Cable computer operating system should be: Windows 98™, NT 4.0, 2000™, ME™ and XP™
       
       
       
       
    
    
    2. Go to the Motorola Web site at: http://idenphones.motorola.com/iden/support/software/html/firmware_utility.html and download the software to the phone.
    
    
    3. Power on the iDEN phone.
    
    
    4. Select the utility that matches the phone model.
    
    
    5. Connect the iDEN phone to the PC with a Data Cable.
    
    
    6. When the utility starts, follow the onscreen instructions provided.
    
    
    
    
  
  
  
  

Labor Reduction Talking Points

As you’ve already heard by now, we’re going to be cutting just over 2K jobs by the end of next month. Here’s the public talking points, with more insight on them in the coming days….

Sprint Nextel announced on Nov. 9 that the company will eliminate 2,000 to 2,500 jobs.

• The plan is to reduce annual internal and external labor costs by approximately $350 million.
• Impacted employees will be identified in the coming weeks.
• Workforce reductions will be spread across the company.
• Most impacted employees will leave the company before year’s end.
• The company pledges to retain a high standard of customer service.
• Despite this announcement, we have a lot of momentum leading into 2010 and much progress of which we can be very proud, particularly in Customer Management.
• We have now achieved seven consecutive quarters of improvement in customer satisfaction and first call resolution through the third quarter of 2009.
• We still have a lot of work ahead of us, but we are on the right path to stem the tide of customer losses, regain our footing on revenue, and strengthen our brand.

Self Service Options on your HTC Hero and Samsung Moment

Starting last week, HTC Hero and Samsung Moment customers may have noticed a new application on their phone that lets them perform 3 self service options.

• HTC Hero and Samsung Moment customers can use the new Device Self Service application on their phones to: update their profile, update firmware, and update PRL (Preferred Roaming List) functions.

Some November Bills Delayed

Customers in November billing cycles 7, 8, and 9 may receive their bill late due to invoice issues with a recent system update.

Impacted customers will still be able to view their bill in sprint.com on 11/16/09.

Specialists may not see a November bill image for some customers in CSM or sView until the cycle has been released.

eBill customers will also see a delay in their eBill e-mail notifications.

Mailing could be delayed by 2-3 days.

BlackBerry 8830 World Edition and BlackBerry Pearl 8130 Maintenance Release

BlackBerry released new software version 4.5.0.175 for the BlackBerry® World Edition 8830 smartphone and the BlackBerry® Pearl™ 8130 smartphone on sprint.com/downloads on 11/12

Issues that are fixed with the new software:

• Home screen will display the New Message Received indicator on all received SMS messages.
• The vertical position of the banner on the Home screen will be adjusted and the font height for unread messages on the banner will be corrected.
• SMS messages set to Immediate will be sent immediately as expected.
• Random delays in audio routing between the time the call was answered and the time the caller’s voice is heard will be fixed.
• The Signal Strength Indicator (RSSI) will no longer fluctuate randomly. 
• Security issue fix - certificates now make it apparent that a null character difference could cause a certificate request.

Google Voice & Sprint... 11/08/09

 

At yesterday’s keynote address at the 2009 Open Developer Conference, Steve Elfman gave us some great news and details about how we will allow Sprint users to integrate Google Voice into their Sprint service…. actually the more official wording went more like:

“Sprint is proud to promote access to the new voicemail feature in Google Voice™ to deliver an even richer experience to customers.”

 

Here’s the goodies…

• Google Voice™ - starting 11/8/09, all Sprint price plans will include free conditional (no answer/busy) call forwarding (*73,*74,*28).
  • No action is required on your part, it’s all automatic. Unconditional (immediate) call forwarding (*72) will remain $0.20/minute.
• Simply Everything customers will also begin receiving unconditional call forwarding (immediate) included in their plan beginning late November. More info on this closer to time!

PRL Updates in select LA markets

Starting this morning, we have released new Preferred Roaming List (PRL) updates that allow customers in select areas to keep their roaming ability. This will mean nothing to 99.99% of you that read the blog, but for those few that do, I know you’ve been waiting on this for a little while now, so here you are.

The new PRLs (standard 10055/50555, EVDO 20255/60655 and data card 60755) resolve the loss of mobile broadband roaming as home service in Houma, LA and surrounding markets.

These same PRLs will also resolve the following roaming outages expected to take place on the targeted dates indicated.

• 10/28/09 - loss of roaming voice and 1XRTT - Mohave County (This PRL update does not resolve mobile broadband roaming coverage loss for customers in this area.)


• 11/13/09 - loss of roaming voice and 1XRTT - Yuma County and La Paz County, AZ


• 11/18/09 - loss of roaming voice and 1xRTT - Santa Cruz County, AZ(This PRL update does not resolve mobile broadband roaming coverage loss for customers in this area.)

Customers living in or traveling in these counties should update their PRL prior to the roaming network date, or they will lose the listed services.

Note: Dates listed are planned; however, actual actual dates may vary by about 1 - 3 days before or after.

Visual Voicemail: Upgrade Required

If you’re lucky enough to have visual voicemail on your device, then there’s an update available that you probably didn’t even know about! It’s a required update/release that came out the 2nd week of September.

You may have been ignoring the prompts, or maybe you weren’t sure what they were.. but go ahead, and click upgrade on your device. In fact, you will be required to upgrade in order to continue receiving visual voicemail in the near future. In the coming weeks, if you have not updated it, you will only receive a notification that a message was received, however the message itself will never appear on your device. This means you would not receive your actual messages, so PLEASE ACCEPT THE UPGRADE AS SOON AS POSSIBLE!

Just over 20% of our visual voicemail subscribers have completed the upgrade on their device. There is no risk involved, and it only takes a couple of minutes, so why not go ahead and do it now? If you’re setting up your visual voicemail, you should encounter the following prompt: “An upgrade is now available” – simply choose upgrade.

You can also get there on your own accord through the Voicemail icon > Menu > Settings > Check for Upgrade.

If you encounter a message stating “Install Blocked: For security, your phone is set to block installations of applications not sourced in Android Market”, follow these steps:

1.Click ‘Settings’

2.Check the ‘Unknown Sources’ box, and OK on the ‘Attention’ pop-up

3.Press the back hardkey to return to the Visual Voicemail Inbox

4.Choose Menu > Settings > Check for Upgrade, & click ‘Upgrade’

5.Once it’s found, choose ‘OK’, then ‘Install’, then ‘Done’

To verify the upgrade was successful, or that you have already completed the upgrade on your device,  select the Voicemail icon on your device, and repeat step 4 above. If you have already completed the upgrade, you will receive a message stating: “No upgrade is available at this time”.

