- We are pleased to announce that our warehouse has HTC EVO 4G LTE devices to fill pre-orders.
- We are no longer accepting pre-order cancellations.
What you need to do:
- Beginning 5/21/12 at 5:00 p.m. Central, tell customers we cannot accept pre-order cancellations.
- Our warehouse is processing pre-orders and delivery is expected by 5/24.
- If a customer wants to cancel their order:
- Advise them to wait for delivery of their device.
- Once received, they can either refuse shipment or call Order Support to process an RMA
and for those that wanted a screenshot for confirmation:
Thank the lord!!!!!!!!!!!!!!
ReplyDeleteYou're the MAN!!
ReplyDeleteThis is GREAT news. I wonder when Best Buy will be selling them in-store now.
ReplyDeleteThank you so much for keeping us up-to-date. I probably would have lost my sanity if not for you.
ReplyDeleteTHank you so much for the updates! If it weren't for you, there wouldn't be any updates about this at all! HTC & Sprint have dropped the ball in regards to communicating the status of the issue.
ReplyDeleteDoing the happy dance! Woohoo!
ReplyDeleteYes! Thanks for the update!
ReplyDeleteGood stuff! Thanks for the info. Its been great fun watching people freak out about getting their new phone.
ReplyDeleteThanks so much for keeping us up to date. Do online third party retailers process their orders thru the same place and whatnot or is their timeline completely different?
ReplyDeleteVictory!!
ReplyDeleteShut the front door!!!! Yippeeee!!!
ReplyDeleteYou are the man this is amazing news!
ReplyDeleteI know, right? So much drama ... I'm highly interested, but I haven't lost any sleep over this. LOL
ReplyDeleteSo...would you think that by Wednesday, they might be available at the Sprint stores themselves?
ReplyDeleteThank you! You have kept so many minds at easy during this situation. I personally appreciate all you have done for the consumer.
ReplyDeleteForgive my insolence (:-P) but I hope this is true!
ReplyDeleteYou go Neo!! Sprint is lucky to have someone like you communicating with the hardcore fans!
Dude, TOO BAD we can't donate to you...
ReplyDeleteI'd definitely be willing to share a few bucks, when you put your job on the line for us!
You're the greatest man.... Neo - My new hero.
*sheds manly tear*
I have been worried about this as my old Samsung Intercept (worst phone ever) keeps dying and I have to reboot it twice a day. I have been waiting for 6 months for it to finally die for the last time. Now, it seems that it just has to make it a few more days.
ReplyDeleteThanks so much for keeping us up to date. For a while there, we thought the mole police nabbed you! Glad to know that's not the case! Now for my happy dance!
ReplyDeleteBeen waiting all afternoon for an update and was not disappointed, YAY! Thanks for all the work you do.
ReplyDeletewonders if ups new this already because my email from ups came at 12:56pm today saying del.will be tomorrow May 22,either way im expecting it here around 6pm est,thats when ups trucks get into my area,fingers crossed .Thanks Neo,we all owe you alot for doing what you did to keep us informed,I know it wasn't easy for ya,thank you
ReplyDeleteThanks for all the info!
ReplyDelete[...] post */ google_ad_slot = "9116767245"; google_ad_width = 468; google_ad_height = 60; According to Inside Sprint Now, a number of HTC EVO 4G LTEs have cleared US Customs and are on their way to pre-order customers [...]
ReplyDelete[...] Supplies of the HTC EVO 4G LTE are reportedly through U.S. Customs and on the way to Sprint stores as well as customers. The Inside Sprint Now blog, run by a person in Sprint’s customer service division, noted that the phones are now in Sprint warehouses and will be delivered by May 24. As of 5pm CT, Sprint won’t be accepting pre-order cancellations according to the site, although Sprint hasn’t officially made such statements at time of writing. [...]
ReplyDeleteTHANK YOU! your hard work is much appreciated...
ReplyDeleteThanks guys great news!
ReplyDeleteThank you. However, Just wondering why if it cleared by tomorrow, and Sprint claims that the shipping tags are already set for the pre-orders, then why do we have to wait until possible 24th for shipping? should that start on the 22nd?
ReplyDeleteSecond that on the donation thing. Dude (or Dudette) should get promoted. If your bosses are reading this, THIS is how you handle customer service.
ReplyDeleteThe "Evogate" drama has come to its conclusion! ... I feel like we have gone through so much together! :) Anywho, BB give me my damn EvOvE!
ReplyDelete[...] to Inside Sprint Now, a number of HTC EVO 4G LTEs have cleared US Customs and are on their way to pre-order customers [...]
ReplyDeleteWooHoo!!!!!!!, fantastic news, made my day. As always thanks for the up to date info.
ReplyDeleteThanks!
ReplyDeleteProbably playing the safe zone, now that they have missed dates already!
ReplyDeleteDelivery by the 24th. Meaning in your hand.
