HTC EVO 4G LTE: Online and In-Store Pre-Order Device Wait List

Starting 05/07/12, customers can preorder the HTC EVO 4G LTE (APX325CKT) online or use the In-Store Pre-Order Device Wait List (DWL).

• In-Store Pre-Order Device Wait List is scheduled to remain open until national launch.


• DWL could end early if demand exceeds allocated inventory.

How the Device Wait List works:

• Customers visit their nearest company-owned Sprint Retail Store to purchase a $50 Sprint gift card, which adds their name to a waiting list.


• Customers make one $50 Sprint gift card purchase for each device they are reserving.


• Customers will be contacted by the Sprint Store when their device is available for pick-up.
  
  
  
  • An appointment to pick-up the device will be scheduled.
  
  
  • If customer misses their scheduled appointment time, customer has until end of the business day on the day of the agreed appointment to pick up their device.
  
  
  • Customers who fail to pick up their device on the day of their appointment will be placed on the DWL until another device becomes available for them.
    
    
    
    • These customers will be contacted 3 times before their name is removed from the DWL permanently.
    
    
    
    
  
  
  
  


• Sprint gift cards
  
  
  
  • Are non-refundable and do not expire or lose value.
  
  
  • Can be used to buy any device or accessory or towards their bill.
  
  
  
  

What you need to do:

• Answer any basic questions the customer has about the In-Store Pre-Order Device Wait List process.


• Refer customers to acompany-owned Sprint Retail Storeto:
  
  
  
  • Purchase a Sprint Gift Card and add their name to the list.
  
  
  • For questions/changes to the appointment time to pick-up their device.
  
  
  • For customer reported issues with the Sprint gift card where the dollar amount was not loaded correctly at the time of purchase.