Direct Protect (DP) Program Coming to an End

Direct Protect program gives iDEN and some PowerSource customers coverage for their equipment for physical and liquid damage, and lost or stolen phones. This program will permanently end on 1/8/10.

• Effective 1/8/10, existing Direct Protect customers will be migrated to either Total Equipment Protection (TEP) or Equipment Replacement Program (ERP).
  • Direct Protect and ESRP customers will be migrated to TEP.
  • Direct Protect-only customers will be migrated to ERP.
  • Direct Protect customers with a Government DP plan will be migrated to Government TEP.
• Customers are given the option to contact Sprint or Asurion and opt-out of the auto-enrollment to TEP or ERP. This will leave them with no equipment coverage when the program ends on 1/8/10.
• This change is being communicated to customers by direct mail starting 10/22/09.
• The letters will provide detailed information regarding this conversion and will include the following:
  • Highlights of TEP and ERP programs,
  • A new Coverage Certificate with the terms and conditions of the new coverage.
  • Deductible Schedule based on the model of the phone.
  • Asurion contact information if customers want to convert to TEP or ERP prior to the automatic conversion.

Important:

• Direct Protect customers should continue to call The Signal for claims until they are converted to TEP or ERP on 1/08/10. Direct Protect customers should not call Asurion for claims for a loss that occurs before 1/8/10.

Sanyo Incognito SCP-6760 12/06/09

 

 

4G WiMAX: Texas, Illinois, North Carolina & Philadelphia, Pennsylvania

Tomorrow, 10/25 - 4G WiMAX will launch in the Philadelphia, PA market! and then....

On 11/1/09, 4G WiMAX launches in these new Texas markets: Dallas-Fort Worth, North Carolina markets - Charlotte, Raleigh and Greensboro.

• The wireless revolution began late 2008, when Sprint introduced a new era for wireless consumers, with the launch of the first dual-mode 3G and 4G USB modem in Baltimore. For the first time ever, customers experienced WiMAX connection with lightning-fast speed. Including speeds 3-5 times faster than 3G with peak download speeds of 12 MegaBytes per second (MBPS).


• Aggressive 4G market expansion is under way including coverage across 80 markets by the end of 2010.  IMPACT and Sprint.com provide coverage details.


• All Care specialists are able to and should assist a 3G/4G dual-mode customer with questions, billing support, and basic troubleshooting.  Only when customers require more than basic troubleshooting should they be transferred to the 4G Dedicated Support Team.


• WiMAX KMS information is easy to locate using the Content Directory - it is located under Products, 4G-WiMAX, All Specialists.

How 3G Compares to WiMAX (4G):

Feature	4G (WiMAX Broadband)	3G Service (CDMA Broadband)
Speed	Average download: 3-6 Mbps	Average download: 0.5-1.4 Mbps
Technology	WiMAX Standard - Network built for mobile broadband wireless data that is IP centric	CDMA Standard - Cellular voice network based on CDMA technology with added on data features
Reliability	Built into the 4G network based on Sprint’s heritage and experience in providing highly reliable networks	Integrated into Sprint’s 3G network
Security	WiMAX 802.16e includes the use of X.509 security certificates for both the devices and the network. Provides greater security by preventing fraudulent devices from entering the network. Helps users validate they are receiving a valid network operator signal.	Sprint Mobile Broadband uses secure CDMA technology.
Cap	No data cap	5 Gigabyte data cap
Download Times (based on peak speeds)	10MB Photo - .8 Seconds 250 MB Movie - 21 Seconds	10MB Photo - 3.3 Seconds 250 MB Movie - 83 Seconds
Enables	* Video Chat * IP TV * Cloud Computing * Synchronization * Digital Storage * User Generated Media Content * High Definition * Full Length Video * Hard Drive Synchronization * HULU * Online Interactive Gaming - Halo	* Instant Messaging * Audio Conference * Desktop Applications Windows * E-mail * User Generated Media Content * Standard Definition * Short Video Clips * File Synchronization * You Tube * Online Static Gaming - Sudoku, Chess

WiMAX requirements:

• To experience 4G, you must:
  
  
  
  • Be in the Baltimore MD, Portland OR, Las Vegas NV, Atlanta GA, Boise ID, and Bellingham WA area (prior to this launch of additional markets)
  
  
  • Have a 4G connection card plan (shown in the table above)
  
  
  • Have the U300 Mobile Broadband Card
  
  
  • Have Sprint Smartview - version 2.24 or higher
  
  
  
  

• A 2-year service agreement is required for new customers on U300 device purchase.

New Firmware Upgrade for MiFi 2200

On 10/22/09, a new firmware upgrade will be available to MiFi™ 2200 by Novatel Wireless Personal Hotspot customers (Firmware 142).

• The free firmware upgrade will be available for download within the MiFi device’s Administration page 10/22/09.


• MiFi 2200 by Novatel Wireless customers will not be notified, prompted, or aware in anyway that there is a firmware upgrade available.

Known Issues and Enhancements Provided with this Software Upgrade

• Now fully compatible with Nintendo DS and BlackBerry Curve


• No longer goes into hibernate mode while plugged into AC.


• Now works properly while roaming internationally


• New Administration page enhancements:
  
  
  
  • Fixed Roaming indicator added
  
  
  • Sprint Only mode support added
  
  
  • Allows international access
  
  
  • WiFi Channel Default changed to ‘Auto‘
  
  
  • DHCP IP ranges now support class A, B and C
  
  
  
  

• Ready to Upgrade? on 10/22 here are the steps:
  
  
  
  1. Logging on to the MiFi’s Administration page.
  
  
  2. Click on WWAN tab.
  
  
  3. Select Configuration.
  
  
  4. Click Update Firmware.
  
  
  
  

BIS Seamless Sign-On Issues – BlackBerry 9630 Tour

BlackBerry Internet Server (BIS) version 2.8 Seamless Sign-on has now launched and is working fine for everyone… well, almost everyone! It seems that Blackberry Tour users are having an issue, but more than that – the default workaround directions given to the user on the device are also incorrect!.

New customers who use the Email Settings icon are not able to set up their BIS account and integrate personal e-mail accounts (for example: Gmail, Yahoo, Hotmail). Instead, they receive this error message and these incorrect steps to fix the issue:

“Your Device is not registered. Please register your device and Try again.”