ReplyDeleteThank you so much!!!!!!!! I'm so happy to have inside information about Sprint - just what I needed. Do you have any idea when tracking information should be posting for those who pre-ordered their devices?
ReplyDeleteI hope this includes those of us pre ordered through Amazon?! My order online still lists today as the estimated shipping date.
ReplyDeleteHow do ya get an email from ups regarding an order made through sprint or whatever? Just curious I want an email!!
ReplyDeleteReceived by the 24th Donkey!
ReplyDeleteNow when will my sprint order status page list a tracking number!?!
ReplyDeleteWill a 3rd party pre-orders still be in that first wave of deliveries? I sure hope so. Pre-ordered through target mobile the morning of the 7th.
ReplyDeleteI think they expect delivery to the customer by the 24th. Not shipping starting on the 24th. Correct me if im wrong neo.
ReplyDeleteYeah I read swordfish's comment wrong. Yes, from the post it seems they will be in hand by the 24th.
ReplyDeleteIf you reread the blog, it says they are shipping out tonight. So the phone should be at your door step by the 24th
ReplyDelete[...] on way to Sprint customers by admin on May 21st, 2012 at 9:50 pm Posted In: News Materials of the HTC EVO 4G LTE are reportedly by way of U.S. Customs and on the way to Sprint outle... as effectively as customers. The Within Sprint Now weblog, run by a man or woman in Sprint’s [...]
ReplyDeleteHey Neo,
ReplyDeleteAre those of us that pre-ordered at the local Sprint store expected to recieve their devices on the 24th as well?
Thanks.
I bet you this guy is Dan Hesse himself! There is no way Sprint wouldn't track him down and hang him, not literally but after the lawyers he may have wished they did. This site and Twitter account have now been cited in many news stories and even in the official Sprint forums so either they already know who he is and approve of having an under the table news source to get info out to customers without the pressure of getting things wrong in the mainstream press? But to me it makes no sense as I would have more appreciation for Sprint if they supported an official blog, maybe even this one? Wouldn't it be cool if Sprint had this blogger on their official site? Maybe even Dan Hesse himself could post from time to time? I like Hesse and I thought his move to buy MetroPCS made sense as Sprint could have launched MetroPCS' own LTE network as their own and we could have been using LTE on our soon to be new EVO LTEs in the old MetroPCS markets! Man think how cool that would have been as Sprint could have hooked their backhaul onto MetroPCS superior network technology and they would have sped up the LTE launch by a year plus! Hesse is the man and Sprint needs to keep him around and learn a thing or two!
ReplyDelete[...] to Inside Sprint Now, a number of HTC EVO 4G LTEs have cleared US Customs and are on their way to pre-order customers [...]
ReplyDeleteMerry Christmas in May.
ReplyDeleteIf they ever catch Neo and fire him there will be hell to pay. You reading this Sprint!
Interested in this too since I did not get a chance to pre order =(
ReplyDeletehopefully sooner. the pre-orders are being shipped overnight. it's probably too late for them to ship out and get to us tomorrow but if they are shipping by tomorrow we should get them by wednesday. fingers crossed...
ReplyDelete[...] and that pre-order cancellations will have been suspended by the time you read this. According to Inside Sprint Now (managed by a customer service division rep), the Android 4.0 handset has been cleared at the [...]
ReplyDeleteI like Dan Hesse too. He seems to be a very good CEO. It looks like he really wants to stick with the unlimited data usage. Lets hope..
ReplyDeleteMichele...Amazon..that is interesting. My Amazon order generated two emails...one saying they would be delayed. Then a 2nd saying i had to reconfirm if I wanted to keep the order in. All of this on Friday the day it was supposed to ship. After the 2nd one it changed the expected ship date for the PHONE to JUL 5. (just a placeholder I think). The freebie they included showed today as the expected ship date.
ReplyDeleteAs of right now..it remains with those two dates.
Item not yet shipped
Item: Qty:
[FREE GIFT] AmazonBasics Micro USB Universal Car Charger with Micro to Mini USB Adapter and Nokia Barrel Adapter 1
Delivery Estimate: May 23, 2012
Item: Qty:
HTC EVO LTE 4G Android Phone (Sprint) 1
Delivery Estimate: Jul 5, 2012
5-21-12 5:05 PM
Yay!!!
ReplyDeleteAny information on 3rd party pre-orders???
ReplyDelete[...] on way to Sprint customers by admin on May 21st, 2012 at 10:02 pm Posted In: News Provides of the HTC EVO 4G LTE are reportedly via U.S. Customs and on the way to Sprint retailers as nicely as consumers. The Within Sprint Now site, run by a man or woman in Sprint’s buyer [...]
ReplyDeleteHow'd you get an e-mail already? I was hoping they would go with overnight shipping for us pre-orders through Sprint, as we were supposed to receive the phone first.. Well, at least I know I'll have it by Thursday! Just don't want to see them at BB for sale before mine is in my grubby little hands! Thanks again neo. We love ya.
ReplyDeleteThanks for keeping up updated!
ReplyDeleteNow that it's more of less resolved, were there other shipments received since the intial ones been on hold? Also do subsequent shipments get inspected also? I assume they all arrive via ship in containers since I think that's the cheapest way to ship internationally.
I still haven't received a shipping notification, but that's OK, I know it is now clear the hurdle and on its way. My girl is eagerly awaiting getting her hands on my Evo 3D, lol.
ReplyDeleteEric, did you read somewhere that they will be shipping overnight to us pre-orders? I've been searching frantically and fingers are crossed.
ReplyDeleteyes I had the same experience I reconfirmed my order but then emailed c/s to ask if that date was an actual estimate or just a hopefully "buffered" date and I got a response that yes unfortunately the phones are being delayed by about a week (won't go into how the difference between may 21 and july 5 is not a week) and that he would upgrade my shipping to one day for free. Then the next time I checked my order my phone and free item had been combined to ship together (they had been separated with 2 different shipping dates after I reconfirmed) and the ship date had changed to May 21. Hoping it is correct.
ReplyDeleteNope. Thank customs, HTC, and Sprint. The "Lord" had nothing to do with it. All humans, homie.
ReplyDeleteStatus: Thank you for pre-ordering the EVO 4G LTE. We will do our best to get it to you by Thursday, May 24. You will receive a shipping confirmation email with tracking number the moment your new phone ships. We apologize but we cannot support any further cancel requests at this time as our warehouse is processing orders. However, you may refuse shipment or call to request a return kit once you receive shipment.
ReplyDeletestraight from the sprint website
Sprint order support says "please wait while a secure chat connection is established" .... I'm trying to confirm!
ReplyDeleteI think that pre-order are gonna be fullfilled first, meaning that if the earliest by thursday or friday at Sprint stores.
ReplyDeleteyeah if you look at your detailed order page (its complicated and i forget how i got there) but it says the shipping method is overnight. ill see if i can find it again...
ReplyDeleteI checked the satus of my order and it said the same thing. Waiting for the email with the UPS tracking number. We should have our EVOs by Thursday. Yea!
ReplyDeletejust checked my order status....
ReplyDeleteStatus: Thank you for pre-ordering the EVO 4G LTE. We will do our best to get it to you by Thursday, May 24. You will receive a shipping confirmation email with tracking number the moment your new phone ships. We apologize but we cannot support any further cancel requests at this time as our warehouse is processing orders. However, you may refuse shipment or call to request a return kit once you receive shipment
When the package leaves the warehouse it'll receive a tracking number that Sprint will email to you. At least that's how I think it works.
ReplyDeleteYou sir... Are a legend... Are you sure you didn't just sneak back into customs through the matrix and single handedly retrieve our EVOs?
ReplyDeleteThanks ISN for sharing your insider information!
ReplyDeleteWoo!
ReplyDeleteNeo you rock!! This would have been a much worse wait if I didn't have intel and also such a great way to pass the time and not go crazy! Thank you sir!
ReplyDeleteNeo, u are the best...
ReplyDeleteNeo has bent customs, there is no customs...
ReplyDeleteJust read an article stating the gates to the ups warehouse are jammed and the trucks can't get out!!!
ReplyDeleteThis blog has made for some interesting reading, and I am very appreciative of the up to date insider information. Sprint (and HTC) need to understand that we are all willing to be patient as long as communication is clear and frequent.
ReplyDeleteI haven't been so worried about when the phone arrives. I am more nervous it will not live up to expectations (i.e. battery life, stability, etc). My Android tablet's reliability and battery life decreased when the ICS update was pushed. I am hoping I didn't spend $200 on a phone that will bring nothing by headaches. I'll continue to keep my expectations low. Heck, I am moving from a Blackberry to the EVO, so anything should be better (fingers crossed).
Thank you for pre-ordering the EVO 4G LTE. We will do our best to get it to you by Thursday, May 24. You will receive a shipping confirmation email with tracking number the moment your new phone ships. We apologize but we cannot support any further cancel requests at this time as our warehouse is processing orders. However, you may refuse shipment or call to request a return kit once you receive shipment.
ReplyDeleteI'm giving mines to my brother lol. 3D was cool for the first week...after that, blah
ReplyDelete[...] and that pre-order cancellations will have been suspended by the time you read this. According to Inside Sprint Now (managed by a customer service division rep), the Android 4.0 handset has been cleared at the [...]
ReplyDeleteOn my order status.
ReplyDelete**Edits to my thank you speech**
ReplyDeleteFirst off I wanna give thanks to Neo. Within him, we would have been over burdened in our struggle. Thank you to HTC for complying with the patent agreement so that our phones were not held up indefinitely. Thank you Spring for.......uh.....umm......hiring Neo??? That is all *Crawls back into hole*
Mine still says 2-5 days..
ReplyDelete[...] and that pre-order cancellations will have been suspended by the time you read this. According to Inside Sprint Now (managed by a customer service division rep), the Android 4.0 handset has been cleared at the [...]