The on-screen help will guide you to correct this by going to the  device options, clicking Advanced Options. Click Host Routing Table. Press the Menu Key or the Trackwheel. Click Register Now

The problem? The steps listed in this error message do not fix the issue!

---

Here is the correct solution:

New BlackBerry Tour Customer Instructions:

• There are 3 easy steps if a user needs to set up their BIS account immediately:
  
  
  
  1. Access the device Browser icon.
  
  
  2. Type www.sprint.blackberry.com into the browser URL.
  
  
  3. Agree to the Terms and Conditions.
  
  
  4. Enter the e-mail account user name and password to integrate (for example: Gmail, Yahoo, Hotmail).
     
     
     
     • The BIS account is now set up and customers can receive their integrated e-mail.
     
     
     • If the customer needs to access their BIS account to edit their e-mail account before a fix is communicated, follow these same steps.
     
     
     • The Email Settings icon will not work - even after the BIS account is set up using this workaround - until a fix is in place.
     
     
     
     
  
  
  
  

Existing BlackBerry Tour Customer Instructions:

• Until a fix is in place, recommend customers do not delete their BIS account in order to try and set up with Seamless Sign-On on their device.


• If a customer does choose to delete their account or it is deleted by accident, follow the workaround steps.

Samsung Intrepid – Activation Walkthrough

Ready to activate your new Samsung Intrepid tomorrow? Since it’s almost expected by now, I thought I would go ahead and give you a preview of the steps involved. Of course, most of the time all that is required is that you visit sprint.com/activate and then power on your device, and everything is quick, fast, and automatic.

This walkthrough is intended more for the uber-tech-savvy users that just like to know how everything works – and of course the Sprint retail agents, who tend to send me the most emails and comments, hands down – thanks, btw for keeping me busy! I love your emails.

---

Primary & Preferred Programming Method:

• Hands Free - Open Mobile Alliance/Device Management (OMA/DM)

If you have to resort to any of the manual programming methods, you’re going to need the ESN/MEID, may as well begin there:

• The ESN/MEID can be found in two places.
  • Underneath the battery in the phone on the right side of the barcode sticker.
    • Turn off the phone and remove the battery to view.
  • The Barcode sticker on the end of the original box, labeled DEC-HEX.
    • This should always be the secondary method as the box and phone do not always match.

---

INSIDE: Full post includes screenshots & step-by-step walkthroughs for: First Time Activation Programming, One-Touch Programming, & of course the Manual Programming Steps.

Read Full Post…

HTC Hero At-A-Glance Feature Review

Still undecided about the new HTC Hero? Here’s a quick review of the features, and a ‘What’s in the box’ list, too. Be sure to check the full post link below, as the list was too exhaustive for the main page.

Hardware Features:

• Processor/Chipset: Qualcomm® MSM7600™


• Display: 3.25” HVGA TFT 262K colors and 320 x 480resolution


• Network: Sprint Now Network with Power Vision Rev A


• Bluetooth: Bluetooth® 2.0 with EDR A2DP, AVRCP-Player; HSP; HFP; SDAP


• Form Factor: Smaller Candy bar form factor with integrated antenna, Capacitive Multi-touch screen with virtual keyboard, trackball, Talk Key, End Key, Menu Key, Home Key, Search Key, Back Key and Volume Slider.


• Dimensions: 4.46" (L) x 2.22" (W) x 0.54" (D)


• Weight 4.5 oz (with battery)


• Internal Memory: ROM: 512 MB, RAM: 288 MB DDR SDRAM, microSD™ slot for expandable storage up to 32 GB (includes 2GB microSD card installed)


• Camera: Built-In 5.0 megapixels with…
  
  
  
  • Photo Resolution: 2048x1536, 1600x1200 (UXGA), 1280x960 (SXGA), 640x480 (VGA), 320x240 (QVGA)
  
  
  • Video Resolution: 352x288 (CIF), 320x240, 176x144, 128x96
  
  
  • Digital Zoom: Up to 4x
  
  
  
  


• Accelerometer, Digital Compass and light Sensor


• Battery: Removable 1500 mAhr, lithium-ion Battery with Talk time Up to 4.0 Hours continuous talk time


• Headset: HTC ExtMiniUSB and 3.5mm


• Wi-Fi®: IEEE 802.11 b/g: Wi-Fi provides wireless Internet access over distances of up to 300 feet (100 meters).

Wait, there’s MORE! Due to the length of the ‘At-A-Glance’ features of this kick-ass HTC device, click through to the full post to view the Software Features, & ‘What’s in the Box’ sections…

Samsung Intrepid 10/11

Ready for a smooth combo of Windows productivity, rich web browsing, and advanced personalization? If you’re looking for a real powerhouse and aren’t ready to go Android, or can’t justify the price of the new Touch Pro II, then you might just find this is the answer you’ve been looking for. It’s actually almost slipped under the radar to be so feature packed. Meet the Samsung Intrepid:



Here’s a quick overview – check below for the full device userguides, & more !

• Available October 11 in all channels


• $149.99
  (2YR SVC AGR, after $50 instant savings and $100 MIR)


• IE 6, Bing intergration


• Adobe Flash Lite – Works GREAT!


• MS My Phone Service – access, manage, & backup your personal info on your device.


• MS Tellme – voice user interface – a Sprint First !

• 2.5” touch-screen interface


• 320 x 240 Resolution


• Full QWERTY keyboard


• 3.2 megapixel camera & camcorder


• MS Office Suite included.


• Stereo Bluetooth


• mircoSD slot, up to 32GB media card.


• Easy access to Facebook, Flickr, Twitter, & more…


• Threaded text messaging, and easy instant messaging access


• Windows Mobile Email (both work & personal)
  
  
  

Here’s the full PDFs, for the inquisitive:

• Samsung Intrepid User Guide Final


• Sasmung Intrepid Features Guide


• Samsung Intrepid International Roaming


• Samsung Intrepid Basics Guide Final


• Samsung Intrepid Email Guide


• Samsung Intrepid Getting Started

If you’ve had the chance to try it out yet, I’d love to hear your feedback in the comments!

Samsung Moment - Sprint's 2nd Android Phone

The Samsung Moment comes preloaded with Android Market. This gives Moment users the ability download thousands of applications, widgets and games on their phone. Customers can pre-register for the Samsung Moment starting today at www.sprint.com/moment. The Samsung Moment is available for sale on 11/1/09.