ReplyDeleteThis is what mine says... :(
ReplyDeleteLast updated: 05/21/2012
Product ID Description Qty. Order Date Tracking #
APX325CKT HTC X325C BAR PHONE 1 2012-05-14
Status:
I have the same status. I too had ordered the Evo within the first 8 minutes. I know I'm not going on back order.
ReplyDeleteSorry, I just reread the thing, and as far as my understanding goes, delivery by 24th means shipping out, not at doorstep... unless corporate language really changed. Delivered to you by 24th means in customers hand, delivery simply promise shipping... Anyways, I am hoping you guys are right and I get the phone asap.
ReplyDeleteIf you have signed up for UPS my choice alert then no matter who the package is from they send you an email letting you know to expect a package. It's a nice feature UPS has.
ReplyDeleteI'm so glad this is over! Is it sad that I've memorized my Sprint.com order number from typing it in so many times??
ReplyDeleteMy order status:
ReplyDeleteStatus: Your order is awaiting processing at the warehouse. Please allow 2-5 business days for delivery. If you have questions, please call 866-789-8292 between 8:00 a.m. EST to 11:00 p.m. EST Monday to Friday or 9:00 a.m. EST to 9:00 p.m. EST on Saturdays and Sundays.
Nothing about the 24th uggghh
When will i be able to walk in a sprint store and get one?
ReplyDeleteLOL Andy, yeah, I have it down to a science.
ReplyDeleteoutstanding! there is a spoon after all!
ReplyDeleteAlthough to be fair the other two phones I ordered arrived last week and they have the same status
ReplyDeleteYour coverage on this has been a godsend. Without your sane information I likely would have cancelled my order this morning and checked out the One X on AT&T. I sent an e-mail to dan@sprint.com this morning to say as much and hopefully the higher-ups will realize the benefit of communication in such an event (where the internet was ripe with disinformation splattered about by trolls) and make an official imitation of your efforts.
ReplyDeleteThank you, thank you, & thank you!!! You are awesome and we all applaud you for keeping us informed throughout this speed bump. A week or less delay is no big deal in the big picture. I will have my new EVO in my hands by the end of this week.
ReplyDeleteThe biggest failure was Sprint not directly providing updates in a timely manner. I hope they will review this when all is said and done.
Keep posting information as you can, especially on LTE rollouts to Phoenix, AZ.
that depends on what color pill you took :)
ReplyDeleteYeah EVO4, I'm in Phoenix, AZ as well. I was the first one in line at 5:30am for evo launch in 2010. I still have not been able to experience 4G!!
ReplyDeleteI can't for the life of me understand why they didn't put some cities like Phoenix that never got wimax among the first for LTE?
I believed them last time that 4G would be coming soon in our area on evo launch day in 2010, and now I'm doing the same thing again. How does that go, fool me once shame on you...twice...me!
I was lucky to find this blog tho, with the info that AZ might be moved up to stage II I think it was. Thanks neo, (or Dan Hesse if that's you...) this has been my most visited website in the last couple weeks.
I can't wait for my new phone!
5-21-12 6:52 PM
ReplyDeleteWell, I called Amazon after reading your note. They upgraded me also to overnight...BUT it only changed the expected date to Jul 3 (from July 5). Still hoping this is just a placeholder.
Ugh I recognize that interface. Sprint uses quickbase?
ReplyDeleteIf I'm honest I am worried that my date getting switched back was just a glitch! I am hopeful but not holding my breath for it to ship today.
ReplyDelete[...] 3: Inside Sprint Now is reporting that EVO 4G LTEs have passed customs and pre-orders should be delivered by May 24! You [...]
ReplyDelete[...] 3: Inside Sprint Now is reporting that EVO 4G LTEs have passed customs and pre-orders should be delivered by May 24! You [...]
ReplyDeletefor more than you would EVER believe :)
ReplyDeleteNo the earliest will be Friday because preorders will be delivered by Thursday. If not Friday on launch day
ReplyDeleteAwesome! Thanks for all the great intel. Now we all can continue to check this site for updates on the LTE network or at least upgrades to the 3G quality.
ReplyDeleteSo I have been captivated by this whole "EVO-GATE 2012" deal...and when I found this site, it was what has kept me sane. My phone crashed a few weeks ago, and Ive been waiting on the EVO LTE to hit. Thanks for keeping us up to date, and apparently killing your bloody mary buzz in the process. HOWEVER....having said that, this is what the Sprint community forum page says, and I was hoping you, Neo, could answer me a question.
ReplyDelete"Sprint has made an offiical announcement in Sprint News.
5/21 UPDATE:
Customers who pre-ordered HTC EVO 4G LTE…Your wait is almost over! Sprint expects to begin shipping HTC EVO 4G LTE for arrival on or around Thursday, May 24 to customers who pre-ordered the device online from Sprint. We will provide details on the full national launch as soon as possible."
So does that mean that those of us that per-ordered through places like Best Buy, or Radio Shack will be waiting longer?