What is the Android Market?

• Android Market is an online center that lets people find, buy, download, and rate applications and other content for mobile phones equipped with the Android operating system.


• Literally thousands of applications are available within the Android Market.

What you need to know:

• The Samsung Moment will be available at launch (11/1/09) in all Sprint channels including Web (www.sprint.com), Telesales (1-800-SPRINT1) and our national retail partners.


• Samsung Moment users can take advantage of Sprint‘s great value with both the Any Mobile, Anytime^SM and Simply Everything^SM plans.

Check out just a few of the great applications!

• Pandora®


• ShopSavvy™


• Twitter™


• Shazam™


• Amazon.com®


• USA Today®


• Flixster®


• PacMan™


• CraigslistChecker™


• MySpace™


• Sprint exclusive applications - NFL Mobile Live and NASCAR Sprint Cup Mobile

Features of the Samsung Moment

• Device navigation through an optical joystick.


• Wi-Fi capability


• Integrated GPS navigation


• Accelerometer


• 3.2 megapixel camera and camcorder


• Stereo Bluetooth® 2.0 Wireless technology


• Expandable memory up to 32GB


• Sprint TV® with live and on-demand programming


• NFL Mobile Live and NASCAR Sprint Cup Mobile^SM


• Easy access to social networking sites, including Facebook®, Flickr® and Twitter


• 3.5 millimeter headphone jack


• Visual voice mail for quick and easy access to specific voice mail messages


• Access to personal and corporate e-mail through Active

Check out these links for more information.

• www.sprint.com/moment


• http://developer.sprint.com/android


• http://developer.sprint/devcon2009


• www.samsungmobileusa.com


• www.samsung.com.

BlackBerry 8330, 8130, 8830 Maintenance Release 10/14

Update time! On 10/14, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 8330, 8130, and 8830 handsets. It will post to Sprint.com/downloads on 10/21/09.

• The new software version is 4.5.0.175 bundle 295.


• The BlackBerry 8330, 8130, and 8830 MR fixes the following issues.
  
  
  
  • Display:
    
    
    
    • If the customer received a new email or SMS text message, the Home screen might not have displayed an indication of a new message received.
    
    
    
    
  
  
  • Wireless Network:
    
    
    
    • In some cases, the signal strength indicator (RSSI) might have fluctuated randomly and the customer’s device might have appeared to have a strong connection to the wireless network, followed by a weaker connection.
    
    
    
    
  
  
  • Messaging:
    
    
    
    • Previously, if the customer’s SMS delivery option was set to immediate, their device might not have sent the SMS message immediately as expected
    
    
    • If the customer’s were sent multiple MMS messages, they might not have received all of the MMS messages.
    
    
    
    
  
  
  • Phone and Voice Dialing:
    
    
    
    • If the customer received a phone call there might have been a delay in audio routing between the time they answered the call to when the recipient heard their voice.
    
    
    
    
  
  
  
  

Hold tight for the update next week, and post your experiences / thoughts when it arrives…

BlackBerry 9630 Tour Maintenance Release 10/13

On 10/13/09, BlackBerry will release a Maintenance Release (MR) for the BlackBerry 9630 Tour. It will post to Sprint.com/downloads on 10/19/09.

The BlackBerry 9630 MR fixes the following issues.

• Display:
  
  
  
  • In some cases, the device might have incorrectly displayed the roaming triangle, even though the customer is on a Home SID.
  
  
  • The Home screen might have appeared completely white and might have returned to the expected display by scrolling the trackball.
  
  
  • If a customer was on a phone call for an unspecified length, the display screen might have become idle and the counter might not have displayed the duration of the call and rather, the duration of a previous call.
  
  
  
  


• Camera and Video Camera:
  
  
  
  • In some cases, when the customer tries to take a picture with their device, the camera application might not have opened, even if the customers closes other open applications as instructed by the dialog box.
  
  
  
  


• Media:
  
  
  
  • In some cases, when the customer tries to play a video on their device, the media player might have displayed as a black screen and the video might not have played.  When returned to the Home screen, the media player might have unexpectedly remained in the foreground.
  
  
  
  


• Phone and Voice Dialing:
  
  
  
  • The customer might not have been able to select Call Forwarding from the Options menu and might have received an error message advising that this feature was not available
  
  
  
  

Sanyo 2700 Maintenance Release Available Now

A software update is available Over the Air (OTA) for the Sanyo 2700 starting 10/5/09.

Fixes Provided with this Software Update

• Call Tones are now available


• Text input mode changes without user prompt has been corrected


• Personal calendar has been corrected for recurring events


• 911 audio call no longer interrupted by WAP (Wireless Application Protocol) push or SMS (Short Messaging Service) alert

New Functionality Available with this Software Update:

• This software update adds calendar functionality.  The calendar functionality requires a separate update.


• Customers accessing e-mail after downloading the software update are told of the new update for the e-mail application.


• Customers accessing e-mail before downloading the software update see the following message: A new feature which will allow you access to your online Calendars has been included. In order to take advantage of this exciting new capability, please go to the ‘Main Menu‘ on the device and select ‘Tools->Update Phone->Update Firmware‘ to complete this process.


• If the customer does not perform the device update, they will not be able to access the calendar features included in the e-mail update.

What you need to do:

• When a customer reports an issue with their Instinct s30 device, verify the software version of the phone.
  
  
  
  • Go to Main>Setting>Phone Information>Version.
  
  
  • Firmware Version after the update is 1.006SP
  
  
  
  


• The customer can initiate an update from Main >Setting > General > Update Software.

Sunday AM Services Downtime

As is almost tradition for the past several months, we will be running scheduled maintenance and upgrades starting as early as midnight, and lasting as long as 6AM. Here’s what will be effected this week (all times are KS/Oakland Park time – Central):

Wireless HomeDeck: 2AM – 6AM on 09/27

• Wireless HomeDeck on the customers phone will be unavailable to purchase premium content, ringers, etc for 4 hours starting at 2:00 AM CT.


• The internet will still be available from the handset, however you may need to type in the URL in the browser’s address bar, and the landing/home deck will be down.

SPO (Sprint Plan Optimizer): 2AM – 6AM on 09/27

• No portion of the SPO tool will be available during this maintenance window.

Sprint.com - Online Registration & Address book: 2AM – 6AM on 09/27

• New account registration will not be available during this maintenance window.


• You will not be able to manage your online address book during the window.

Sprint.com – Manage, Media Mall, Online Store, Digital Lounge: 2AM – 6AM on 09/27

• All primary service options hosted on sprint.com will be down during this window.


• You will not be able to login or manage your account during this window.


• No digital content will be able to be purchased or managed during this window.


• New phone orders will not be able to be placed during this maintenance window.

For any Sprint employees interested, OLIVE, TOES & FAST will also be unavailable during this time for scheduled maintenance.

As always there’s a good chance that everything will be wrapped earlier than 6AM, and 99% of the user base will sleep through it all anyways and never know it happened. All customer facing or impacting venues will be given priority over internal facing items should any maintenance window need to be extended. There should not be any delay or increase to care or retail agents in any LOB for Sunday morning opens, expect BAU.

HTC Hero User Guide

What blows the HTC Touch Pro II out of the water and launches on October 7? The HTC Hero, that’s what! It may seem like a tough decision between the Hero and the Touch Pro II – especially for those accustomed to a Windows Mobile device – but once the Hero is in your hands, the decision is an easy one.



While we wait for the official launch date to get here, below are some goodies to get you started…

HTC Hero Getting Started Guide

HTC Hero Users Guide (Full)

HTC Hero Programming / Activation Walkthrough

Since there’s a lot of both curious and tech-savvy readers here at ISN, below is a preview of what activation/programming will look like on the new HTC Hero (launch is 10/07/09)! Screenshots are directly from the device itself, and show the more technical side of programming/activation – which is generally a quick and easy process.

First-time Activation Programming Steps: Hands Free - OMA/DM

1. If the customer has not powered on the phone, request that they leave the phone Off until advised.

2. Check provisioning by searching the Switch Control Query Tables in CSM:

3. Turn on the phone by pressing and holding the Power button. The power button is located at bottom-right with the device facing you.

4. The device will begin setup.



5. The Device will automatically contact the network and provision the handset.



6. Once complete, the customer will see, Your device has been activated and will be restarted to apply the change.



7. If the device provisions correctly, the customer is returned to the home screen

8. The phone is now ready for use to make voice and data calls.



One Touch Programming Steps: To be used only if First-time Activation Programming fails.



1. If the device fails to provision an Error Code 407 will be displayed. Tap OK.



2. To retrigger OTA. Press the Menu button then Tap Settings to display the Setting options.



3. In Settings, flick up then Tap About Phone.



4. Tap Update Profile



5. You will see a message Device Configuration - “The network is preparing your service…Please wait…” Do not interrupt this process. If the screen goes into sleep mode you may tap the screen to wake up the device. (do not hold down the End key as it will interrupt the process).



6. Once completed the device will return to the Setting Tab. Press the Left Phone Key to make a test call.

Manual Programming Steps: To be used only if Switch Query Tables Shows Complete Error or when Launching the Web browser fails:

• If Hands Free OMA/DM and One Touch were unsuccessful, have the customer perform the following manual programming steps on the phone:

1. Look up the 6-digit Master Subsidy Lock (MSL) code in CSM.
   
   
   
   1. Open the Manual Programming screen in CSM.
   
   
   2. From the Profile tab, click Page Options.
   
   
   3. Click Manual Device Programming.
   
   
   4. Click Master Subsidy Lock tiny button to view MSL code.
   
   
   
   


2. Press the Left Phone Key to bring up the Dial Pad. Press ## followed by the 6-digit Master Subsidy Lock (MSL) code, followed by an additional #.

1. 
   
   
   
   • Example: ##123456#.
     
     
     
     • The last # entered will not show on the display.
     
     
     
     
   
   
   • The Service Program screen will be displayed, highlighted on View.
   
   
   • Important Notes:
     
     
     
     • Handle the MSL with extreme caution.
     
     
     • When it must be shared with the customer, refer to it as a six-digit number instead of MSL.
     
     
     
     
   
   
   
   

1. Tap Edit Mode.

1. Tap on Mobile Directory Number (MDN) to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MDN. Then Tap OK

1. Tap on the MSID to select it.

1. Tap on Number and using the Virtual keyboard type the 10-digit MSID. Then Tap OK

1. With the correct MDN and MSID entered, Press the Menu key and Tap on Commit Modifications.

1. The prompt will appear verifying update. Tap on OK or the device will reset automatically.

All Done – it’s just that easy! Place a test call from the device, and you’re all done.

Domestic Roaming Mobile Broadband Service No Longer Available for Select Markets

Summary: Starting 9/18/09 some Sprint CDMA customers will experience slower broadband connectivity and a few customers will experience a loss of voice and data connectivity while roaming on select Sprint roaming partner networks.

Specialists: All CDMA
Customers: Select Markets in Select States - see below
Effective Date: 9/18/09

What you need to know:

• Sprint CDMA customers roaming in the following markets will experience a loss of Mobile Broadband (EVDO) connectivity on our roaming partner‘s network. They can still connect at 1xRTT speeds.


• This means when customers are roaming in these select markets, they will experience slower connectivity.
  
  
  
  • Georgia - Impacted Market: Waycross
  
  
  • Ohio OH - Impacted Markets: Defiance and Napoleon
  
  
  • Virginia – Impacted Markets: Staunton, Marion and Wytheville
  
  
  • Tennessee– Impacted Markets: Morristown, Bristol, Johnson City and Kingsport
  
  
  • Wyoming– Impacted Market: Yellowstone
  
  
  • Montana– Impacted Market: Malta & Glasgow.
    
    
    
    • Note: For Montana customers only, the Strategic Alliance Roaming (SRA) experience has changed. These customers will not have Mobile Broadband, but will now have Voice and 1xRTT with a roaming icon displayed.
    
    
    
    
  
  
  
  


• Sprint CDMA customers roaming in the following market will experience a loss of voice and data connectivity on our roaming partner‘s network.
  
  
  
  • Louisiana - Impacted Markets: Houma
  
  
  
  


• Coverage tools are being updated to reflect loss of service by 15th of the month.


• Network Event Board is being updated accordingly.

What you need to to do:

• If customers call because they experience the slower connectivity or a loss of voice and data connectivity while roaming in these markets, apologize for the inconvenience.


• Let them know Sprint is aware of the issue and working to resolve quickly.