Holy shit do you think the ghost of Steve Jobs did this?! lol Definitely has to be apple.... Those bastards
ReplyDeleteThanks for everything Sprint Insider.
ReplyDeleteI used to use it for work when i was in the service dept. Time sheets and expense reports all done via quickbase. Sucked big time.
ReplyDeleteThat's kind of what is sounds like right now... Hopefully for you guys if it is longer, its not by much. From what I have seen Sprint has not come out with a new "National Launch Date". I would assume that other 3rd parties would try to get their product out by the launch date when ever that ends up being.
ReplyDeleteI got the same horse and pony show from Amazon too. Mine still says July 3rd.
ReplyDeleteI was told that Dan Hess is no longer CEO anyone know the truth behind this???
ReplyDeleteSo it says pre-orders will be filled first. I wondering if pre-ordering from say BB / Radio Shack / etc.. will affect when they will see their phones. Any body called BB or "other" in the last hour or so? Has anyone seen any update from any 3rd party?
ReplyDelete[...] to Inside Sprint Now the HTC EVO 4G LTE is just 3 days from being released. The unamed source is quoted as being store [...]
ReplyDeletejust spoke with a sprint rep. still no word on shipping info for my phone, but they denied ANY request for a credit on my account. no i know it wasnt their fault it was held at customs but it IS their fault that they didnt notify me or 90% of the customers who preordered. im kinda pissed. people who bought through Best Buy(horrible evil corporation filing for chapter 11 bankruptcy) paid $50 less than people who ordered through sprint AND THEY received emails at least telling them the phone was delayed. email sprint and ask for a credit on your account as the SUPERVISOR i spoke with said they dont take customer complaints over the phone. thats why i be like "fuck sprint" right now
ReplyDeletethank you insidesprintnow for keeping me up to date while the carrier i have HAPPILY handed THOUSANDS of dollars over the last 13 years could care less. THANK YOU
ReplyDelete[...] article: According to Inside Sprint Now, a number of HTC EVO 4G LTEs have cleared US Customs and are on their way to pre-order customers [...]
ReplyDelete[...] and that pre-order cancellations will have been suspended by the time you read this. According to Inside Sprint Now (managed by a customer service division rep), the Android 4.0 handset has been cleared at the [...]
ReplyDelete[...] Supplies of the HTC EVO 4G LTE are reportedly through U.S. Customs and on the way to Sprint stores as well as customers. The Inside Sprint Now blog, run by a person in Sprint’s customer service division, noted that the Android phones are now in Sprint warehouses and will be delivered by May 24. As of 5pm CT, Sprint won’t be accepting pre-order cancellations according to the site, although Sprint hasn’t officially made such statements at time of writing. [...]
ReplyDeleteDitto.
ReplyDeleteDang, my "Ditto" was in response to lissakay but it showed up under the wrong post. oh well.... *shrugs*
ReplyDelete[...] and that pre-order cancellations will have been suspended by the time you read this. According to Inside Sprint Now (managed by a customer service division rep), the Android 4.0 handset has been cleared at the [...]
ReplyDeleteStill no Tracking # :( Lets hope that there are no more set backs... Crossed
ReplyDelete[...] [InsideSprintNow] Share this:ShareEmailPrintDiggStumbleUponRedditFacebookTwitterLike this:LikeBe the first to like [...]
ReplyDeleteYay! My Sprint order status has changed to say my phone will arrive by the 24th. Suck it, Apple!
ReplyDeleteYah, I gotta agree. It was a neat novelty that quickly wore off.
ReplyDeleteSill saying Status: Your order is awaiting processing at the warehouse. Please allow 2-5 business days for delivery. If you have questions, please call 866-789-8292 between 8:00 a.m. EST to 11:00 p.m. EST Monday to Friday or 9:00 a.m. EST to 9:00 p.m. EST on Saturdays and Sundays.
ReplyDeleteSay Neo, any idea whebn outfits like Wirefly will start recieving their shipments? I ordered my handset through them, and I am curious as to when they will start getting their inventory so they can start fulfilling their orders.
ReplyDeleteI've been wondering the same thing. I saw on another message board someone posted their chat with Wirefly.com. Though it was before the recent Sprint news of pre-orders shipping, it offered a little info. While he couldn't get a confirmation of exactly when they would ship, they did tell him that they would be getting their shipment directly from HTC, the same as Sprint:
ReplyDeletehttp://forum.xda-developers.com/showthread.php?p=26391310
Some notable excerpts:
"We receive the phones directly from HTC."
Q: "So, is wirefly expecting delivery at the same time, or shortly after, Sprint receives delivery from HTC?"
A: "We will receive the phones approximately in the same time."
"Sprint will announce the new launch date once the issue is resolved and we will ship the phones accordingly."
"Yes, we will receive the phones once the issue is resolved and the phones will be shipped according to the new launch date"
So it looks like Wirefly, and probably the other 3rd party retailers, have to wait for Sprint to set an official launch day before they can ship any orders. And they seem to be waiting on their shipment of phones as well.