New Samsung Instinct HD - Coming 9/27 to Best Buy and 10/11 All Other Channels

Details:

• Launch Date:
  
  
  
  • 9/27/09 Best Buy
  
  
  • 10/11/09 All Sprint Channels
  
  
  
  


• Price:
  
  
  
  • SRP $499.99
  
  
  • 2 year contract $150
  
  
  • Mail-in-Rebate (MIR) $100
  
  
  • Net $249.99
  
  
  
  


• Customers will experience the full capabilities of the device, when they sign up for 1 of the required plans - Sprint Simply Everything (450, 900, or Unlimited), Everything Data Share (1,500 or 3,000), or the new Business Essentials Messaging and Data plans.

Check out These Key Features!

• New larger touch screen with higher resolution display-3.2” HVGA


• HD Video capable-Record, view and output HD videos and photos to an HD capable (720p) display (Accessory Output Cable Required)


• 5.0 megapixel camera with flash and camcorder


• Opera Mobile 9.5 Web browser-gives a PC-like experience


• Wi-Fi capable


• Accelerometer


• Visual Voice-mail allowing users to listen to messages in their order of preference and manage them with a simple tap of the screen


• Speech to Action button for voice-activated services


• External Memory Card Slot (Supports up to 16GB microSD card)


• Stereo Bluetooth® Wireless technology


• Sprint Navigation


• GPS Navigation and Live Search


• Social sites - Facebook, MySpace, YouTube


• Sprint Mobile E-mail with corporate and consumer support


• Instant Messaging


• SMS Text


• Sprint TV®


• Sprint Music Store

BlackBerry Internet Service (BIS) v2.8 Release Coming 9/26

On 9/26/09, BlackBerry will update their BlackBerry Internet Service (BIS) from version 2.7 to version 2.8 Customers do not have to request or initiate this upgrade. It will be seamless to all BlackBerry customers on that date.

BIS 2.8 includes the following improvements to the BlackBerry Smartphone user experience.

• Seamless Sign-on: (This feature will be available 10 days after the 9/26 launch date)
  
  
  
  • This allows new subscribers who have a PIN, IMEI or ESN as a billing identifier to create a BlackBerry Internet Service (BIS) account from their BlackBerry Smartphone without having to create a unique Login Name and Password.
  
  
  • Existing Customers who currently use a user name and password to log into their BIS and would like to take advantage of the Seamless Sign-on would need to cancel their current BIS account and create a new one once version 2.8 is live.
  
  
  
  


• The BlackBerry Internet Service Web site


• The Service Books Option will be renamed to “Help”  From the Help screen, subscribers can do the following:
  
  
  
  • Send Service Books
  
  
  • Open the Help Web site
  
  
  • Access BlackBerry Answers
  
  
  • Access Contact Information for Wireless Service Providers
  
  
  
  

Early Sunday AM Provisioning Delays

In case you're one of those people that has an odd schedule, or just prefers to activate your phones in the middle of the night - there will be a short maintenance window early Sunday morning (09/13) from 2AM - 6AM (Central Time) for the CDMA (Sprint) switch.

CDMA Provisioning (Adds, Changes and Deletes) will be delayed 4 hrs due to Maintenance. All will be complete by 6AM, and any transactions that were started and queued during that time will then be processed. With this time frame there should not be any backlog to speak of.

Seasonal Standby Plan Expands to 6 Months

This went into effect last month, but it slipped my mind until today. The Seasonal Standby plan was originally available for up to 6 months, then it was reduced to 3 months, and after much debate, it is once again (and for good) set back to being available for up to 6 months at a time.

• Consumer and IL customers can now remain on the SSBY for a total of 6 instead of 3 months.


• All other requirements remain the same:
  
  
  
  • Customers must be on a regular plan for at least 3 months before qualifying for SSBY.
  
  
  • Services are disabled on SSBY
  
  
  • Service Agreements are frozen while on SSBY
  
  
  • SSBY should be provisioned using next day or another future date as the effective date.
  
  
  • Customers should not be promised a return to their old plan when the phone is reactivated
  
  
  
  

Palm Announces the Palm Pixi - Coming to Sprint in Time for the Holidays!

Palm, today, introduced the Palm® Pixi™ phone for faster, more intuitive and personal communication in a compact and customizable design. With the instinctively useable Palm webOS™ platform, strikingly thin design, a visible full keyboard and fashionable personalization options, Palm Pixi lets you express yourself in amazingly useful ways. It’s scheduled to be available from Sprint in time for the holidays.

• In addition to linking your information from Google™, Facebook and Exchange ActiveSync, Palm Pixi adds Yahoo! and LinkedIn integration to Palm Synergy™ and assembles it all in a single view.


• Complementing the phone’s already rich Facebook integration with the contacts, phone, calendar and photo applications, a new Facebook application will be available with Palm Pixi, so you can easily update your status, see the latest feeds from your friends, and browse your friends’ photo albums.


• The phone’s full QWERTY keyboard puts it all at your fingertips, and the multi-touch screen lets you move back and forth between open applications using natural gestures.


• The unique removable back cover is rubberized, making it scratch-resistant, slip-resistant and durable.

Palm Introduces the Palm Pixi Artist Series

• Palm is introducing the Palm Pixi Artist Series. Designed by some of today’s most unique and compelling artists, these numbered, limited-edition back covers let you change designs to suit your mood. You can see the first collection in the series, as well as information about the artists, at www.palm.com/artistseries .

Check Out Just a Few of the Palm Pixi‘s Exciting Key Features!

• High-speed connectivity (EVDO Rev. A)


• 2.63-inch multi-touch screen with a vibrant 18-bit color 320x400 resolution TFT display


• Gesture area, which enables simple, intuitive gestures for navigation


• Exposed QWERTY keyboard for fast messaging


• High-performance, desktop-class Web browser


• Integrated GPS(7)


• Multimedia options, including pictures, video playback and music, and featuring a 2-megapixel fixed-focus camera with LED flash, and a standard 3.5mm headset jack


• Email, including Exchange ActiveSync (EAS) (for access to corporate Microsoft Exchange servers), as well as personal email support (Google push, Yahoo! push, POP3, IMAP)(9)


• Proximity sensor, which automatically disables the touch screen and turns off the display whenever you put the phone up to your ear


• Light sensor, which dims the display if the ambient light is dark, such as at night or in a movie theater, to reduce power usage


• Accelerometer, which automatically orients Web pages and photos to your perspective


• Sprint services, including Sprint TV® and Sprint Radio, Sprint Navigation, Sprint’s exclusive NFL Mobile Live and NASCAR Sprint Cup Mobile Live

What you need to do:

• The Palm Pixi phone is scheduled to be available from Sprint in time for the holidays.


• Pricing for the phone, as well as the limited-edition Palm Pixi Artist Series covers, will be announced closer to availability.


• Tell customers who would like to register to receive additional information about Palm Pixi and be notified when it‘s available to register at www.palm.com/pixi .

Sprint CDMA Customers Can No Longer Roam on U.S. Virgin Islands Roaming Partner Network

Devices belonging to Sprint CDMA customers who were roaming on a U.S. Virgin Islands (USVI) analog roaming partner network have been cloned. This roaming partner‘s analog network is being removed from the Preferred Roaming List (PRL), resulting in no roaming coverage in the USVI for any Sprint customer.

Affected users: All CDMA with the following devices: Tri-Mode (1900, 800 CDMA Mhz, 800 Mhz Analog) and Dual Mode (CDMA 1900MHz, Analog 800Mhz)

Samsung Rant Maintenance Release (MR) 3 Now Available

Starting today, Sprint will begin pushing as an Over the Air (OTA) update a new software version, CG10, to Samsung Rant customers.

• Customers can initiate this software update now from their phone by going to Main > Tools > 9.Update Phone > 1.Update Firmware.


• They will see the following message when the package is ready to be downloaded on their phone. A firmware package is ready to install that fixes important software issues and will take approximately 2 minutes. Would you like to install? Yes/No. Choose Yes (The device will power cycle once the software update has completed).

Known Issues Corrected With This Software Update:

• AOL.com - Customer should no longer experience blank page problems after signing into AOL.com from the home deck page (Vision Home > Portals > AOL > AOL & AIM mail).


• Bluetooth Headset - Resolves compatibility issue with the Motorola 700 series Bluetooth headsets.


• Software / PRL Update Notification - Customers will be able to receive Software and PRL update notifications even if the device has data locked.


• Text Messaging - The device will no longer become corrupted from multiple @ symbols being included in a SMS Message.


• Picture Mail Error - Customer should no longer receive a false ‘Insufficient Memory. Cannot show this page completely. Go to Vision Home‘ error message after posting a picture to Ceiva via Picture Mail.


• Photo Storage - Customers should no longer have issues storing pictures on the Memory Card in their phone.  Previously if the memory card was removed from a Rant and replaced the device would detect the card, but continue to save the pictures to the device, instead of on the memory card.


• Web Services - The Rant should no longer freeze and lock up when customer are attempting to launch the Web browser.

Unsure if you need the update?

1. Go to Main > Setting > Phone Information > Version.


2. If the software version is not CG10, tell the customer to initiate the update from their device by going to Main >Tools > Update Phone > Update Firmware.

Any Mobile, Anytime

There's a hot new feature that is being rolled out to Sprint customers this week... it's called 'Any Mobile, Anytime' and it might just be the deciding factor for millions considering a change in providers. I know that when I scrolled though my contacts - I have 2 landline numbers in there, and the remainder are wireless numbers. I suspect this is the case for a lot of people - and those are exactly the type of folks that will benefit hugely from this new feature.

Any Mobile, Anytime is a feature that provides customers unlimited domestic calling to or from any other domestic wireless number while on the Sprint network without utilizing anytime minutes. The only eligible plans include Everything Data Plans, Everything Data Shared Plans, Sprint Business Advantage Messaging and Data Plans and Everything Plus Data Referral Plans, Individual and Family. You never have to worry about restrictive calling circles with Any Mobile, Anytime - you get free calling to over 250 million wireless subscribers.

• Competitively, Any Mobile, Anytime blows away T-Mobile’s myFaves, AT&T’s rollover and Verizon’s Friends and Family. Never worry about calling circles.


• It makes life easy for the customer because they don’t need to worry about what wireless carrier friends, family and co-workers are on. Easy to sell, too.


• Value. Any Mobile, Anytime is included on eligible plans, which already save customers more than $115/year on individual plans, and $600/year on family plans compared to comparable Verizon and AT&T plans.


• Existing customer experience is enhanced because customers on eligible plans will automatically get this benefit.


• Available to new and existing Consumer, IL and CL customers only on Everything Data plans, Everything Data Share plans, Sprint Business Advantage Messaging and Data plans, or Everything Plus Referral Data plans for Individuals and Families.


• For new customers, the Any Mobile, AnytimeSM feature is automatically added when selecting one of the eligible price plans. • For existing customers on eligible plans, the Any Mobile, Anytime feature is applied at the start of the customer’s first billing cycle after launch.


• If an existing customer on an Everything Data Share plan adds a new line of service, the new line will automatically get the feature at time of provisioning. – The existing line, however, will get the feature applied to their plan at the beginning of their next billing cycle.


• As part of Sprint’s Right Plan Promise, existing customers may switch their rate plan at anytime without a contract extension.


• All rules & regulations of Everything Data, Everything Data Share, Sprint Business Advantage Messaging & Data plans and Everything Referral Data Plans for Individuals and Families applies.

Individual Plans (Consumer & Business)

Everything Data Plans

450 ($69.99)

900 ($89.99)

Shared Minute Plans (Consumer & Business)

Everything Data Share Plans (Price per month for 2 lines)

1500 ($129.99)

3000 ($169.99)

CL Business Plans

Sprint Business Advantage Message & Data

200 ($59.99)

450 ($69.99)

900 ($89.99)

1350 ($109.99)

2000 ($129.99)

4000 ($179.99)

And you know these plans already include great features, like:

• Unlimited Messaging


• Unimited Data – Web, GPS Navigation, Email, Sprint TV Premier, Sprint Music Premier, and more.


• Unlimited Nextel Direct Connect and Group Connect (not included with Everything Data Share Plans)


• Unlimited Night and Weekend Calling with Nights starting at 7pm


• Nationwide Long Distance and No Roaming Charges


• Everything Data Share plans - Add- a-Phone (lines 3-5): $19.99/per line


• Remember, Everything Data and Everything Data Share plans qualify for Sprint Premier Program and Sprint Business Advantage Messaging and Data qualify for Sprint Business Benefits

Types of calls not included in Any Mobile, Anytime (Same exclusions as M2M) – Indirect methods such as:

• Calls placed to or received from Directory Assistance


• Calls to retrieve voicemail


• Calls through voicemail


• Calls made or received while Sprint customer is roaming, domestically or internationally


• Calls placed to or received from international phone numbers


• Calls placed to or received from landline numbers


• Calls placed to or received from Voice over Internet Protocol (VoIP) numbers


• 3-way calling if one or more of the calls is placed to or received from an excluded call type


• Call forwarding has its own per call charge. Call minutes do not go against Anytime Minute bucket

HTC Hero Launch on October 11

HTC Hero is the first wireless device offering the combination of the open and innovative Android platform with the high-speed connectivity of Sprint’s 3G network, EVDO Rev. A, HTC Hero™ with Google™. Offering a rich mobile Internet experience, the much-anticipated HTC Hero offers synchronization for built-in Google mobile services, including Google Search™, Google Maps™, Gmail™, and YouTube™ as well as access to thousands of applications built on the Android platform.