Purely speculating here, but I would think that since Sprint is already shipping pre-orders, the new official release date should be announced soon. Also speculating, but since Sprint pre-order customers are getting May 24th as their arrival day, I think the official release will be no sooner than that, possibly even the 25th, since that's Friday and their original intended release date was a Friday as well.
BTW, my Wirefly order still says "shipping in 2-3 weeks" and my receipt shows I pre-ordered "on 5/7/2012 9:01:29 AM" (they list in Eastern Time). In fact, it still also says "Ships May 18th." I'm not too happy with the lack of any updates from Wirefly throughout this ordeal.
[...] and that pre-order cancellations will have been suspended by the time you read this. According to Inside Sprint Now (managed by a customer service division rep), the Android 4.0 handset has been cleared at the [...]
ReplyDeleteMy sprint order status still says 2-5 days. (4:30am EST). Getting concerned again
ReplyDeleteNo tracking number also.........
ReplyDeleteSame here still....wtf?
ReplyDelete[...] Source: InsideSprintNow [...]
ReplyDeleteI can understand their decision... For people that currently have a WIMAX phone and have WIMAX coverage, it would be a big step down if there was no LTE coverage in their city. Us people who never go 4G and have been stuck on 3G won't take any steps down, we'll just be super happy when LTE comes to our town.... come on MILWAUKEE!!!!
ReplyDeleteGot another email asking me to re confirm my order again and now has the ship date of July 3rd so all overnight shopping got me is a 1 day delay :-) I am calling this morning surely it won't be that long!
ReplyDeleteI've been told by Amazon that July02 is the "current/preliminary ship date", however the orders will be updated and devices will be shipped AS SOON AS they have the devices in inventory. I'd like to think they should be receiving the devices in warehouse the same time as Sprint pre-order customers receive theirs, then shipped to their customers at that point. Although, that's just my .02; not to be confused with the disappointing July02 date. =)
ReplyDelete[...] article: According to Inside Sprint Now, a number of HTC EVO 4G LTEs have cleared US Customs and are on their way to pre-order customers [...]
ReplyDeletePatiently waiting on the national release date for all of those who ordered through BB, RS and other brick and mortar outlets.
ReplyDelete:)
I ordered from Wirefly as well on the 5/7. My status has been "Approved - Awaiting Inventory" with Estimated Delivery Date: TBD. It hasn't changed since I placed the order. I'm hoping Wirefly starts shipping on Friday at the latest.
ReplyDeleteAt least you have a message that says 2-5 days. Mine just says we'll try to get it to you by the 24th.... And I pre-ordered it 2 mins after the pre-order launch date. The only reason I'm stressed about this is a week from today I'm moving to San Diego so I NEED this darn thing to get here NOW!
ReplyDeleteExactly I'm moving to the virgin islands in 7 days!! Need this phone. Sprint is the only carrier there. Need the phone to activate device... Ugggghj
ReplyDeleteI had to call my Sprint Store and the manager was giving me the denial line. I am one of those who pre-ordered the HTC EVO 4G LTE inside the store using the $50 gift card option. Anyway, I called Sprint National Support (probably one of you at Inside Sprint Now I hope! LOL) and the rep said that all devices are EXPECTED to be in people's hands or the store hands by 5/24. SO if this helps anyone... :)
ReplyDeleteI too had just spoken to someone at Sprint, a buddy that works out in the call center in Colorado. He said that in their meeting this morning, it was said that ONLY SPRINT website and in store pre-orders would be getting shipped this week, as for all third party (Best Buy, Wire Fly and Radio Shack) the wait for them would be more like 4-6 weeks, maybe even into July. If that is true, that sucks!
ReplyDeleteI hope not, that would suck for sure.
ReplyDeleteI'd feel more at ease with a tracking number
ReplyDeleteI ordered over the phone with sprint.. Does that count?
ReplyDeleteYes it does, or I would assume so. He told me for ALL Sprint corporate orders, so I would take that as in store, on the website and ovr the phone.
ReplyDeleteAny updates?
ReplyDeleteTime to do the happy dance :-)
ReplyDeleteGood lord. STILL NO TRACKING #........ :-/ lady from sprint GUARANTEED my phone IN MY HANDS on the 24th....... :-/ almost believed her for a half a second until I asked for her name and operator # and could only give me her name.. all sounds really hinky to me
ReplyDeleteHas anyone that pre-ordered received their tracking number yet? Mine doesn't have one yet. BTW Thanks for this website! It is the only thing that kept me "sane" the past week :)
ReplyDeleteIt is starting to seem hokey that shipping has not yet begun. I have heard they are sending them overnight, so hopefully we should be getting tracking info this evening. The reports have said that the customs area is actually inside the UPS terminal that Sprint uses as a warehouse at the end of the runway in Kentucky. One would still think the phones would be scanned and loaded in shipping containers waiting for airplanes to take them away.
ReplyDeleteJust got this...
ReplyDeleteThank you for ordering from Wirefly.com.
Great News! We learned overnight that US officials finally cleared the Sprint HTC EVO 4G LTE shipment and they will soon be on their way to Sprint and, of course, us.
We do not have a definitive delivery date yet, but we’ve done this many times before and we can assure you that the phones will literally spend about 1 hour in our distribution facility before we ship them out the door.
To be fair to all of our customers, we are shipping the phones in the order in which the purchases were made. We will send you an email as soon as your device is ready to ship. If you wish to make any modifications to your order, now would be a good time to do so because when the phones arrive, we’ll be heads-down working to get them out the door ASAP.
We are glad that Sprint, HTC, and the US Government were able to come to agreement because this is one incredible device and from everything we’ve heard, worth the wait. Thanks again for shopping with us. We appreciate your business.
Sincerely,
You Friends at Wirefly.com
i don't know how it all works.. was also thinking about how the phones were packaged from taiwan.. could they have been bulk phones without being packed with charger and booklets and such.. so another layer of boxing and tagging to do before they can ship??
ReplyDeletewho knows.. staying hopeful for now.. they are expeditiously working at this.
however the 'cleared and shipping' headline seems a bit premature when no one has ups tracking info and the sprint official stuff still only uses the terminology 'processing'
My understanding is that even in the customs hold area one could label for shipping. You just can't move them out of the hold area untll released from customs. That being said... it's just a matter of scan into trucks and airplanes.
ReplyDeleteYou are talking a heck of a lot of phones. Since they can process about 65,000 a day. It would of made since to label while in customs holding.
ReplyDelete[...] and that pre-order cancellations will have been suspended by the time you read this. According to Inside Sprint Now (managed by a customer service division rep), the Android 4.0 handset has been cleared at the [...]
ReplyDeleteConfirmed with Wireless Advocates (through Costco) that they expect to start shipping by the end of the week, so the 4-6 weeks for those who purchased through 3rd party vendors is probably not correct.
ReplyDeleteHas anyone received a tracking number yet?
ReplyDeleteStill waiting on tracking number... ugh!
ReplyDeleteAnyone with any updates from Best Buy? I pre-ordered at a local Best Buy as I'm traveling for work - if the phone doesn't come in by Thursday afternoon I will have to cancel pre-order since I'm heading back home, thus screwing me out of pre-order status :(
ReplyDeleteI don't thin Sprint would put another launch date (5/24) on their website unless they were very confident that they would be able to ship by that date. In the words of Douglas Adams, "Don't Panic." I'm very hopeful we'll have our phones by the 24th. If I'm wrong, well, I guess it'll be crow for dinner, but I think the world will continue to spin on.
ReplyDeleteFor those of us that weren't able to "Pre-Order" in time before they stopped, what would be the fastest way to get a phone? Order through 3rd party such as Best Buy or just wait for the local sprint store to get their stock?
ReplyDeleteHa, got my EVO today, but I live in Kentucky, pretty close to the UPS warehouse, NOT, just messing with ya, hope I get mine on Thursday
ReplyDeleteTracking number!!! Me wants! Why no has???
ReplyDeletefunny...laughed out loud.
ReplyDeleteBooooo hiss.
ReplyDeleteDid you go through sprint? and did you get a tracking number before hand?
ReplyDeleteJust called Best Buy to see when phones coming in and was told not scheduled until the end of June now...I pre-ordered and now may not get for another month???? I hope this is not the case.
ReplyDeletelol never mind... Miss-read
ReplyDeleteit
The name of the distribution company that handles these shipments is Brightpoint (http://www.brightpoint.com/). All of the product arrives to them already packaged in the retail (or OEM/brown box depending on the company) packaging. Customs may spot check containers as they reach port (on the West Coast, which explains why some of you think the phones are still in Cali), but the majority of customs inspections occur in the bonded section of a distributors warehouses. Brightpoint has a huge hub in KY, that handles a lot of clients, VZW, Intel, Sprint to name a small portion of their business. Both Intel and Sprint have their refurb/repair stock facilitated by BrightPoint in Kentucky. All of these companies have separate sections of the center dedicated to fulfilling their orders, but this isn't some mom and pop shop. Sprint Guy isn't pulling each order, labeling the box for you and sealing it with a kiss. This is a well oiled machine that doesn't stop because of a customs hold up. Resources are allocated to the next shipment that isn't held up. Trust me , the workers at these warehouses have plenty of "busy work" to do while they wait for the ITC , Apple and HTC to play nice.
ReplyDeleteSo before you start complaining about Sprint not getting product out YESTERDAY, remember that a really big disty is fulfilling the orders and they are not going to change their processes just because someone on this board thinks "prelabeling" packages is a good idea. Sprint doesn't have a UPS plane idling at the end of the runway because we impatient. I'm sure they already started the line rolling on getting these out, and thousands upon thousands of packages will be picked, packed and shipped every hour. Unfortunately, your phone isn't anything special to them, just a pick number on the list waiting to be fulfilled.