When?...

• 10/11/09 in all Sprint Retail Channels


• 10/11/09 - Retail partner Best Buy


• Customers can pre register today (9/3/09) at www.sprint.com/hero.

Pricing:

• Suggested Retail Price (SRP) $329.99


• Instant $50


• Mail-in Rebate (MIR) $100


• Net price $179.99 2-year service agreement required

Details:

• HTC Hero is the first U.S. device to feature HTC Sense user interface, an intuitive experience that was built with a guiding philosophy to put people at the center and allows the device to be completely customized to the wants and needs of the user. The device’s seven-panel wide home screen can be populated with customizable widgets that bring information to the surface.


• HTC Hero users can easily create and switch between Scenes to reflect different moments or roles in their lives, such as work, social, travel and play. For example, a work Scene can be easily set up to include stock updates, work email and calendar, a play Scene could have music, weather, and a Twitter feed or a travel Scene could offer instant access to the local time, weather and maps.


• HTC Hero is Sprint’s first wireless phone with an integrated 5.0 MP camera and camcorder. It also offers easy access to personal and business e-mail, instant messaging and text messaging through POP, IMAP, and Exchange Active Sync accounts.


• HTC Hero is a full-featured smartphone with Wi-Fi capability, a 3.2-inch capacitive touch screen with a fingerprint resistant coating, microSD card slot, integrated GPS navigation, and trackball navigation. Additional features include:

Key Features:

• Stereo Bluetooth® 2.0 Wireless technology


• Accelerometer, light sensor and home screen widgets for improved usability


• Multimedia capable with microSD slot (32GB capable, 2GB included)


• Sprint TV with live and on-demand programming


• NFL Mobile Live and NASCAR Sprint Cup Mobile


• Easy access to social networking sites, including Facebook®, Flickr® and Twitter


• Visual voice mail for quick and easy access to specific voice mail messages

HTC Touch Pro 2 Troubleshooting Matrix

Blank Screen/Phone Frozen/Error Message on Screen	If the customer's phone is displaying a blank screen, the phone is frozen, or there is an error message on the screen follow these steps: Turn off the phone. Turn on the phone. Realign the screen via Start, Settings, Screen, and Align Screen button. Has the issue been resolved? If Yes, advise the customer if continues to have this issue that they may need to take their phone to a service center. If No, advise the customer to take the phone to a service center. Note the account.
Ringer/Vibrate/Speaker not Working	If the ringer, vibrate, or speaker is not working follow these steps: Confirm the ringer, vibrate, or speaker is turned on via Settings then Phone. Turn on the phone. Has the issue been resolved? If Yes, advise the customer if continues to have this issue that they may need to take their phone to a service center. If No, advise the customer to take the phone to a service center. Note the account.
	From the Phone Dial Pad tap Menu, scroll down, then tap Options to Open Phone Settings. In the Phone Settings, tap on the CDMA Services tab at the bottom, then tap on Voicemail, and tap on the Get Settings button. Tap on the Clear button, and then tap the OK button to return to the Dial Pad. Tap OK, and OK to return to the dial pad, and the Voice Mail Icon has been removed. Note: This can also be access by: Start, Settings, All Settings, Personal Tab, Phone, CDMA Services tab.
	When the customer receives a Voicemail notification, they can tap on the Voice Mail Notification button Then the phone connects to voicemail. Or the customer can press the Phone button to bring up the Dial Pad, then press and hold the number 1 button. This will call the Customers Voicemail. You can also use Menu, Speed Dial. tap on Voicemail, then tap Call.
View Software / PRL version on Device	To check the handheld device for the software version follow the below steps: 1. From the dial pad, tap Menu, scroll down, then tap Device Info. 2. On the Version Tab, the ROM version and PRL are displayed. 3. The Hardware tab displays details such as RAM/ROM used space and free space, plus other information. 4. The Identity Tab list the model No: and Platform 5. Tap Ok to return to the dial pad.
	Error 1012/Error 67 Displays From the Dial Pad, enter ##3282# Tap the Edit Radio Button Use the Virtual or Qwerty keyboard, enter MSL then tap OK Tap on Menu then Restore Tap OK at the Warning Prompt Tap ok to reset the Device. Perform an Update Data Profile
	1. From the Today Screen, tap the Start Button, then tap Settings 2. In Settings, tap All Settings. 3. Tap the System Tab 4. Scroll down and tap the Update Profile Icon 5. You may see an option “data -cannot connect”; if so, tap on “Dismiss” to end this dialogue. 6. You will see a message Device Configuration - “The network is preparing your service…Please wait…” Do not interrupt this process. If the screen goes into sleep mode you may tap the screen to wake up the device. (do not hold down the End key as it will interrupt the process). 7. When the update completes, the customer is returned to Settings. The customer can press the Right Phone key to return to the Today Screen. 8. Services are provisioned
RETURN TO TOP
	To view the current Phone number assigned to the device: 1. Press the Left Phone Key to open the dial pad. 2. Tap Menu, scroll Down, and tap My Phone Number. 3. The Phone number currently programmed in the device is displayed. Tap OK to return to the dial pad
Connecting to an External Display	The Video Out function allows you to view your device’s onscreen content on an external display (such as a television) that has composite jacks and uses a standard RCA connection cable. To connect the device to an external display: 1. Turn off the external display. 2. Connect the ends (red, white, and yellow RCA plugs) of the Video Out cable accessory to the corresponding jacks on the external display. 3. Plug the other end of the Video Out cable accessory into your device's sync connector. The Video Out screen opens. 4. 5. Choose NTSC and then tap Done. 6. Select the type of media you want to output. 7. 8. Turn on the external display and then switch it to the input signal where your connected your device (for example, Video 1). Change output settings: To change the output settings. 1. Tap Start, Settings, All Settings. 2. Tap on the System Tab 3. If the TV Out cable is not connected, the customer will see this error message. Connect the accessory cable. 4. The customer can select the TV Out settings and tap OK