Having said all that, i want my damn phone just like the rest of you :-) But I know the logistics process and stamping my feet isnt going to get myhone here any faster
I ordered through best buy and I hope I don't have to wait another month to the phone!!! This really blows if that is the case!!!! :(
ReplyDeletewtf mate! I figured we would have some new information today, a confirmed delivery, a tracking number, at least some internal message saying they are in fact on the move. However, I guess my figuring was all off, a day with nothing hurts my soul! :P
ReplyDeleteBB can be nice to work with, but I preordered with Sprint, glad I did
ReplyDeleteJust heard got an email from Wireless Advocates (through Costco). Scheduled ship date from them is May 30th, and they say I should have it the following business day.
ReplyDeleteHope...
ReplyDeleteSorry, that was kinda mean, LOL, I preordered through sprint on the 8th, took me a day to make up my mind. Sprint site says I should have it on the 24th, but no tracking number yet
ReplyDeleteAmazon still says July 5 on the order status page ... that's gonna suck.
ReplyDeleteProbably, looks like there may be some cancellations, might want to get on the waiting list now
ReplyDeleteWhat waiting list? At the Sprint store? The CS Rep at the store said he didn't think there would be any problem getting one the day they hit the stores, not much of a demand for them like when they got the iPhone. You wouldn't think that by reading all these comments on here..haha
ReplyDeleteI'm just thinking if you ordered one now, you would be more likely to get it. When the OG EVO came out, it was hard as hell to find one
ReplyDeleteAt least you guys have a timeframe. Mine's still blank under status. :(
ReplyDeleteHad a laugh at this today, "US Customs and Border Protection buzzes Negative on Twitter":
ReplyDeletehttp://ohmygov.com/blogs/general_news/archive/2012/05/21/us-customs-and-border-protection-buzzes-on-twitter.aspx
back at the beginning of all this we were told orders were "pick packed" which means all set and ready to go and they were able to do this while in the holding area as long as the product doesn't leave the international zone, just waiting on the clearance from customs. Now customs has cleared and its an over due product in high demand and not a single person has got an update or a tracking number or anything in 2 days. Ya figure as soon as the ok came outta customs mouth these things would be rushed everywhere to get to overdue waiting fed up customers.....something don't seem right.....hoping for the best but not expecting any miracles..
ReplyDeleteJust don't want to make the wrong choice at this point. Always seems like my luck picking the wrong line at the bank, store, etc. and ends up taking twice as long as the others.
ReplyDeletestill no email, still no tracking number from Sprint...
ReplyDeleteFrom working with UPS a lot, we won't be getting that email until tomorrow sometime; probably the afternoon. Shipping labels need to be printed, & an "End of Day" process needs to be done. then it should automatically be sent.
ReplyDeleteI called Best Buy (1888-BEST-BUY) and spoke to a phone representative who said that it is scheduled for May 26th (Saturday). She sounded confident. I'm hoping she's right. IF it is anything worse than that, I am going to be ticked!
ReplyDeleteOrdered through Sprint online at 8... got an email back the same day at 8:11 with a tracking #. I was logged into my account before 8 and saw them switch to taking pre-orders. Still no tracking #.
ReplyDeleteAll the excitement yesterday and we are still in the dark. Sprint is really starting to piss me off.
ReplyDeleteI have a bad feeling about this.
ReplyDeleteMy experience with Best Buy was not bad. He is thinking Friday or Sat or even early next week. This talk about 6-8 weeks won't happen.
ReplyDeletethe silence today is deafening...a big let down from the good news of yesterday. Any news from deep inside the matrix Neo?
ReplyDeleteI had to talk to HTC about my 3d and while i had the rep on the phone, we was talking about the release of the 4G LTE. He insured me that once the phones clears custom, HTC and sprint would not wait to long to release it. Think about it, they have done and taken a loss because of apples delayed tactics. They can not afford to keep taking losses. For every day the phone isn't released, they have to be losing to.s of cash.
ReplyDeletePatience little grasshoppers.... The record for pre-orders in 24 hours in over one million - Apple. Course they have no variety. There are red delicious, harleson, macintosh apples, etc. But they only sell 3 sizes of granny Smith.
ReplyDeleteThe one piece of information we don't have and no one has asked is how many have been sold and how many do they have in the warehouse? How many do they need to process? 100, 200, 300k?
Sprint has about 50 million subscribers. Figuring a 2 year contact, that means about half a million are eligible for phone upgrades each week. On a fabulous phone as this it's easy to imagine people waiting weeks (in addition to this last painful week) to acquire this phone? So how many did they sell at all outlets?
ReplyDeleteYeah, most people are, but Sprint doesn't seem to really care.
ReplyDeleteOk....now I've gone over the edge. I need something to keep my hands busy! Hummm, I wonder what I need? Anyone have any ideas?
ReplyDelete